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Unable to register EP Ops agent to vROps server

Hello All,

Infrastructure Components:

vCenter 6.5.0 Update 1

vSphere 6.5.0 Update 1

vRealize Operations Manager 6.6.0 Enterprise (EP Ops replacement for Hyperic, rolled into vROps 6.1+)

Service Discovery Management Pack (replacement for Infrastructure Navigator, no longer supported as of vCenter 6.5+)

Client Servers

Server 2008 R2

Server 2012 R2

Server 2016

RHEL/CentOS 6.7 and 7.4 64-bit

Am having an extremely vexing situation.  The setup is currently 6.6.0 as have even re-installed cluster but the errors are the exact same with 6.6.0 and 6.6.1.

vROps installed - no issue

vROps basic config - no issue

Installed EP Ops agent on the following systems:

Server 2012R2 - all permutations, .exe, .zip, with and without JRE.  Issue is same with all.

Server 2016 STandard - all permutations, .exe, .zip, with and without JRE.  Issue is same with all

I've made appropriate changes to agent.properties file, but still no resolution.

Here is the terminal output:

c:\Program Files\epops-agent-6.6.0\bin>ep-agent.bat start

Logs can be found at: c:\Program Files\epops-agent-6.6.0\bin\..\log\agent.operations.log

wrapper  | Starting the End Point Operations Management Agent service...

wrapper  | Waiting to start...

wrapper  | End Point Operations Management Agent started.

[ Running agent setup ]

- The agent loaded an existing token

    1508439946807-5959745741890886296-5560291539728927338

Enter the server hostname or IP address: vrops1

Enter the server SSL port [default=443]: 443

- Testing secure connection ...

- Connection successful.

Enter your server username: admin

Enter your server password: **Not echoing value**

- Registering the agent with server.

- Unable to register the agent due to server error.

c:\Program Files\epops-agent-6.6.0\bin>

And the log:

23-10-2017 10:42:39,717 PDT DEBUG [main] [BizappCallbackClient$BizappCallbackHTTPClient] Connection can be kept alive for 15000 MILLISECONDS

23-10-2017 10:42:39,717 PDT INFO  [main] [ServersManager] Successfully sent to server Server[IP:10.110.5.51  isDown:false  lastSuccess:Mon Oct 23 10:42:39 PDT 2017  ]

23-10-2017 10:42:39,717 PDT INFO  [main] [AgentClient] - Connection successful.

23-10-2017 10:42:39,732 PDT DEBUG [main] [HQHttpClient] Keystore info: path:c:\Program Files\epops-agent-6.6.0\bundles\agent-x86-64-win-6.6.0\bin\..\..\../data/keystore, acceptUnverifiedCertificates=false

23-10-2017 10:42:39,732 PDT DEBUG [main] [DefaultSSLProviderImpl] Keystore info: path:c:\Program Files\epops-agent-6.6.0\bundles\agent-x86-64-win-6.6.0\bin\..\..\../data/keystore, acceptUnverifiedCertificates=false

23-10-2017 10:42:39,732 PDT DEBUG [main] [KeystoreCredentialsManager] Retrieved cached password for keystore: c:\Program Files\epops-agent-6.6.0\bundles\agent-x86-64-win-6.6.0\bin\..\..\..\data\keystore

23-10-2017 10:42:39,732 PDT DEBUG [main] [KeystoreManager] Loaded an initialized keystore

23-10-2017 10:42:39,732 PDT DEBUG [main] [KeystoreCredentialsManager] Retrieved cached password for keystore: c:\Program Files\epops-agent-6.6.0\bundles\agent-x86-64-win-6.6.0\bin\..\..\..\data\keystore

23-10-2017 10:42:39,748 PDT DEBUG [main] [DefaultSSLProviderImpl] readCert: 0 ms

23-10-2017 10:42:39,748 PDT DEBUG [main] [KeystoreCredentialsManager] Retrieved cached password for keystore: c:\Program Files\epops-agent-6.6.0\bundles\agent-x86-64-win-6.6.0\bin\..\..\..\data\keystore

23-10-2017 10:42:39,748 PDT DEBUG [main] [KeystoreManager] Loaded an initialized keystore

23-10-2017 10:42:39,748 PDT INFO  [main] [ServersManager] Support RRDNS:true  Fail period:5  Down period interval:10

23-10-2017 10:42:39,748 PDT INFO  [main] [CommonServerInteractor] Generated a new http client

23-10-2017 10:42:39,810 PDT DEBUG [ScheduleThread] [ScheduleThread] Waiting 1000 ms until 10/23/17 10:42:40 AM

23-10-2017 10:42:40,561 PDT DEBUG [main] [CertificateService] generating CSR for CN: 1508439946807-5959745741890886296-5560291539728927338

23-10-2017 10:42:40,608 PDT DEBUG [main] [CertificateService] Generated CSR for CN: 1508439946807-5959745741890886296-5560291539728927338

23-10-2017 10:42:40,608 PDT INFO  [main] [AgentClient] - Registering the agent with server.

23-10-2017 10:42:40,608 PDT DEBUG [main] [KeystoreCredentialsManager] Retrieved cached password for keystore: c:\Program Files\epops-agent-6.6.0\bundles\agent-x86-64-win-6.6.0\bin\..\..\..\data\keystore

23-10-2017 10:42:40,608 PDT DEBUG [main] [KeystoreManager] Loaded an initialized keystore

23-10-2017 10:42:40,608 PDT DEBUG [main] [HQHttpClient] Keystore info: path:c:\Program Files\epops-agent-6.6.0\bundles\agent-x86-64-win-6.6.0\bin\..\..\../data/keystore, acceptUnverifiedCertificates=false

23-10-2017 10:42:40,608 PDT DEBUG [main] [DefaultSSLProviderImpl] Keystore info: path:c:\Program Files\epops-agent-6.6.0\bundles\agent-x86-64-win-6.6.0\bin\..\..\../data/keystore, acceptUnverifiedCertificates=false

23-10-2017 10:42:40,608 PDT DEBUG [main] [KeystoreCredentialsManager] Retrieved cached password for keystore: c:\Program Files\epops-agent-6.6.0\bundles\agent-x86-64-win-6.6.0\bin\..\..\..\data\keystore

23-10-2017 10:42:40,608 PDT DEBUG [main] [KeystoreManager] Loaded an initialized keystore

23-10-2017 10:42:40,608 PDT DEBUG [main] [KeystoreCredentialsManager] Retrieved cached password for keystore: c:\Program Files\epops-agent-6.6.0\bundles\agent-x86-64-win-6.6.0\bin\..\..\..\data\keystore

23-10-2017 10:42:40,608 PDT DEBUG [main] [DefaultSSLProviderImpl] readCert: 0 ms

23-10-2017 10:42:40,608 PDT DEBUG [main] [KeystoreCredentialsManager] Retrieved cached password for keystore: c:\Program Files\epops-agent-6.6.0\bundles\agent-x86-64-win-6.6.0\bin\..\..\..\data\keystore

23-10-2017 10:42:40,623 PDT DEBUG [main] [KeystoreManager] Loaded an initialized keystore

23-10-2017 10:42:40,623 PDT INFO  [main] [ServersManager] Support RRDNS:true  Fail period:5  Down period interval:10

23-10-2017 10:42:40,623 PDT DEBUG [main] [BizappCallbackClient$BizappCallbackHTTPClient] Create BizappCallbackHTTPClient - secure mode

23-10-2017 10:42:40,623 PDT INFO  [main] [ServersManager] Agent support RRDNS

23-10-2017 10:42:40,623 PDT INFO  [main] [ServersManager] Servers are : Preferred(Server[IP:10.110.5.51  isDown:false  lastSuccess:Mon Oct 23 10:42:40 PDT 2017  ]) - []

23-10-2017 10:42:40,654 PDT DEBUG [main] [BizappCallbackClient$BizappCallbackHTTPClient] Attempt 1 to execute request

23-10-2017 10:42:40,811 PDT DEBUG [ScheduleThread] [ScheduleThread] Waiting 1000 ms until 10/23/17 10:42:41 AM

23-10-2017 10:42:41,311 PDT DEBUG [main] [BizappCallbackClient$BizappCallbackHTTPClient] Connection can be kept alive for 15000 MILLISECONDS

23-10-2017 10:42:41,311 PDT INFO  [main] [ServersManager] Successfully sent to server Server[IP:10.110.5.51  isDown:false  lastSuccess:Mon Oct 23 10:42:41 PDT 2017  ]

23-10-2017 10:42:41,311 PDT DEBUG [main] [AgentCallbackClient] Remote error while invoking 'registerAgent: org.hyperic.lather.LatherRemoteException: 500

23-10-2017 10:42:41,311 PDT ERROR [main] [AgentClient] - Unable to register the agent due to server error.

org.hyperic.hq.bizapp.client.AgentCallbackClientException: Remote error while invoking 'registerAgent: org.hyperic.lather.LatherRemoteException: 500

at org.hyperic.hq.bizapp.client.AgentCallbackClient.invokeLatherCall(AgentCallbackClient.java:236)

at org.hyperic.hq.bizapp.client.BizappCallbackClient.registerAgent(BizappCallbackClient.java:336)

at org.hyperic.hq.bizapp.agent.client.AgentClient.registerAgent(AgentClient.java:661)

at org.hyperic.hq.bizapp.agent.client.AgentClient.cmdSetup(AgentClient.java:581)

at org.hyperic.hq.bizapp.agent.client.AgentClient.cmdSetupIfNoProvider(AgentClient.java:418)

at org.hyperic.hq.bizapp.agent.client.AgentClient.main(AgentClient.java:1359)

Caused by: org.hyperic.lather.LatherRemoteException: 500

at org.hyperic.lather.client.LatherHTTPClient.parseLatherHttpResponse(LatherHTTPClient.java:157)

at org.hyperic.lather.client.LatherHTTPClient.invoke(LatherHTTPClient.java:142)

at org.hyperic.hq.bizapp.client.AgentCallbackClient.invokeLatherCall(AgentCallbackClient.java:187)

... 5 more

23-10-2017 10:42:41,827 PDT DEBUG [ScheduleThread] [ScheduleThread] Waiting 1000 ms until 10/23/17 10:42:42 AM

23-10-2017 10:42:42,843 PDT DEBUG [ScheduleThread] [ScheduleThread] Waiting 1000 ms until 10/23/17 10:42:43 AM

23-10-2017 10:42:43,343 PDT INFO  [autoinventory-scanner] [AutoinventoryCommandsServer] starting runtime scan, Sync Mode:true

23-10-2017 10:42:43,343 PDT INFO  [autoinventory-scanner] [AutoinventoryCommandsServer] runtime scan complete 0 ms, Sync Mode:true

23-10-2017 10:42:43,858 PDT DEBUG [ScheduleThread] [ScheduleThread] Waiting 1000 ms until 10/23/17 10:42:44 AM

