j_brison
Contributor
Contributor

vROPS Auto-Cancel active alerts (symptom always true) and recreates an alert right after

Dear,

I'm facing a rare behavior on vROPS. When we have an alert popping on a Datastore that is full, this alert is auto-cancelled by vrops after a certain amount of time even when nothing moved on the Datastore (the datastore remains full). After a small amount of time (sometimes after the next cycle), the alert pop again (which is normal since the symptom is always true as the datastore didn't change).

This is behavior lead to some Alert spamming in our mailbox/ticketing system.

In the attached screenshot (filtered only on today's event), you can see that the alert is cleared and recreated every time.

Can you help me to find which option should I check in order to avoid this behavior ?

Thanks in advance for your help.

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szafa
Enthusiast
Enthusiast

Hi @j_brison 

Are you using default alert and symptoms if not please check them. By default "Datastore space usage reaching critical limit" takes 3 cycles to tiger or cancel so it should be not be cancelled in one cycle. 

szafa_0-1632833987492.png

 

 

 

 

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