Hey all,
I'm running into an issue with a standalone vRO appliance where controlcenter seems to have randomly become unresponsive. The vRO client seems to run without issues and the vCenter extension seems to run fine as well.
I have rebooted the appliance and I've restarted the configurator serivce, but still controlcenter doesn't come online. Any thoughts?
What version of vRO do you have?
7.3
What does `chkconfig vco-configurator` say?
shows - on
Have you downsized the resources of the appliance at all, or changed any of the values for vco-configurator?
Not really, but this is used by multiple users. Yesterday I changed the SSO domain and restarted the configurator which worked fine for all of the afternoon. Also I added it as an extension to vcenter and installed a new plugin for auto deploy. That's all, but it worked fine all day, until this morning.
Have a look at controlcenter.log located at /var/log/vco/configuration.
Here's what I see for today:
2018-03-07 13:00:10.686+0000 [localhost-startStop-1] ERROR [ContextLoader] Context initialization failed
2018-03-07 13:00:12.209+0000 [ceipScheduler-1] ERROR [SupportAssistantSessionImpl] Error sending Usage statistics.
2018-03-07 13:00:12.209+0000 [ceipScheduler-1] ERROR [SupportAssistantSessionImpl] Error sending Usage statistics.
2018-03-07 13:14:12.938+0000 [localhost-startStop-1] ERROR [ContextLoader] Context initialization failed
2018-03-07 13:14:14.189+0000 [ceipScheduler-1] ERROR [SupportAssistantSessionImpl] Error sending Usage statistics.
2018-03-07 13:14:14.190+0000 [ceipScheduler-1] ERROR [SupportAssistantSessionImpl] Error sending Usage statistics.
2018-03-07 13:35:35.736+0000 [localhost-startStop-1] ERROR [ContextLoader] Context initialization failed
2018-03-07 13:35:36.888+0000 [ceipScheduler-1] ERROR [SupportAssistantSessionImpl] Error sending Usage statistics.
2018-03-07 13:35:36.889+0000 [ceipScheduler-1] ERROR [SupportAssistantSessionImpl] Error sending Usage statistics.
Disable CEIP and restart vco-controlcenter.
Is there a command for it? Since I can't get into the control center, I'm not sure how to disable it.
Edit the file controlcenter.properties located at /etc/vco/configuration. Change the line ph-enabled from true to false. Restart vco-configurator after the change is made. See if you can then access Control Center.
Still no dice
What is the URL you're using to access control center?
Are you getting an error, or a timeout, or what is the exact behavior? Can you try in incognito/private browsing mode?
From Chrome it's like the IP isn't responsive (HTTP ERROR 404) and in Firefox its just a blank browser.
It almost sounds like you have a networking issue going on here. From a REST client, if you hit https://<FQDN>:8283/vco-controlcenter/ you should at least get a 401 response. Is it possible there's a firewall blocking this port between your client and vRO? Is this going through a NATed connection? Have you tried from another system on the same subnet maybe?
Can you check and see if a socket is open where the service is listening? netstat -an | grep 8283
tcp 0 0 :::8283 :::* LISTEN