vCentre Operations Manager trial NullPointerException

[MarkWong]

Hi there,

I'm trialing the vCentre Operations manager before purchasing it. I've deployed it in my model environment and it's sort of working but I'm getting this java.lang.NullPointerException whenever I log in. Looking at the health map, it states to check the vCentre web service is running. I have no issues using the client or the web interface to log into my vCentre.

Can anyone tell me where I can find the logs in the trial vCOPs 5 to troubleshoot this further?

Many thanks in advance.

[Alexander_Dimi1]

You can go to Admin application and generate full log bundle:

1) go to http://<vcops_address>/admin

2) login with "admin" user name

3) go to Status tab

4) In the "Diagnostic Information" section (the one at the bottom) click Download button.

This will generate a zip file with all logs vcops produces.

Alternatively you can login to UI or Analytics VMs and explore /var/log/vmware and /data/vcops/log directories.

Hope this is helpful.

[MarkWong]

Thanks for that Alex. Got the logs. Now trying to find the nullpointerexception that's causing the graphs to fail. Will report back what I find.

[StefanSkold]

I'm experiencing the same error. Freshly installed vc ops manager 5.0.3. Tried both in Chrome and IE9, same nullpointerexception at login and when I select my datacenter i the left menu (below "World").

Did you find any solution to this?

[MarkWong]

Hi Stefan,

No. I didn't get very far with the logs. Since this was a trial version and I was evaluating vCOPs vs vOPs, I didn't have too much time to spend on troubleshooting it. Speaking to our local Ops team, vCOPs was apparently a pain to set up, whereas for me, vOPs worked out of the box and had it running in 15 minutes.

As for now, I think I'm going to just let this slide unless there's any other compelling reason to go back. Sorry to say this, but I think it really fails as a trial version.

Mark

[StefanSkold]

Allright, thanks for the information!