23-10-2017 10:42:44,030 PDT DEBUG [PluginStatusSender] [AgentDaemon] trying to send plugin status to the server but provider has not been setup, will sleep 5 seconds and retry

23-10-2017 10:42:44,874 PDT DEBUG [ScheduleThread] [ScheduleThread] Waiting 1000 ms until 10/23/17 10:42:45 AM

23-10-2017 10:42:45,875 PDT DEBUG [ScheduleThread] [ScheduleThread] Waiting 1000 ms until 10/23/17 10:42:46 AM

23-10-2017 10:42:46,875 PDT DEBUG [ScheduleThread] [ScheduleThread] Waiting 1000 ms until 10/23/17 10:42:47 AM

23-10-2017 10:42:47,875 PDT DEBUG [ScheduleThread] [ScheduleThread] Waiting 1000 ms until 10/23/17 10:42:48 AM

23-10-2017 10:42:48,365 PDT INFO  [autoinventory-scanner] [AutoinventoryCommandsServer] starting runtime scan, Sync Mode:false

23-10-2017 10:42:48,365 PDT INFO  [autoinventory-scanner] [AutoinventoryCommandsServer] runtime scan complete 0 ms, Sync Mode:false

23-10-2017 10:42:48,881 PDT DEBUG [ScheduleThread] [ScheduleThread] Waiting 1000 ms until 10/23/17 10:42:49 AM

23-10-2017 10:42:49,037 PDT DEBUG [PluginStatusSender] [AgentDaemon] trying to send plugin status to the server but provider has not been setup, will sleep 5 seconds and retry

23-10-2017 10:42:49,881 PDT DEBUG [ScheduleThread] [ScheduleThread] Waiting 1000 ms until 10/23/17 10:42:50 AM

23-10-2017 10:42:50,883 PDT DEBUG [ScheduleThread] [ScheduleThread] Waiting 1000 ms until 10/23/17 10:42:51 AM

23-10-2017 10:42:51,886 PDT DEBUG [ScheduleThread] [ScheduleThread] Waiting 1000 ms until 10/23/17 10:42:52 AM

23-10-2017 10:42:52,824 PDT DEBUG [pool-4-thread-1] [AbstractStatsWriter] This method has not been implemented on this platform

org.hyperic.util.stats.StatUnreachableException: This method has not been implemented on this platform

at org.hyperic.hq.stats.AbstractStatsCollector$4.getVal(AbstractStatsCollector.java:184)

at org.hyperic.hq.stats.AbstractStatsWriter$StatsWriter.getCSVBuf(AbstractStatsWriter.java:269)

at org.hyperic.hq.stats.AbstractStatsWriter$StatsWriter.run(AbstractStatsWriter.java:238)

at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:511)

at java.util.concurrent.FutureTask.runAndReset(FutureTask.java:308)

at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.access$301(ScheduledThreadPoolExecutor.java:180)

at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.run(ScheduledThreadPoolExecutor.java:294)

at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)

at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)

at java.lang.Thread.run(Thread.java:748)

Caused by: org.hyperic.sigar.SigarNotImplementedException: This method has not been implemented on this platform

at org.hyperic.sigar.SigarNotImplementedException.<clinit>(SigarNotImplementedException.java:28)

at org.hyperic.sigar.Sigar.getLoadAverage(Native Method)

at org.hyperic.hq.stats.AbstractStatsCollector$4.getVal(AbstractStatsCollector.java:182)

... 9 more

23-10-2017 10:42:52,839 PDT DEBUG [pool-4-thread-1] [AbstractStatsWriter] don't return first value

org.hyperic.util.stats.StatUnreachableException: don't return first value

at org.hyperic.hq.stats.AbstractStatsCollector$10.getVal(AbstractStatsCollector.java:299)

at org.hyperic.hq.stats.AbstractStatsWriter$StatsWriter.getCSVBuf(AbstractStatsWriter.java:269)

at org.hyperic.hq.stats.AbstractStatsWriter$StatsWriter.run(AbstractStatsWriter.java:238)

at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:511)

at java.util.concurrent.FutureTask.runAndReset(FutureTask.java:308)

at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.access$301(ScheduledThreadPoolExecutor.java:180)

at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.run(ScheduledThreadPoolExecutor.java:294)

at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)

at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)

at java.lang.Thread.run(Thread.java:748)

23-10-2017 10:42:52,839 PDT DEBUG [pool-4-thread-1] [AbstractStatsWriter] don't return first value

org.hyperic.util.stats.StatUnreachableException: don't return first value

at org.hyperic.hq.stats.AbstractStatsCollector$9.getVal(AbstractStatsCollector.java:275)

at org.hyperic.hq.stats.AbstractStatsWriter$StatsWriter.getCSVBuf(AbstractStatsWriter.java:269)

at org.hyperic.hq.stats.AbstractStatsWriter$StatsWriter.run(AbstractStatsWriter.java:238)

at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:511)

at java.util.concurrent.FutureTask.runAndReset(FutureTask.java:308)

at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.access$301(ScheduledThreadPoolExecutor.java:180)

at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.run(ScheduledThreadPoolExecutor.java:294)

at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)

at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)

at java.lang.Thread.run(Thread.java:748)

23-10-2017 10:42:52,871 PDT DEBUG [pool-4-thread-1] [AbstractStatsWriter] don't return first value

org.hyperic.util.stats.StatUnreachableException: don't return first value

at org.hyperic.hq.stats.AbstractStatsCollector$8.getVal(AbstractStatsCollector.java:251)

at org.hyperic.hq.stats.AbstractStatsWriter$StatsWriter.getCSVBuf(AbstractStatsWriter.java:269)

at org.hyperic.hq.stats.AbstractStatsWriter$StatsWriter.run(AbstractStatsWriter.java:238)

at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:511)

at java.util.concurrent.FutureTask.runAndReset(FutureTask.java:308)

at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.access$301(ScheduledThreadPoolExecutor.java:180)

at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.run(ScheduledThreadPoolExecutor.java:294)

at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)

at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)

at java.lang.Thread.run(Thread.java:748)

Any thoughts or ideas are welcomed.  It's very frustrating.  And for testing I'm using "admin" account, although I've added the "Manage Agent" permission to the role.y, please let me know.

Any additional info I can supply please let me know and I will.

Tags (2)
13 Replies
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Immortal
Immortal

Before you ran the .BAT file with the "start" function, did you do "setup" first?

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Contributor
Contributor

I assume you mean ep-agent.bat install, than yes, I have. As well as and deleting  the “data”folder  prior to reinstalling. No changes. Everything I’ve seen referenced online typically revolves around miscondifuration of the agent (agent.properties), security (SSL Thumbprint), or permissions (ManageAgent role) I seem to pass on all these, instead, seems like a server-side issue, but not sure what, as there’s not much (that I see) to go on.

Abother option, would be if someone has suggestions to generate/view more in-depth server-side logging, specifically around EP Ops agent registration. I’m sure the answer lies somewhere in logs. i believe im not getting what I need from just the agent-side logs.

Also, is there maybe a way to run the EP Ops agent in native 64-bit mode, eliminating the wrapper which “may?” Be causing an issue? 

Again, any thoughts or suggestions are welcome. While the environment is a “Production” environment I have a “sandbox environment“ for this portion of vROps (centered around Endpoint Operations Manager). Meaning, that I’m able and willing to perform testing procedures that wouldn’t be acceptable in a Production environment.  So I have some flexibility in troubleshooting this issue.

Surprisingly it seems others Haven’t run into this?

once again, relevant parts of environment are:

Infrastructure Components:

vCenter 6.5.0 Update 1

vSphere 6.5.0 Update 1

vRealize Operations Manager 6.6.0 Enterprise (EP Ops replacement for Hyperic, rolled into vROps 6.1+)

Service Discovery Management Pack (replacement for Infrastructure Navigator, no longer supported as of vCenter 6.5+)

Client Servers

Server 2008 R2

Server 2012 R2

Server 2016

RHEL/CentOS 6.7 and 7.4 64-bit

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Immortal
Immortal

I noticed in your first post that the hostname you're using is the shortname. Have you tried to register the EpOps agent using the FQDN? I'm not sure the short name is going to work, or, at least that wouldn't be a good practice. I've rarely had issues when following the process to set up and register once taking care of the prereqs like you said you have, so it must be something simple.

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Contributor
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Good catch Daphnissov,

Yes, in that particular iteration I’d used the hostname only, not FQDN. I typically use the FQDN for everything, as DNS IS setup correctly as well as rDNS.  however, as for this discussion, I’ve verified that using the FQDN does not solve the Issue with the agent not being able to register on the server.  For what it’s worth, ive also tried IP address. Ssame results.  I’ve also tried registering it to both Data as well as Master node(s).

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Immortal
Immortal

So, just to humor me, follow this process on a net new system and let me know the result.

  1. Install the agent with <agentfile>.exe /VERYSILENT -serverAddress <vROps_FQDN> -username <username> -password <password> -serverCertificateThumbprint <certthumbprint>
  2. Stop the service.
  3. C:\ep-agent\bin\ep-agent.bat setup
  4. C:\ep-agent\bin\ep-agent.bat status
  5. Post success/fail

And use the .exe package with Java.

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Contributor
Contributor

We ran into a similar issue with 6.6.1.

We had tried using an AD service account, but that account wouldn't work.

We had to add a local user account to vROPS with the AgentManager role.

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My apologies for the delay in response, a few things came up that had to be dealt with.  Windows 10 fun.   I'm going to be trying this today and let you know the results.  Thanks for your patience.

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Current Logs from fresh server (Server 2012 R2) and install.  Also using a new local account "agentadmin" with ManageAgent role.

30-10-2017 11:17:15,666 PDT INFO  [WrapperStartStopAppMain] [AgentClient] - Unable to find the agent token file. Generating a new one ...

30-10-2017 11:17:15,682 PDT INFO  [WrapperStartStopAppMain] [AgentClient] Done

30-10-2017 11:17:15,682 PDT INFO  [WrapperStartStopAppMain] [AgentClient] Successfully obtained token: 1509387435682-7286671243038691311-6216254534385992421

30-10-2017 11:17:15,698 PDT INFO  [WrapperStartStopAppMain] [KeystoreCredentialsManager] Generating random password for keystore: ..\..\data\keystore

30-10-2017 11:17:17,464 PDT INFO  [WrapperStartStopAppMain] [AgentClient] - Invoking agent

30-10-2017 11:17:17,464 PDT INFO  [WrapperStartStopAppMain] [AgentClient] Starting agent daemon

30-10-2017 11:17:17,464 PDT INFO  [WrapperStartStopAppMain] [AgentClient] - Agent thread running

30-10-2017 11:17:17,464 PDT INFO  [WrapperStartStopAppMain] [AgentClient] - Verifying if agent is running...

