vCOPS 5.0 -> 5.6 upgrade hung at "data upgrade in progress"

[AaronAnderson]

I've been running thte 5.0 trial for a few days. Downloaded and went to install the 5.6 upgrade .pak file. The file uploaded, I was logged out, and when I logged back in, I'm stuck at the data upgrade. I suspect this should be done by now. It's been 5 hours, and I only have 5 days of data for 1 vCenter and 300 machines.

Notice that it says I'm at version 5.6

If I am logged into the end user UI, I says version "Version 5.0.3"

What should I do?

[pgoel]

Can you please provide the diag-bundle ?

How to give diag-bindle ?

1.  1. Login to UI VM as admin

2.  2. Run the command – “vcops-admin diag-bundle”

OR

3.     Go to the ‘Status’ tab in the Admin UI and create a dig bundle using the option provided.

[AaronAnderson]

It's attached.

[gradinka]

per the logs, it seems like upgrade stopped after it upgraded the admin_ui, which is definitely not the expected behavior.

Since you've only had the 5.0 instance for a week or so, I'd recommend to scrap it and do a fresh install of 5.6

We'll be looking more into the logs to uncover the root-cause of that issue.

[STVKR]

The upgrade failed because of the DLFError 3.

It's looking for files like 'license-vco-56*' in this directory: /usr/lib/vmware-vcops/user/conf/web on the UI-VM. Can you please check that and let me know if such files exists in that directory. There should be 12 such files.

[gradinka]

STVKR - it did not failed because of that, this is "postfactum" problem.

[mrkad]

I looked at the logs, but they are inconclusive as to why the update failed. At this point, I'd like you to try the update once again.

Try these steps:

1. Restart the vApp
2. Delete this file if it exists: /var/lock/vmware/vcops-update.lck
3. Login to Admin UI and run the update again

I will be monitoring this thread for an update from your side regarding how the upgrade proceeded

[metrics]

AaronAnderson,

Have you got a chance to retry the upgrade? Is this still a problem for you?