vCOPS Server missing from the Assets View

[venkat1974]

There has been some change in the environment and i see that the vCOPS Asset is missing from the licensing node in the inventory.

Since then i cannot access any of the vCOPS UI's. The attached snapshot shows the message that is displayed when trying to access vsphere ui.

Kindly assist.

[Alexander_Dimi1]

Seems like the tomcat server is down. Not sure how this can be related with the missing asset in the Licensing view.

Can you access the VCOps Admin UI - https://10.5.63.20/admin ?

If this is available you can either:

1) Try registering again VCOps to VC server

2) Download diagnostic bundle to see in the logs what is going wrong.

Hope this helps,

Alex D.

[venkat1974]

The admin page does come up but does not allow to login. When i provide credentials, it comes back to the login screen.

[Alexander_Dimi1]

Does it display some error message (wrong credentials, or something?) ?

It could be caused by admin account being locked: check this out -

http://kb.vmware.com/selfservice/microsites/search.do?cmd=displayKC&docType=kc&externalId=2034781&sl...

Another option is if the disk is full: http://ict-freak.nl/2012/04/05/vcops-5-http-status-404/