30-10-2017 11:17:17,495 PDT INFO  [AgentDaemonMain] [AgentDaemon] Plugins keystore set to ../../data/keystore

30-10-2017 11:17:17,495 PDT INFO  [AgentDaemonMain] [AgentDaemon] Plugins truststore set to ../../data/keystore

30-10-2017 11:17:17,557 PDT INFO  [AgentDaemonMain] [AgentCommandsServer] Agent commands loaded

30-10-2017 11:17:17,985 PDT INFO  [AgentDaemonMain] [AgentDaemon] Agent starting up, bundle name=agent-x86-64-win-6.6.0

30-10-2017 11:17:18,000 PDT INFO  [AgentDaemonMain] [ProductPluginManager] agent.pdkDir=../../bundles/agent-x86-64-win-6.6.0/pdk

30-10-2017 11:17:18,000 PDT INFO  [AgentDaemonMain] [ProductPluginManager] agent.pdkPluginDir=../../bundles/agent-x86-64-win-6.6.0/pdk/plugins

30-10-2017 11:17:18,000 PDT INFO  [AgentDaemonMain] [ProductPluginManager] agent.pdkWorkDir=../../bundles/agent-x86-64-win-6.6.0/pdk/work

30-10-2017 11:17:18,047 PDT INFO  [AgentDaemonMain] [ProductPluginManager] Loading plugin: groovy-scripting-plugin.jar (..\..\bundles\agent-x86-64-win-6.6.0\pdk\plugins\scripting)

30-10-2017 11:17:18,188 PDT INFO  [AgentDaemonMain] [ProductPluginManager] Loading plugin: hqagent-plugin.jar (..\..\bundles\agent-x86-64-win-6.6.0\pdk\plugins)

30-10-2017 11:17:18,235 PDT INFO  [AgentDaemonMain] [ProductPluginManager] Loading plugin: system-plugin.jar (..\..\bundles\agent-x86-64-win-6.6.0\pdk\plugins)

30-10-2017 11:17:18,500 PDT INFO  [AgentDaemonMain] [SystemPlugin] [getPlugin] type='autoinventory' info='AIX' res=org.hyperic.hq.plugin.system.SigarPlatformDetector@38969a5c

30-10-2017 11:17:18,500 PDT INFO  [AgentDaemonMain] [SystemPlugin] [getPlugin] type='autoinventory' info='Win32' res=org.hyperic.hq.plugin.system.SigarPlatformDetector@789e0021

30-10-2017 11:17:18,500 PDT INFO  [AgentDaemonMain] [SystemPlugin] [getPlugin] type='autoinventory' info='Linux' res=org.hyperic.hq.plugin.system.SigarPlatformDetector@12fe900d

30-10-2017 11:17:18,500 PDT INFO  [AgentDaemonMain] [SystemPlugin] [getPlugin] type='autoinventory' info='Solaris' res=org.hyperic.hq.plugin.system.SigarPlatformDetector@77df014c

30-10-2017 11:17:18,500 PDT INFO  [AgentDaemonMain] [SystemPlugin] [getPlugin] type='autoinventory' info='HPUX' res=org.hyperic.hq.plugin.system.SigarPlatformDetector@7b173191

30-10-2017 11:17:18,500 PDT INFO  [AgentDaemonMain] [SystemPlugin] [getPlugin] type='autoinventory' info='FileServer' res=org.hyperic.hq.plugin.system.FileSystemDetector@7380b9da

30-10-2017 11:17:18,500 PDT INFO  [AgentDaemonMain] [SystemPlugin] [getPlugin] type='autoinventory' info='FileServer Mount' res=null

30-10-2017 11:17:18,500 PDT INFO  [AgentDaemonMain] [SystemPlugin] [getPlugin] type='autoinventory' info='FileServer Physical Disk' res=null

30-10-2017 11:17:18,500 PDT INFO  [AgentDaemonMain] [SystemPlugin] [getPlugin] type='autoinventory' info='FileServer Logical Disk' res=null

30-10-2017 11:17:18,500 PDT INFO  [AgentDaemonMain] [SystemPlugin] [getPlugin] type='autoinventory' info='FileServer Block Device' res=null

30-10-2017 11:17:18,500 PDT INFO  [AgentDaemonMain] [SystemPlugin] [getPlugin] type='autoinventory' info='FileServer File' res=null

30-10-2017 11:17:18,500 PDT INFO  [AgentDaemonMain] [SystemPlugin] [getPlugin] type='autoinventory' info='FileServer Directory' res=null

30-10-2017 11:17:18,500 PDT INFO  [AgentDaemonMain] [SystemPlugin] [getPlugin] type='autoinventory' info='FileServer Directory Tree' res=null

30-10-2017 11:17:18,500 PDT INFO  [AgentDaemonMain] [SystemPlugin] [getPlugin] type='autoinventory' info='Script' res=null

30-10-2017 11:17:18,500 PDT INFO  [AgentDaemonMain] [SystemPlugin] [getPlugin] type='autoinventory' info='NetworkServer' res=org.hyperic.hq.plugin.system.NetifDetector@1518215f

30-10-2017 11:17:18,500 PDT INFO  [AgentDaemonMain] [SystemPlugin] [getPlugin] type='autoinventory' info='NetworkServer Interface' res=null

30-10-2017 11:17:18,500 PDT INFO  [AgentDaemonMain] [SystemPlugin] [getPlugin] type='autoinventory' info='ProcessServer' res=org.hyperic.hq.plugin.system.ProcessorDetector@1a4297d1

30-10-2017 11:17:18,500 PDT INFO  [AgentDaemonMain] [SystemPlugin] [getPlugin] type='autoinventory' info='CPU' res=null

30-10-2017 11:17:18,500 PDT INFO  [AgentDaemonMain] [SystemPlugin] [getPlugin] type='autoinventory' info='Process' res=null

30-10-2017 11:17:18,500 PDT INFO  [AgentDaemonMain] [SystemPlugin] [getPlugin] type='autoinventory' info='MultiProcess' res=null

30-10-2017 11:17:18,500 PDT INFO  [AgentDaemonMain] [SystemPlugin] [getPlugin] type='autoinventory' info='WindowsServer' res=org.hyperic.hq.plugin.system.WindowsDetector@589ba6b1

30-10-2017 11:17:18,500 PDT INFO  [AgentDaemonMain] [SystemPlugin] [getPlugin] type='autoinventory' info='Windows Service' res=null

30-10-2017 11:17:18,500 PDT INFO  [AgentDaemonMain] [SystemPlugin] [getPlugin] type='control' info='AIX' res=null

30-10-2017 11:17:18,500 PDT INFO  [AgentDaemonMain] [SystemPlugin] [getPlugin] type='control' info='Win32' res=null

30-10-2017 11:17:18,500 PDT INFO  [AgentDaemonMain] [SystemPlugin] [getPlugin] type='control' info='Linux' res=null

30-10-2017 11:17:18,500 PDT INFO  [AgentDaemonMain] [SystemPlugin] [getPlugin] type='control' info='Solaris' res=null

30-10-2017 11:17:18,500 PDT INFO  [AgentDaemonMain] [SystemPlugin] [getPlugin] type='control' info='HPUX' res=null

30-10-2017 11:17:18,500 PDT INFO  [AgentDaemonMain] [SystemPlugin] [getPlugin] type='control' info='FileServer' res=null

30-10-2017 11:17:18,500 PDT INFO  [AgentDaemonMain] [SystemPlugin] [getPlugin] type='control' info='FileServer Mount' res=null

30-10-2017 11:17:18,500 PDT INFO  [AgentDaemonMain] [SystemPlugin] [getPlugin] type='control' info='FileServer Physical Disk' res=null

30-10-2017 11:17:18,500 PDT INFO  [AgentDaemonMain] [SystemPlugin] [getPlugin] type='control' info='FileServer Logical Disk' res=null

30-10-2017 11:17:18,500 PDT INFO  [AgentDaemonMain] [SystemPlugin] [getPlugin] type='control' info='FileServer Block Device' res=null

30-10-2017 11:17:18,500 PDT INFO  [AgentDaemonMain] [SystemPlugin] [getPlugin] type='control' info='FileServer File' res=org.hyperic.hq.plugin.system.FileControlPlugin@43fdc9e8

30-10-2017 11:17:18,500 PDT INFO  [AgentDaemonMain] [SystemPlugin] [getPlugin] type='control' info='FileServer Directory' res=null

30-10-2017 11:17:18,500 PDT INFO  [AgentDaemonMain] [SystemPlugin] [getPlugin] type='control' info='FileServer Directory Tree' res=null

30-10-2017 11:17:18,500 PDT INFO  [AgentDaemonMain] [SystemPlugin] [getPlugin] type='control' info='Script' res=null

30-10-2017 11:17:18,500 PDT INFO  [AgentDaemonMain] [SystemPlugin] [getPlugin] type='control' info='NetworkServer' res=null

30-10-2017 11:17:18,500 PDT INFO  [AgentDaemonMain] [SystemPlugin] [getPlugin] type='control' info='NetworkServer Interface' res=null

30-10-2017 11:17:18,500 PDT INFO  [AgentDaemonMain] [SystemPlugin] [getPlugin] type='control' info='ProcessServer' res=null

30-10-2017 11:17:18,500 PDT INFO  [AgentDaemonMain] [SystemPlugin] [getPlugin] type='control' info='CPU' res=null

30-10-2017 11:17:18,500 PDT INFO  [AgentDaemonMain] [SystemPlugin] [getPlugin] type='control' info='Process' res=org.hyperic.hq.product.ProcessControlPlugin@136a4a08

30-10-2017 11:17:18,500 PDT INFO  [AgentDaemonMain] [SystemPlugin] [getPlugin] type='control' info='MultiProcess' res=null

30-10-2017 11:17:18,500 PDT INFO  [AgentDaemonMain] [SystemPlugin] [getPlugin] type='control' info='WindowsServer' res=null

30-10-2017 11:17:18,500 PDT INFO  [AgentDaemonMain] [SystemPlugin] [getPlugin] type='control' info='Windows Service' res=org.hyperic.hq.product.Win32ControlPlugin@5a722904

30-10-2017 11:17:18,500 PDT INFO  [AgentDaemonMain] [SystemPlugin] [getPlugin] type='measurement' info='AIX' res=org.hyperic.hq.plugin.system.SystemMeasurementPlugin@4ae86ec0

30-10-2017 11:17:18,500 PDT INFO  [AgentDaemonMain] [SystemPlugin] [getPlugin] type='measurement' info='Win32' res=org.hyperic.hq.plugin.system.SystemMeasurementPlugin@67f74cfc

30-10-2017 11:17:18,500 PDT INFO  [AgentDaemonMain] [SystemPlugin] [getPlugin] type='measurement' info='Linux' res=org.hyperic.hq.plugin.system.SystemMeasurementPlugin@260c7000

30-10-2017 11:17:18,500 PDT INFO  [AgentDaemonMain] [SystemPlugin] [getPlugin] type='measurement' info='Solaris' res=org.hyperic.hq.plugin.system.SystemMeasurementPlugin@6dfd57cc

