VMWare Cloud Suite Standard Edition - VCOPS 5.8.1 - Alert Email Subjects change and where can it be done?

[Tottom]

Hi all,

We have VMWare Cloud Suite Standard Edition - VCOPS 5.8.1 Could the subjects in Alert Emails

be changed and where can it be done? I have looked at the "emailFilter.xml" and the default templates and none of the changes i made reflected on the emails.

We would like to change the subject of the Alert email to a shortened summary of the issue. This would help with the limited space offered by the SMS system.

This is what the current Email Subject looks like:

"[VCOPS] new alert  Type:Health, Sub-Type:Faults, State:Critical, Kind:HostSystem, Name:xxx"

Like i said i messed around with the "emailFilter,xml", "generic.html" and created a template html file. Is it at all possible and how / where do i make the changes?

Your assistance will be appreciated.

Thanks,

Otto

[mark_j]

Each e-mail alert will say what template it is using if you look at it.. a lot of times it's generic.html for the simple stuff. On the Analytics VM, find the particular template file in the /default_templates folder under /conf in the email filter folder.

Edit the template. Restart the alert handler. Should be good to go.

Mark

[Tottom]

Hi Mark. Thanks for the reply. Using the Analytics VM and path that you supplied:

1. I created a template called "New.html" with only the below in the file body (not sure if this would work)

$$Subject=Alert Test

2. I then changed the the "emailFilter.xml" to refer to this new template.     (all the new, update and cancel lines.)

3. Was not sure what you meant by restarting the "handler", I shut down the vApp and started it up again. None of the messages changed after this. New, Updated and Cancelled, are still showing the same subject.   

Subject: [VCOPS] updated alert  Type:Health, Sub-Type:Faults, State:Critical, Kind:VMwareAdapter Instance, Name: XXX

I attempted another shutdown of the vApp, but now it seems to have lost the VC registration and licensing.... busy reregistering.

Thanks,

Otto

[mark_j]

Are you referring to the Custom UI Admin guide for all of this? This stuff is in the guide, if you want a reference.

You don't need to restart the vApp when your changing these alerts - just restart the outbound alert handler, which you'd create to define the SMTP server.

Instead of starting from scratch, you can just duplicate a template and it's permissions for this test. Ensure you get the perms right on the template file.. admin owner, etc, otherwise it won't work. Look at the OOTB templates as a guide for perms.