vRLI Integration - "vidm-fqdn" Refused to connect.

[lolo31]

Hello guys,

I integrated the vROPS instance in vRLI, and activate the integration of vRLI in vROPS :

The 2 « TEST » button work and give me back a « Test successful. »

But when I go to vROPS and click on Home > Troubleshoot > Using Logs

The vRLI home page appears inside vROPS UI, but after entering my credentials :

with vIDM credential : I get a grey page : "MY-VIDM-FQDN" refused to connect.

with vRLI local default (built-in) credential : Failed

If i try to login directly from vRLI with vIDM or Local default (built-in) account, the connection work.

Do you have any idea what's going on?

Products :

vROPS Version 8.0.1.15331180

vRLI Version 8.0.0-14870409

vIDM Version 3.3.1.0 Build 14635482

Thanks.

[RickVerstegen]

Did you configure the Loginsight adapter in vRealize Operations with FQDN or hostname?

[lolo31]

The vRLI adapter in vROPS is configure with the vRLI FQDN.

The Test connection is successful.

Thanks

Edit : I justed Edit my first topic with more information :

But when I go to vROPS and click on Home > Troubleshoot > Using Logs

The vRLI home page appears inside vROPS UI, but after entering my credentials :

with vIDM credential : I get a grey page : "MY-VIDM-FQDN" refused to connect.

with vRLI local default (built-in) credential : Failed

If i try to login directly from vRLI with vIDM or Local default (built-in) account, the connection work.

[RickVerstegen]

Is there any firewall between those components? Did you configure launch in context properly in vRLI for integration with vRealize Operations and used test connection to verify?

[lolo31]

vROPS and vRLI appliances are on the same VLAN / Subnet (w/o micro-seg),

I use the default setting for FW inside vROPS and vRLI Appliances, cf : i didn't touch anything.

Yes the "Enable launch in context" box in vRLI for vROPS integration is marked and the connection is sucessful

Thanks.

[RickVerstegen]

Does vRLI have a valid certificate? I suggest to open a case at VMware support.

[lolo31]

In fact, I work on a test lab before implementing for my client the complete suite of vRealize (with vRLCM).

So I am not able to open a VMware case right now.

Well, the certificates for vRLI / vROPS and vIDM are approved by my CA and it works great when I connect directly on vROPS or vRLI with or w/o vIDM authentication.

I will still try to resolve the issue, be sure that I will update the topic if I find something.

Thanks for your help Rick.

[lolo31 · Accepted solution]

Ok, i just found the issue.

That's a bug with Chrome Browser... errrrr...

Everything (vRLI/vROPS Integration w/ local or vIDM account) works perfectly on Firefox or IE...