30-10-2017 11:17:18,500 PDT INFO  [AgentDaemonMain] [SystemPlugin] [getPlugin] type='measurement' info='HPUX' res=org.hyperic.hq.plugin.system.SystemMeasurementPlugin@64eaaadd

30-10-2017 11:17:18,500 PDT INFO  [AgentDaemonMain] [SystemPlugin] [getPlugin] type='measurement' info='FileServer' res=null

30-10-2017 11:17:18,500 PDT INFO  [AgentDaemonMain] [SystemPlugin] [getPlugin] type='measurement' info='FileServer Mount' res=org.hyperic.hq.plugin.system.SystemMeasurementPlugin@39a78a10

30-10-2017 11:17:18,500 PDT INFO  [AgentDaemonMain] [SystemPlugin] [getPlugin] type='measurement' info='FileServer Physical Disk' res=org.hyperic.hq.plugin.system.SystemMeasurementPlugin@7cee7154

30-10-2017 11:17:18,500 PDT INFO  [AgentDaemonMain] [SystemPlugin] [getPlugin] type='measurement' info='FileServer Logical Disk' res=org.hyperic.hq.plugin.system.SystemMeasurementPlugin@7b2a1a32

30-10-2017 11:17:18,500 PDT INFO  [AgentDaemonMain] [SystemPlugin] [getPlugin] type='measurement' info='FileServer Block Device' res=org.hyperic.hq.plugin.system.SystemMeasurementPlugin@4a27ebc8

30-10-2017 11:17:18,500 PDT INFO  [AgentDaemonMain] [SystemPlugin] [getPlugin] type='measurement' info='FileServer File' res=org.hyperic.hq.plugin.system.SystemMeasurementPlugin@403ea3e9

30-10-2017 11:17:18,500 PDT INFO  [AgentDaemonMain] [SystemPlugin] [getPlugin] type='measurement' info='FileServer Directory' res=org.hyperic.hq.plugin.system.SystemMeasurementPlugin@6beeda56

30-10-2017 11:17:18,500 PDT INFO  [AgentDaemonMain] [SystemPlugin] [getPlugin] type='measurement' info='FileServer Directory Tree' res=org.hyperic.hq.plugin.system.SystemMeasurementPlugin@1e620548

30-10-2017 11:17:18,500 PDT INFO  [AgentDaemonMain] [SystemPlugin] [getPlugin] type='measurement' info='Script' res=org.hyperic.hq.product.ExecutableMeasurementPlugin@79ac00ad

30-10-2017 11:17:18,500 PDT INFO  [AgentDaemonMain] [SystemPlugin] [getPlugin] type='measurement' info='NetworkServer' res=null

30-10-2017 11:17:18,500 PDT INFO  [AgentDaemonMain] [SystemPlugin] [getPlugin] type='measurement' info='NetworkServer Interface' res=org.hyperic.hq.plugin.system.SystemMeasurementPlugin@4c38d59a

30-10-2017 11:17:18,500 PDT INFO  [AgentDaemonMain] [SystemPlugin] [getPlugin] type='measurement' info='ProcessServer' res=null

30-10-2017 11:17:18,500 PDT INFO  [AgentDaemonMain] [SystemPlugin] [getPlugin] type='measurement' info='CPU' res=org.hyperic.hq.plugin.system.SystemMeasurementPlugin@51198a21

30-10-2017 11:17:18,500 PDT INFO  [AgentDaemonMain] [SystemPlugin] [getPlugin] type='measurement' info='Process' res=org.hyperic.hq.plugin.system.SystemMeasurementPlugin@5fdf8d0f

30-10-2017 11:17:18,500 PDT INFO  [AgentDaemonMain] [SystemPlugin] [getPlugin] type='measurement' info='MultiProcess' res=org.hyperic.hq.plugin.system.SystemMeasurementPlugin@46ef5731

30-10-2017 11:17:18,500 PDT INFO  [AgentDaemonMain] [SystemPlugin] [getPlugin] type='measurement' info='WindowsServer' res=null

30-10-2017 11:17:18,500 PDT INFO  [AgentDaemonMain] [SystemPlugin] [getPlugin] type='measurement' info='Windows Service' res=org.hyperic.hq.product.Win32MeasurementPlugin@4cf1ce73

30-10-2017 11:17:18,500 PDT INFO  [AgentDaemonMain] [SystemPlugin] [getPlugin] type='responsetime' info='AIX' res=null

30-10-2017 11:17:18,500 PDT INFO  [AgentDaemonMain] [SystemPlugin] [getPlugin] type='responsetime' info='Win32' res=null

30-10-2017 11:17:18,500 PDT INFO  [AgentDaemonMain] [SystemPlugin] [getPlugin] type='responsetime' info='Linux' res=null

30-10-2017 11:17:18,500 PDT INFO  [AgentDaemonMain] [SystemPlugin] [getPlugin] type='responsetime' info='Solaris' res=null

30-10-2017 11:17:18,500 PDT INFO  [AgentDaemonMain] [SystemPlugin] [getPlugin] type='responsetime' info='HPUX' res=null

30-10-2017 11:17:18,500 PDT INFO  [AgentDaemonMain] [SystemPlugin] [getPlugin] type='responsetime' info='FileServer' res=null

30-10-2017 11:17:18,516 PDT INFO  [AgentDaemonMain] [SystemPlugin] [getPlugin] type='responsetime' info='FileServer Mount' res=null

30-10-2017 11:17:18,516 PDT INFO  [AgentDaemonMain] [SystemPlugin] [getPlugin] type='responsetime' info='FileServer Physical Disk' res=null

30-10-2017 11:17:18,516 PDT INFO  [AgentDaemonMain] [SystemPlugin] [getPlugin] type='responsetime' info='FileServer Logical Disk' res=null

30-10-2017 11:17:18,516 PDT INFO  [AgentDaemonMain] [SystemPlugin] [getPlugin] type='responsetime' info='FileServer Block Device' res=null

30-10-2017 11:17:18,516 PDT INFO  [AgentDaemonMain] [SystemPlugin] [getPlugin] type='responsetime' info='FileServer File' res=null

30-10-2017 11:17:18,516 PDT INFO  [AgentDaemonMain] [SystemPlugin] [getPlugin] type='responsetime' info='FileServer Directory' res=null

30-10-2017 11:17:18,516 PDT INFO  [AgentDaemonMain] [SystemPlugin] [getPlugin] type='responsetime' info='FileServer Directory Tree' res=null

30-10-2017 11:17:18,516 PDT INFO  [AgentDaemonMain] [SystemPlugin] [getPlugin] type='responsetime' info='Script' res=null

30-10-2017 11:17:18,516 PDT INFO  [AgentDaemonMain] [SystemPlugin] [getPlugin] type='responsetime' info='NetworkServer' res=null

30-10-2017 11:17:18,516 PDT INFO  [AgentDaemonMain] [SystemPlugin] [getPlugin] type='responsetime' info='NetworkServer Interface' res=null

30-10-2017 11:17:18,516 PDT INFO  [AgentDaemonMain] [SystemPlugin] [getPlugin] type='responsetime' info='ProcessServer' res=null

30-10-2017 11:17:18,516 PDT INFO  [AgentDaemonMain] [SystemPlugin] [getPlugin] type='responsetime' info='CPU' res=null

30-10-2017 11:17:18,516 PDT INFO  [AgentDaemonMain] [SystemPlugin] [getPlugin] type='responsetime' info='Process' res=null

30-10-2017 11:17:18,516 PDT INFO  [AgentDaemonMain] [SystemPlugin] [getPlugin] type='responsetime' info='MultiProcess' res=null

30-10-2017 11:17:18,516 PDT INFO  [AgentDaemonMain] [SystemPlugin] [getPlugin] type='responsetime' info='WindowsServer' res=null

30-10-2017 11:17:18,516 PDT INFO  [AgentDaemonMain] [SystemPlugin] [getPlugin] type='responsetime' info='Windows Service' res=null

30-10-2017 11:17:18,516 PDT INFO  [AgentDaemonMain] [SystemPlugin] [getPlugin] type='log_track' info='AIX' res=org.hyperic.hq.plugin.system.UnixLogTrackPlugin@7da5ad76

30-10-2017 11:17:18,516 PDT INFO  [AgentDaemonMain] [SystemPlugin] [getPlugin] type='log_track' info='Win32' res=org.hyperic.hq.plugin.system.WindowsLogTrackPlugin@39430e20

30-10-2017 11:17:18,516 PDT INFO  [AgentDaemonMain] [SystemPlugin] [getPlugin] type='log_track' info='Linux' res=org.hyperic.hq.plugin.system.UnixLogTrackPlugin@1923bc1f

30-10-2017 11:17:18,516 PDT INFO  [AgentDaemonMain] [SystemPlugin] [getPlugin] type='log_track' info='Solaris' res=org.hyperic.hq.plugin.system.UnixLogTrackPlugin@4d826108

30-10-2017 11:17:18,516 PDT INFO  [AgentDaemonMain] [SystemPlugin] [getPlugin] type='log_track' info='HPUX' res=org.hyperic.hq.plugin.system.UnixLogTrackPlugin@14c920cb

30-10-2017 11:17:18,516 PDT INFO  [AgentDaemonMain] [SystemPlugin] [getPlugin] type='log_track' info='FileServer' res=null

30-10-2017 11:17:18,516 PDT INFO  [AgentDaemonMain] [SystemPlugin] [getPlugin] type='log_track' info='FileServer Mount' res=org.hyperic.hq.product.LogTrackPlugin@35da0e7c

30-10-2017 11:17:18,516 PDT INFO  [AgentDaemonMain] [SystemPlugin] [getPlugin] type='log_track' info='FileServer Physical Disk' res=null

30-10-2017 11:17:18,516 PDT INFO  [AgentDaemonMain] [SystemPlugin] [getPlugin] type='log_track' info='FileServer Logical Disk' res=null

30-10-2017 11:17:18,516 PDT INFO  [AgentDaemonMain] [SystemPlugin] [getPlugin] type='log_track' info='FileServer Block Device' res=null

30-10-2017 11:17:18,516 PDT INFO  [AgentDaemonMain] [SystemPlugin] [getPlugin] type='log_track' info='FileServer File' res=org.hyperic.hq.plugin.system.FileServiceLogPlugin@311d9f9c

30-10-2017 11:17:18,516 PDT INFO  [AgentDaemonMain] [SystemPlugin] [getPlugin] type='log_track' info='FileServer Directory' res=null

30-10-2017 11:17:18,516 PDT INFO  [AgentDaemonMain] [SystemPlugin] [getPlugin] type='log_track' info='FileServer Directory Tree' res=null

30-10-2017 11:17:18,516 PDT INFO  [AgentDaemonMain] [SystemPlugin] [getPlugin] type='log_track' info='Script' res=org.hyperic.hq.product.LogTrackPlugin@6f492296

30-10-2017 11:17:18,516 PDT INFO  [AgentDaemonMain] [SystemPlugin] [getPlugin] type='log_track' info='NetworkServer' res=null

30-10-2017 11:17:18,516 PDT INFO  [AgentDaemonMain] [SystemPlugin] [getPlugin] type='log_track' info='NetworkServer Interface' res=null

30-10-2017 11:17:18,516 PDT INFO  [AgentDaemonMain] [SystemPlugin] [getPlugin] type='log_track' info='ProcessServer' res=null

30-10-2017 11:17:18,516 PDT INFO  [AgentDaemonMain] [SystemPlugin] [getPlugin] type='log_track' info='CPU' res=null

30-10-2017 11:17:18,516 PDT INFO  [AgentDaemonMain] [SystemPlugin] [getPlugin] type='log_track' info='Process' res=org.hyperic.hq.product.LogFileTailPlugin@325b98cc

30-10-2017 11:17:18,516 PDT INFO  [AgentDaemonMain] [SystemPlugin] [getPlugin] type='log_track' info='MultiProcess' res=null

30-10-2017 11:17:18,516 PDT INFO  [AgentDaemonMain] [SystemPlugin] [getPlugin] type='log_track' info='WindowsServer' res=null

30-10-2017 11:17:18,516 PDT INFO  [AgentDaemonMain] [SystemPlugin] [getPlugin] type='log_track' info='Windows Service' res=org.hyperic.hq.product.Win32EventLogTrackPlugin@5797c915

30-10-2017 11:17:18,516 PDT INFO  [AgentDaemonMain] [SystemPlugin] [getPlugin] type='livedata' info='AIX' res=org.hyperic.hq.plugin.system.SystemLiveDataPlugin@a2b4d04

30-10-2017 11:17:18,516 PDT INFO  [AgentDaemonMain] [SystemPlugin] [getPlugin] type='livedata' info='Win32' res=org.hyperic.hq.plugin.system.SystemLiveDataPlugin@2c509345

30-10-2017 11:17:18,516 PDT INFO  [AgentDaemonMain] [SystemPlugin] [getPlugin] type='livedata' info='Linux' res=org.hyperic.hq.plugin.system.SystemLiveDataPlugin@42a3e3fb

30-10-2017 11:17:18,516 PDT INFO  [AgentDaemonMain] [SystemPlugin] [getPlugin] type='livedata' info='Solaris' res=org.hyperic.hq.plugin.system.SystemLiveDataPlugin@2b1545db

30-10-2017 11:17:18,516 PDT INFO  [AgentDaemonMain] [SystemPlugin] [getPlugin] type='livedata' info='HPUX' res=org.hyperic.hq.plugin.system.SystemLiveDataPlugin@7b867ed0

30-10-2017 11:17:18,516 PDT INFO  [AgentDaemonMain] [SystemPlugin] [getPlugin] type='livedata' info='FileServer' res=null

30-10-2017 11:17:18,516 PDT INFO  [AgentDaemonMain] [SystemPlugin] [getPlugin] type='livedata' info='FileServer Mount' res=null

30-10-2017 11:17:18,516 PDT INFO  [AgentDaemonMain] [SystemPlugin] [getPlugin] type='livedata' info='FileServer Physical Disk' res=null

30-10-2017 11:17:18,516 PDT INFO  [AgentDaemonMain] [SystemPlugin] [getPlugin] type='livedata' info='FileServer Logical Disk' res=null

30-10-2017 11:17:18,516 PDT INFO  [AgentDaemonMain] [SystemPlugin] [getPlugin] type='livedata' info='FileServer Block Device' res=null

30-10-2017 11:17:18,516 PDT INFO  [AgentDaemonMain] [SystemPlugin] [getPlugin] type='livedata' info='FileServer File' res=null

30-10-2017 11:17:18,516 PDT INFO  [AgentDaemonMain] [SystemPlugin] [getPlugin] type='livedata' info='FileServer Directory' res=null

30-10-2017 11:17:18,516 PDT INFO  [AgentDaemonMain] [SystemPlugin] [getPlugin] type='livedata' info='FileServer Directory Tree' res=null

30-10-2017 11:17:18,516 PDT INFO  [AgentDaemonMain] [SystemPlugin] [getPlugin] type='livedata' info='Script' res=null

30-10-2017 11:17:18,516 PDT INFO  [AgentDaemonMain] [SystemPlugin] [getPlugin] type='livedata' info='NetworkServer' res=null

30-10-2017 11:17:18,516 PDT INFO  [AgentDaemonMain] [SystemPlugin] [getPlugin] type='livedata' info='NetworkServer Interface' res=null

30-10-2017 11:17:18,516 PDT INFO  [AgentDaemonMain] [SystemPlugin] [getPlugin] type='livedata' info='ProcessServer' res=null

30-10-2017 11:17:18,516 PDT INFO  [AgentDaemonMain] [SystemPlugin] [getPlugin] type='livedata' info='CPU' res=null

30-10-2017 11:17:18,516 PDT INFO  [AgentDaemonMain] [SystemPlugin] [getPlugin] type='livedata' info='Process' res=null

30-10-2017 11:17:18,516 PDT INFO  [AgentDaemonMain] [SystemPlugin] [getPlugin] type='livedata' info='MultiProcess' res=null

30-10-2017 11:17:18,516 PDT INFO  [AgentDaemonMain] [SystemPlugin] [getPlugin] type='livedata' info='WindowsServer' res=null

30-10-2017 11:17:18,516 PDT INFO  [AgentDaemonMain] [SystemPlugin] [getPlugin] type='livedata' info='Windows Service' res=null

30-10-2017 11:17:18,532 PDT INFO  [AgentDaemonMain] [ProductPluginManager] Product Plugin Manager registered plugins from : ../../bundles/agent-x86-64-win-6.6.0/pdk/plugins

30-10-2017 11:17:18,532 PDT INFO  [AgentDaemonMain] [AgentDaemon] Product Plugin Manager initalized

30-10-2017 11:17:18,532 PDT INFO  [AgentDaemonMain] [AgentCommandsServer] Registering Agent Commands Service with Agent Transport

30-10-2017 11:17:18,532 PDT INFO  [AgentDaemonMain] [AgentCommandsServer] Agent commands started up

30-10-2017 11:17:18,532 PDT INFO  [AgentDaemonMain] [AutoApproveConfig] Resources auto-approval configuration not provided

30-10-2017 11:17:18,688 PDT INFO  [AgentDaemonMain] [AgentDListProvider] Did not find object 'nextSyncScanTime' in the local storage

30-10-2017 11:17:18,688 PDT INFO  [AgentDaemonMain] [AutoinventoryCommandsServer] Registering AI Commands Service with Agent Transport

30-10-2017 11:17:18,688 PDT INFO  [AgentDaemonMain] [AutoinventoryCommandsServer] Autoinventory Commands Server started up

30-10-2017 11:17:18,704 PDT INFO  [AgentDaemonMain] [CommandsServer] Commands Server started up

30-10-2017 11:17:18,719 PDT INFO  [AgentDaemonMain] [ConfigurationCommandsServer] Registering Configuration Commands Service with Agent Transport

30-10-2017 11:17:18,719 PDT INFO  [AgentDaemonMain] [ConfigurationCommandsServer] Configuration Commands Server started up

30-10-2017 11:17:18,719 PDT INFO  [AgentDaemonMain] [ControlCommandsServer] Registering Control Commands Service with Agent Transport

30-10-2017 11:17:18,719 PDT INFO  [AgentDaemonMain] [ControlCommandsServer] Control Commands Server started up

30-10-2017 11:17:18,719 PDT INFO  [AgentDaemonMain] [LiveDataCommandsServer] Registering Live Data Commands Service with Agent Transport

30-10-2017 11:17:18,719 PDT INFO  [AgentDaemonMain] [LiveDataCommandsServer] Live Data Commands Server started up

30-10-2017 11:17:18,735 PDT WARN  [AgentDaemonMain] [MeasurementSchedule] no srns to retrieve from storage

30-10-2017 11:17:18,750 PDT INFO  [AgentDaemonMain] [SenderThread] Maximum metric batch size set to 500

30-10-2017 11:17:18,766 PDT INFO  [AgentDaemonMain] [TrackerThread] Event report batch size set to 100

30-10-2017 11:17:18,782 PDT INFO  [AgentDaemonMain] [AgentDListProvider] Did not find object 'topn_schedule' in the local storage

30-10-2017 11:17:18,782 PDT INFO  [AgentDaemonMain] [MeasurementCommandsServer] Registering Measurement Commands Service with Agent Transport

30-10-2017 11:17:18,782 PDT INFO  [AgentDaemonMain] [CollectorThread] CollectorThread started

30-10-2017 11:17:18,782 PDT INFO  [AgentDaemonMain] [MeasurementSchedule] Number of metrics decoded from the storage - 0

30-10-2017 11:17:18,782 PDT INFO  [AgentDaemonMain] [MeasurementCommandsServer] Measurement Commands Server started up

30-10-2017 11:17:18,782 PDT INFO  [AgentDaemonMain] [AgentTransportLifecycleImpl] Agent is using unidirectional transport. Looking for properties to start the unidirectional transport.

30-10-2017 11:17:18,782 PDT INFO  [AgentDaemonMain] [AgentTransportLifecycleImpl] Host=vrops1.webcor.com

30-10-2017 11:17:18,782 PDT INFO  [AgentDaemonMain] [AgentTransportLifecycleImpl] Unidirectional port=443

30-10-2017 11:17:18,782 PDT INFO  [AgentDaemonMain] [AgentTransportLifecycleImpl] Polling frequency=60000

30-10-2017 11:17:18,782 PDT INFO  [AgentDaemonMain] [AgentTransportLifecycleImpl] Setting up unidirectional transport

30-10-2017 11:17:18,782 PDT WARN  [AgentDaemonMain] [SSLConnectionListener] Cipher TLS_DH_RSA_WITH_AES_256_CBC_SHA is not supported, removing from list of negotiable ciphers.

30-10-2017 11:17:18,782 PDT WARN  [AgentDaemonMain] [SSLConnectionListener] Cipher TLS_DH_DSS_WITH_AES_256_CBC_SHA is not supported, removing from list of negotiable ciphers.

30-10-2017 11:17:18,782 PDT WARN  [AgentDaemonMain] [SSLConnectionListener] Cipher TLS_DH_RSA_WITH_AES_128_CBC_SHA is not supported, removing from list of negotiable ciphers.

30-10-2017 11:17:18,782 PDT WARN  [AgentDaemonMain] [SSLConnectionListener] Cipher TLS_DH_DSS_WITH_AES_128_CBC_SHA is not supported, removing from list of negotiable ciphers.

30-10-2017 11:17:18,782 PDT INFO  [AgentDaemonMain] [AgentDaemon] Agent started successfully

30-10-2017 11:17:18,797 PDT INFO  [AgentDaemonMain] [AbstractStatsWriter] StatsCollector has started

30-10-2017 11:17:18,797 PDT INFO  [AgentDaemonMain] [ControlCommandsServer] No persisted Control responses were found

30-10-2017 11:17:18,844 PDT INFO  [AgentDiagnostics] [AgentDiagnostics] starting agent diagnostics thread

30-10-2017 11:17:18,860 PDT INFO  [autoinventory-scanner] [AutoinventoryCommandsServer] Starting Sync Scan

30-10-2017 11:17:19,063 PDT INFO  [autoinventory-scanner] [AutoinventoryCommandsServer] starting default scan, Sync Mode:true

30-10-2017 11:17:19,438 PDT INFO  [WrapperStartStopAppMain] [AgentClient] - Agent is running

30-10-2017 11:17:19,469 PDT INFO  [WrapperStartStopAppMain] [AgentClient] Agent successfully started

30-10-2017 11:17:19,469 PDT INFO  [autoinventory-scanner] [AutoinventoryCommandsServer] default scan complete 406 ms, Sync Mode:true

30-10-2017 11:17:19,485 PDT INFO  [main] [AgentClient] Successfully obtained token: 1509387435682-7286671243038691311-6216254534385992421

30-10-2017 11:17:19,547 PDT INFO  [autoinventory-scanner] [SigarPlatformDetector] adding interface name=eth10, address=10.0.5.51, netmask=255.255.255.0, mac=00:50:56:A0:8B:46, address6=null, address6Scope=null

30-10-2017 11:17:19,547 PDT INFO  [autoinventory-scanner] [SigarPlatformDetector] adding interface name=lo0, address=127.0.0.1, netmask=255.0.0.0, mac=00:00:00:00:00:00, address6=::1, address6Scope=Host

30-10-2017 11:17:19,610 PDT ERROR [AiReportSender] [AutoinventoryCommandsServer] Unable to send autoinventory platform data to server, waiting for 15 seconds before retrying.  Error: Unable to communicate with server -- provider not yet setup. Agent might still be initializing.

30-10-2017 11:17:19,735 PDT INFO  [main] [PlatformToken] Loading the platform token from C:\ProgramData\VMware\EP Ops Agent\epops-token

30-10-2017 11:17:19,807 PDT INFO  [main] [PlatformToken] The platform token file was not found in C:\ProgramData\VMware\EP Ops Agent\epops-token, because file does not exist. A new platform token 1509387439807-1928574310912188466-384061459319993611 has been created and stored in that location.

30-10-2017 11:17:19,807 PDT INFO  [main] [PlatformToken] Current platform token is 1509387439807-1928574310912188466-384061459319993611

30-10-2017 11:17:19,807 PDT INFO  [main] [AgentClient] - The agent generated the following token

30-10-2017 11:17:19,807 PDT INFO  [main] [AgentClient]     1509387439807-1928574310912188466-384061459319993611

30-10-2017 11:17:19,822 PDT INFO  [main] [AgentClient] - Testing secure connection ...

30-10-2017 11:17:19,916 PDT INFO  [main] [ServersManager] Support RRDNS:true  Fail period:5  Down period interval:10 

30-10-2017 11:17:19,932 PDT INFO  [main] [ServersManager] Agent support RRDNS

30-10-2017 11:17:19,932 PDT INFO  [main] [ServersManager] Servers are : Preferred(Server[IP:10.110.5.51  isDown:false  lastSuccess:Mon Oct 30 11:17:19 PDT 2017  ]) - []

30-10-2017 11:17:19,994 PDT WARN  [main] [X509TrustManager] Fail the connection because the received certificate is not trusted

30-10-2017 11:17:19,994 PDT INFO  [main] [BizappCallbackClient] The following server certificate thumbprint will be trusted during registration: 70AC9CFED0B2A8D2F58DC5768538E5C8C25585E1

30-10-2017 11:17:19,994 PDT INFO  [main] [BizappCallbackClient] Found a certificate thumbprint that matches the one provided in the properties file.

30-10-2017 11:17:21,228 PDT INFO  [main] [ServersManager] Successfully sent to server Server[IP:10.110.5.51  isDown:false  lastSuccess:Mon Oct 30 11:17:21 PDT 2017  ]

30-10-2017 11:17:21,244 PDT INFO  [main] [AgentClient] - Connection successful.

30-10-2017 11:17:21,275 PDT INFO  [main] [ServersManager] Support RRDNS:true  Fail period:5  Down period interval:10 

30-10-2017 11:17:21,275 PDT INFO  [main] [CommonServerInteractor] Generated a new http client

30-10-2017 11:17:23,275 PDT INFO  [main] [AgentClient] - Registering the agent with server.

30-10-2017 11:17:23,307 PDT INFO  [main] [ServersManager] Support RRDNS:true  Fail period:5  Down period interval:10 

30-10-2017 11:17:23,307 PDT INFO  [main] [ServersManager] Agent support RRDNS

30-10-2017 11:17:23,307 PDT INFO  [main] [ServersManager] Servers are : Preferred(Server[IP:10.110.5.51  isDown:false  lastSuccess:Mon Oct 30 11:17:23 PDT 2017  ]) - []

30-10-2017 11:17:24,635 PDT INFO  [autoinventory-scanner] [AutoinventoryCommandsServer] starting runtime scan, Sync Mode:true

30-10-2017 11:17:24,635 PDT INFO  [autoinventory-scanner] [AutoinventoryCommandsServer] runtime scan complete 0 ms, Sync Mode:true

30-10-2017 11:17:28,948 PDT INFO  [main] [ServersManager] Successfully sent to server Server[IP:10.110.5.51  isDown:false  lastSuccess:Mon Oct 30 11:17:28 PDT 2017  ]

30-10-2017 11:17:28,948 PDT ERROR [main] [AgentClient] - Unable to register the agent due to server error.

org.hyperic.hq.bizapp.client.AgentCallbackClientException: Remote error while invoking 'registerAgent: org.hyperic.lather.LatherRemoteException: 500

    at org.hyperic.hq.bizapp.client.AgentCallbackClient.invokeLatherCall(AgentCallbackClient.java:236)

    at org.hyperic.hq.bizapp.client.BizappCallbackClient.registerAgent(BizappCallbackClient.java:336)

    at org.hyperic.hq.bizapp.agent.client.AgentClient.registerAgent(AgentClient.java:661)

    at org.hyperic.hq.bizapp.agent.client.AgentClient.cmdSetup(AgentClient.java:581)

    at org.hyperic.hq.bizapp.agent.client.AgentClient.cmdSetupIfNoProvider(AgentClient.java:418)

    at org.hyperic.hq.bizapp.agent.client.AgentClient.main(AgentClient.java:1359)

Caused by: org.hyperic.lather.LatherRemoteException: 500

    at org.hyperic.lather.client.LatherHTTPClient.parseLatherHttpResponse(LatherHTTPClient.java:157)

    at org.hyperic.lather.client.LatherHTTPClient.invoke(LatherHTTPClient.java:142)

    at org.hyperic.hq.bizapp.client.AgentCallbackClient.invokeLatherCall(AgentCallbackClient.java:187)

    ... 5 more

30-10-2017 11:17:29,682 PDT INFO  [autoinventory-scanner] [AutoinventoryCommandsServer] starting runtime scan, Sync Mode:false

30-10-2017 11:17:29,682 PDT INFO  [autoinventory-scanner] [AutoinventoryCommandsServer] runtime scan complete 0 ms, Sync Mode:false

30-10-2017 11:17:34,619 PDT ERROR [AiReportSender] [AutoinventoryCommandsServer] Unable to send autoinventory platform data to server, waiting for 22 seconds before retrying.  Error: Unable to communicate with server -- provider not yet setup. Agent might still be initializing.

30-10-2017 11:17:34,697 PDT INFO  [autoinventory-scanner] [AutoinventoryCommandsServer] starting runtime scan, Sync Mode:false

30-10-2017 11:17:34,697 PDT INFO  [autoinventory-scanner] [AutoinventoryCommandsServer] runtime scan complete 0 ms, Sync Mode:false

30-10-2017 11:17:39,728 PDT INFO  [autoinventory-scanner] [AutoinventoryCommandsServer] starting runtime scan, Sync Mode:false

30-10-2017 11:17:39,728 PDT INFO  [autoinventory-scanner] [AutoinventoryCommandsServer] runtime scan complete 0 ms, Sync Mode:false

30-10-2017 11:17:44,775 PDT INFO  [autoinventory-scanner] [AutoinventoryCommandsServer] starting runtime scan, Sync Mode:false

30-10-2017 11:17:44,775 PDT INFO  [autoinventory-scanner] [AutoinventoryCommandsServer] runtime scan complete 0 ms, Sync Mode:false

30-10-2017 11:17:49,807 PDT INFO  [autoinventory-scanner] [AutoinventoryCommandsServer] starting runtime scan, Sync Mode:false

30-10-2017 11:17:49,807 PDT INFO  [autoinventory-scanner] [AutoinventoryCommandsServer] runtime scan complete 0 ms, Sync Mode:false

30-10-2017 11:17:52,160 PDT INFO  [main] [AgentClient] Successfully obtained token: 1509387435682-7286671243038691311-6216254534385992421

30-10-2017 11:17:52,395 PDT INFO  [main] [PlatformToken] Loading the platform token from C:\ProgramData\VMware\EP Ops Agent\epops-token

30-10-2017 11:17:52,395 PDT INFO  [main] [PlatformToken] Current platform token is 1509387439807-1928574310912188466-384061459319993611

30-10-2017 11:17:52,395 PDT INFO  [main] [AgentClient] - The agent loaded an existing token

30-10-2017 11:17:52,395 PDT INFO  [main] [AgentClient]     1509387439807-1928574310912188466-384061459319993611

30-10-2017 11:17:52,410 PDT INFO  [main] [AgentClient] - Testing secure connection ...

30-10-2017 11:17:52,504 PDT INFO  [main] [ServersManager] Support RRDNS:true  Fail period:5  Down period interval:10 

30-10-2017 11:17:52,504 PDT INFO  [main] [ServersManager] Agent support RRDNS

30-10-2017 11:17:52,504 PDT INFO  [main] [ServersManager] Servers are : Preferred(Server[IP:10.110.5.51  isDown:false  lastSuccess:Mon Oct 30 11:17:52 PDT 2017  ]) - []

30-10-2017 11:17:52,660 PDT INFO  [main] [ServersManager] Successfully sent to server Server[IP:10.110.5.51  isDown:false  lastSuccess:Mon Oct 30 11:17:52 PDT 2017  ]

30-10-2017 11:17:52,660 PDT INFO  [main] [AgentClient] - Connection successful.

30-10-2017 11:17:52,692 PDT INFO  [main] [ServersManager] Support RRDNS:true  Fail period:5  Down period interval:10 

30-10-2017 11:17:52,692 PDT INFO  [main] [CommonServerInteractor] Generated a new http client

30-10-2017 11:17:53,473 PDT INFO  [main] [AgentClient] - Registering the agent with server.

30-10-2017 11:17:53,488 PDT INFO  [main] [ServersManager] Support RRDNS:true  Fail period:5  Down period interval:10 

30-10-2017 11:17:53,488 PDT INFO  [main] [ServersManager] Agent support RRDNS

30-10-2017 11:17:53,488 PDT INFO  [main] [ServersManager] Servers are : Preferred(Server[IP:10.110.5.51  isDown:false  lastSuccess:Mon Oct 30 11:17:53 PDT 2017  ]) - []

30-10-2017 11:17:53,910 PDT INFO  [main] [ServersManager] Successfully sent to server Server[IP:10.110.5.51  isDown:false  lastSuccess:Mon Oct 30 11:17:53 PDT 2017  ]

30-10-2017 11:17:53,910 PDT ERROR [main] [AgentClient] - Unable to register the agent due to server error.

org.hyperic.hq.bizapp.client.AgentCallbackClientException: Remote error while invoking 'registerAgent: org.hyperic.lather.LatherRemoteException: 500

    at org.hyperic.hq.bizapp.client.AgentCallbackClient.invokeLatherCall(AgentCallbackClient.java:236)

    at org.hyperic.hq.bizapp.client.BizappCallbackClient.registerAgent(BizappCallbackClient.java:336)

    at org.hyperic.hq.bizapp.agent.client.AgentClient.registerAgent(AgentClient.java:661)

    at org.hyperic.hq.bizapp.agent.client.AgentClient.cmdSetup(AgentClient.java:581)

    at org.hyperic.hq.bizapp.agent.client.AgentClient.main(AgentClient.java:1357)

Caused by: org.hyperic.lather.LatherRemoteException: 500

    at org.hyperic.lather.client.LatherHTTPClient.parseLatherHttpResponse(LatherHTTPClient.java:157)

    at org.hyperic.lather.client.LatherHTTPClient.invoke(LatherHTTPClient.java:142)

    at org.hyperic.hq.bizapp.client.AgentCallbackClient.invokeLatherCall(AgentCallbackClient.java:187)

    ... 4 more

30-10-2017 11:17:54,848 PDT INFO  [autoinventory-scanner] [AutoinventoryCommandsServer] starting runtime scan, Sync Mode:false

30-10-2017 11:17:54,848 PDT INFO  [autoinventory-scanner] [AutoinventoryCommandsServer] runtime scan complete 0 ms, Sync Mode:false

30-10-2017 11:17:57,129 PDT ERROR [AiReportSender] [AutoinventoryCommandsServer] Unable to send autoinventory platform data to server, waiting for 33 seconds before retrying.  Error: Unable to communicate with server -- provider not yet setup. Agent might still be initializing.

30-10-2017 11:17:59,895 PDT INFO  [autoinventory-scanner] [AutoinventoryCommandsServer] starting runtime scan, Sync Mode:false

30-10-2017 11:17:59,895 PDT INFO  [autoinventory-scanner] [AutoinventoryCommandsServer] runtime scan complete 0 ms, Sync Mode:false

30-10-2017 11:18:04,942 PDT INFO  [autoinventory-scanner] [AutoinventoryCommandsServer] starting runtime scan, Sync Mode:false

30-10-2017 11:18:04,942 PDT INFO  [autoinventory-scanner] [AutoinventoryCommandsServer] runtime scan complete 0 ms, Sync Mode:false

30-10-2017 11:18:09,989 PDT INFO  [autoinventory-scanner] [AutoinventoryCommandsServer] starting runtime scan, Sync Mode:false

30-10-2017 11:18:09,989 PDT INFO  [autoinventory-scanner] [AutoinventoryCommandsServer] runtime scan complete 0 ms, Sync Mode:false

30-10-2017 11:18:15,020 PDT INFO  [autoinventory-scanner] [AutoinventoryCommandsServer] starting runtime scan, Sync Mode:false

30-10-2017 11:18:15,020 PDT INFO  [autoinventory-scanner] [AutoinventoryCommandsServer] runtime scan complete 0 ms, Sync Mode:false

30-10-2017 11:18:18,801 PDT ERROR [pool-2-thread-1] [PollerClientImpl$PollingRunnable] error while polling messages from server:

org.hyperic.hq.bizapp.client.AgentCallbackClientException: Unable to communicate with server -- provider not yet setup. Agent might still be initializing.

    at org.hyperic.hq.bizapp.client.AgentCallbackClient.getProvider(AgentCallbackClient.java:95)

    at org.hyperic.hq.bizapp.client.AgentCommandsCallbackClient.getAgentCommands(AgentCommandsCallbackClient.java:70)

    at org.hyperic.hq.transport.PollerClientImpl$PollingRunnable.doPolling(PollerClientImpl.java:106)

    at org.hyperic.hq.transport.PollerClientImpl$PollingRunnable.run(PollerClientImpl.java:98)

    at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:511)

    at java.util.concurrent.FutureTask.runAndReset(FutureTask.java:308)

    at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.access$301(ScheduledThreadPoolExecutor.java:180)

    at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.run(ScheduledThreadPoolExecutor.java:294)

    at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)

    at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)

    at java.lang.Thread.run(Thread.java:748)

30-10-2017 11:18:20,051 PDT INFO  [autoinventory-scanner] [AutoinventoryCommandsServer] starting runtime scan, Sync Mode:false

30-10-2017 11:18:20,051 PDT INFO  [autoinventory-scanner] [AutoinventoryCommandsServer] runtime scan complete 0 ms, Sync Mode:false

30-10-2017 11:18:25,082 PDT INFO  [autoinventory-scanner] [AutoinventoryCommandsServer] starting runtime scan, Sync Mode:false

30-10-2017 11:18:25,082 PDT INFO  [autoinventory-scanner] [AutoinventoryCommandsServer] runtime scan complete 0 ms, Sync Mode:false

30-10-2017 11:18:30,098 PDT INFO  [autoinventory-scanner] [AutoinventoryCommandsServer] starting runtime scan, Sync Mode:false

30-10-2017 11:18:30,098 PDT INFO  [autoinventory-scanner] [AutoinventoryCommandsServer] runtime scan complete 0 ms, Sync Mode:false

30-10-2017 11:18:30,879 PDT ERROR [AiReportSender] [AutoinventoryCommandsServer] Unable to send autoinventory platform data to server, waiting for 50 seconds before retrying.  Error: Unable to communicate with server -- provider not yet setup. Agent might still be initializing.

30-10-2017 11:18:35,100 PDT INFO  [autoinventory-scanner] [AutoinventoryCommandsServer] starting runtime scan, Sync Mode:false

30-10-2017 11:18:35,100 PDT INFO  [autoinventory-scanner] [AutoinventoryCommandsServer] runtime scan complete 0 ms, Sync Mode:false

30-10-2017 11:18:40,101 PDT INFO  [autoinventory-scanner] [AutoinventoryCommandsServer] starting runtime scan, Sync Mode:false

30-10-2017 11:18:40,101 PDT INFO  [autoinventory-scanner] [AutoinventoryCommandsServer] runtime scan complete 0 ms, Sync Mode:false

-----------------------------------------------------------------------------------------------

agent.operations:

==============================

==============================

Command called: remove at 2017-10-30_11:17 AM

currentUser="webcorlan\rmcgurn"

cd to AGENTHOME: C:\ep-agent\bin\..\

Looping over records in conf\rollback.properties, searching for value of set.HQ_AGENT_BUNDLE 

Found: set.HQ_AGENT_BUNDLE=agent-x86-64-win-6.6.0 

Looking for internal file: bundles\agent-x86-64-win-6.6.0\bin\ep-agent.bat

Found internal file: bundles\agent-x86-64-win-6.6.0\bin\ep-agent.bat

call bundles\agent-x86-64-win-6.6.0\bin\ep-agent.bat remove --silent

------------------------------

Command called: remove at 2017-10-30_11:17 AM

currentUser="webcorlan\rmcgurn"

cd to REALPATH : C:\ep-agent\bundles\agent-x86-64-win-6.6.0\bin\..\..\..\wrapper\sbin

Using AGENT_BUNDLE_HOME for jre: set HQ_JAVA_HOME=C:\ep-agent\bundles\agent-x86-64-win-6.6.0\bin\..\jre

Using WRAPPER_EXE: C:\ep-agent\bundles\agent-x86-64-win-6.6.0\bin\..\..\..\wrapper\sbin\wrapper-windows-x86-32.exe

call :remove

"C:\ep-agent\bundles\agent-x86-64-win-6.6.0\bin\..\..\..\wrapper\sbin\wrapper-windows-x86-32.exe" -r "C:\ep-agent\bundles\agent-x86-64-win-6.6.0\bin\..\..\..\conf\wrapper.conf"

==============================

==============================

Command called: install at 2017-10-30_11:17 AM

currentUser="webcorlan\rmcgurn"

cd to AGENTHOME: C:\ep-agent\bin\..\

Looping over records in conf\rollback.properties, searching for value of set.HQ_AGENT_BUNDLE 

Found: set.HQ_AGENT_BUNDLE=agent-x86-64-win-6.6.0 

Looking for internal file: bundles\agent-x86-64-win-6.6.0\bin\ep-agent.bat

Found internal file: bundles\agent-x86-64-win-6.6.0\bin\ep-agent.bat

call bundles\agent-x86-64-win-6.6.0\bin\ep-agent.bat install --silent

------------------------------

Command called: install at 2017-10-30_11:17 AM

currentUser="webcorlan\rmcgurn"

cd to REALPATH : C:\ep-agent\bundles\agent-x86-64-win-6.6.0\bin\..\..\..\wrapper\sbin

Using AGENT_BUNDLE_HOME for jre: set HQ_JAVA_HOME=C:\ep-agent\bundles\agent-x86-64-win-6.6.0\bin\..\jre

Using WRAPPER_EXE: C:\ep-agent\bundles\agent-x86-64-win-6.6.0\bin\..\..\..\wrapper\sbin\wrapper-windows-x86-32.exe

call :install

"C:\ep-agent\bundles\agent-x86-64-win-6.6.0\bin\..\..\..\wrapper\sbin\wrapper-windows-x86-32.exe" -i "C:\ep-agent\bundles\agent-x86-64-win-6.6.0\bin\..\..\..\conf\wrapper.conf"

Granting the current user full control over the agent root folder and subfolders

icacls "C:\ep-agent\bundles\agent-x86-64-win-6.6.0\bin\..\..\.." /grant "webcorlan\rmcgurn":"(OI)(CI)F /t /c /q"

Successfully processed 390 files; Failed processing 0 files

Removing permission inheritance from parent folders

icacls "C:\ep-agent\bundles\agent-x86-64-win-6.6.0\bin\..\..\.." /inheritance:r /c /q

Successfully processed 1 files; Failed processing 0 files

Setting current user as owner of the agent root folder and subfolders

icacls "C:\ep-agent\bundles\agent-x86-64-win-6.6.0\bin\..\..\.." /setowner "webcorlan\rmcgurn" /t /c /q

Successfully processed 390 files; Failed processing 0 files

Granting the Administrators group full control over the agent root folder and subfolders

icacls "C:\ep-agent\bundles\agent-x86-64-win-6.6.0\bin\..\..\.." /grant *S-1-5-32-544:"(OI)(CI)F /t /c /q"

Successfully processed 390 files; Failed processing 0 files

Granting the SYSTEM user full control over the agent root folder and subfolders

Successfully processed 390 files; Failed processing 0 files

==============================

==============================

Command called: start at 2017-10-30_11:17 AM

currentUser="webcorlan\rmcgurn"

cd to AGENTHOME: C:\ep-agent\bin\..\

Looping over records in conf\rollback.properties, searching for value of set.HQ_AGENT_BUNDLE 

Found: set.HQ_AGENT_BUNDLE=agent-x86-64-win-6.6.0 

Looking for internal file: bundles\agent-x86-64-win-6.6.0\bin\ep-agent.bat

Found internal file: bundles\agent-x86-64-win-6.6.0\bin\ep-agent.bat

call bundles\agent-x86-64-win-6.6.0\bin\ep-agent.bat start --silent

------------------------------

Command called: start at 2017-10-30_11:17 AM

currentUser="webcorlan\rmcgurn"

cd to REALPATH : C:\ep-agent\bundles\agent-x86-64-win-6.6.0\bin\..\..\..\wrapper\sbin

Using AGENT_BUNDLE_HOME for jre: set HQ_JAVA_HOME=C:\ep-agent\bundles\agent-x86-64-win-6.6.0\bin\..\jre

Using WRAPPER_EXE: C:\ep-agent\bundles\agent-x86-64-win-6.6.0\bin\..\..\..\wrapper\sbin\wrapper-windows-x86-32.exe

call :start

"C:\ep-agent\bundles\agent-x86-64-win-6.6.0\bin\..\..\..\wrapper\sbin\wrapper-windows-x86-32.exe" -r "C:\ep-agent\bundles\agent-x86-64-win-6.6.0\bin\..\..\..\conf\wrapper.conf"

"C:\ep-agent\bundles\agent-x86-64-win-6.6.0\bin\..\jre\bin\java" -Djava.net.preferIPv4Stack=false -Dagent.install.home="C:\ep-agent\bundles\agent-x86-64-win-6.6.0\bin\..\..\.." -Dagent.bundle.home="C:\ep-agent\bundles\agent-x86-64-win-6.6.0\bin\.." -cp "C:\ep-agent\bundles\agent-x86-64-win-6.6.0\bin\..\lib\dcs-agent-core-6.6.0.jar;C:\ep-agent\bundles\agent-x86-64-win-6.6.0\bin\..\lib;C:\ep-agent\bundles\agent-x86-64-win-6.6.0\bin\..\pdk\lib\dcs-tools-common-6.6.0.jar;C:\ep-agent\bundles\agent-x86-64-win-6.6.0\bin\..\pdk\lib\dcs-tools-util-6.6.0.jar;C:\ep-agent\bundles\agent-x86-64-win-6.6.0\bin\..\pdk\lib\dcs-tools-pdk-6.6.0.jar;C:\ep-agent\bundles\agent-x86-64-win-6.6.0\bin\..\pdk\lib\ant-1.7.1.jar;C:\ep-agent\bundles\agent-x86-64-win-6.6.0\bin\..\pdk\lib\commons-logging-1.0.4.jar;C:\ep-agent\bundles\agent-x86-64-win-6.6.0\bin\..\pdk\lib\log4j-1.2.14.jar;C:\ep-agent\bundles\agent-x86-64-win-6.6.0\bin\..\pdk\lib\sigar-1.6.6.14.jar;C:\ep-agent\bundles\agent-x86-64-win-6.6.0\bin\..\pdk\lib\httpclient-4.1.1.jar;C:\ep-agent\bundles\agent-x86-64-win-6.6.0\bin\..\pdk\lib\httpcore-4.1.jar;C:\ep-agent\bundles\agent-x86-64-win-6.6.0\bin\..\pdk\lib\spring-core-3.2.14.RELEASE.jar;C:\ep-agent\bundles\agent-x86-64-win-6.6.0\bin\..\pdk\lib\commons-codec-1.2.jar;C:\ep-agent\bundles\agent-x86-64-win-6.6.0\bin\..\lib\dcs-tools-lather-6.6.0.jar" org.hyperic.hq.bizapp.agent.client.AgentClient setup-if-no-provider

==============================

==============================

Command called: setup at 2017-10-30_11:17 AM

currentUser="webcorlan\rmcgurn"

cd to AGENTHOME: c:\ep-agent\bin\..\

Looping over records in conf\rollback.properties, searching for value of set.HQ_AGENT_BUNDLE 

Found: set.HQ_AGENT_BUNDLE=agent-x86-64-win-6.6.0 

Looking for internal file: bundles\agent-x86-64-win-6.6.0\bin\ep-agent.bat

Found internal file: bundles\agent-x86-64-win-6.6.0\bin\ep-agent.bat

call bundles\agent-x86-64-win-6.6.0\bin\ep-agent.bat setup

------------------------------

Command called: setup at 2017-10-30_11:17 AM

currentUser="webcorlan\rmcgurn"

cd to REALPATH : c:\ep-agent\bundles\agent-x86-64-win-6.6.0\bin\..\..\..\wrapper\sbin

Using AGENT_BUNDLE_HOME for jre: set HQ_JAVA_HOME=c:\ep-agent\bundles\agent-x86-64-win-6.6.0\bin\..\jre

Using WRAPPER_EXE: c:\ep-agent\bundles\agent-x86-64-win-6.6.0\bin\..\..\..\wrapper\sbin\wrapper-windows-x86-32.exe

call :setup

"c:\ep-agent\bundles\agent-x86-64-win-6.6.0\bin\..\..\..\wrapper\sbin\wrapper-windows-x86-32.exe" -r "c:\ep-agent\bundles\agent-x86-64-win-6.6.0\bin\..\..\..\conf\wrapper.conf"

"c:\ep-agent\bundles\agent-x86-64-win-6.6.0\bin\..\jre\bin\java" -Djava.net.preferIPv4Stack=false -Dagent.install.home="c:\ep-agent\bundles\agent-x86-64-win-6.6.0\bin\..\..\.." -Dagent.bundle.home="c:\ep-agent\bundles\agent-x86-64-win-6.6.0\bin\.." -cp "c:\ep-agent\bundles\agent-x86-64-win-6.6.0\bin\..\lib\dcs-agent-core-6.6.0.jar;c:\ep-agent\bundles\agent-x86-64-win-6.6.0\bin\..\lib;c:\ep-agent\bundles\agent-x86-64-win-6.6.0\bin\..\pdk\lib\dcs-tools-common-6.6.0.jar;c:\ep-agent\bundles\agent-x86-64-win-6.6.0\bin\..\pdk\lib\dcs-tools-util-6.6.0.jar;c:\ep-agent\bundles\agent-x86-64-win-6.6.0\bin\..\pdk\lib\dcs-tools-pdk-6.6.0.jar;c:\ep-agent\bundles\agent-x86-64-win-6.6.0\bin\..\pdk\lib\ant-1.7.1.jar;c:\ep-agent\bundles\agent-x86-64-win-6.6.0\bin\..\pdk\lib\commons-logging-1.0.4.jar;c:\ep-agent\bundles\agent-x86-64-win-6.6.0\bin\..\pdk\lib\log4j-1.2.14.jar;c:\ep-agent\bundles\agent-x86-64-win-6.6.0\bin\..\pdk\lib\sigar-1.6.6.14.jar;c:\ep-agent\bundles\agent-x86-64-win-6.6.0\bin\..\pdk\lib\httpclient-4.1.1.jar;c:\ep-agent\bundles\agent-x86-64-win-6.6.0\bin\..\pdk\lib\httpcore-4.1.jar;c:\ep-agent\bundles\agent-x86-64-win-6.6.0\bin\..\pdk\lib\spring-core-3.2.14.RELEASE.jar;c:\ep-agent\bundles\agent-x86-64-win-6.6.0\bin\..\pdk\lib\commons-codec-1.2.jar;c:\ep-agent\bundles\agent-x86-64-win-6.6.0\bin\..\lib\dcs-tools-lather-6.6.0.jar" org.hyperic.hq.bizapp.agent.client.AgentClient setup

----------------------------------------------------------------------------------------------------------

wrapper

ERROR  | wrapper  | 2017/10/30 11:17:08 | The End Point Operations Management Agent service is not installed - The specified service does not exist as an installed service. (0x424)

STATUS | wrapper  | 2017/10/30 11:17:09 | End Point Operations Management Agent service installed.

STATUS | wrapper  | 2017/10/30 11:17:12 | Starting the End Point Operations Management Agent service...

STATUS | wrapper  | 2017/10/30 11:17:12 | --> Wrapper Started as Service

STATUS | wrapper  | 2017/10/30 11:17:12 | Java Service Wrapper Community Edition 32-bit 3.5.6

STATUS | wrapper  | 2017/10/30 11:17:12 |   Copyright (C) 1999-2010 Tanuki Software, Ltd. All Rights Reserved.

STATUS | wrapper  | 2017/10/30 11:17:12 |     http://wrapper.tanukisoftware.com

STATUS | wrapper  | 2017/10/30 11:17:12 |

STATUS | wrapper  | 2017/10/30 11:17:12 | Launching a JVM...

INFO   | jvm 1    | 2017/10/30 11:17:13 | WrapperManager: Initializing...

INFO   | jvm 1    | 2017/10/30 11:17:13 | WrapperManager:

INFO   | jvm 1    | 2017/10/30 11:17:13 | WrapperManager: WARNING - Unable to load the Wrapper's native library because none of the

INFO   | jvm 1    | 2017/10/30 11:17:13 | WrapperManager:           following files:

INFO   | jvm 1    | 2017/10/30 11:17:13 | WrapperManager:             wrapper-windows-x86-64.dll

INFO   | jvm 1    | 2017/10/30 11:17:13 | WrapperManager:             wrapper.dll

INFO   | jvm 1    | 2017/10/30 11:17:13 | WrapperManager:           could be located on the following java.library.path:

INFO   | jvm 1    | 2017/10/30 11:17:13 | WrapperManager:             C:\ep-agent\wrapper\sbin\%LD_LIBRARY_PATH%

INFO   | jvm 1    | 2017/10/30 11:17:13 | WrapperManager:             C:\ep-agent\wrapper\sbin\..\..\wrapper\lib

INFO   | jvm 1    | 2017/10/30 11:17:13 | WrapperManager:           Please see the documentation for the wrapper.java.library.path

INFO   | jvm 1    | 2017/10/30 11:17:13 | WrapperManager:           configuration property.

INFO   | jvm 1    | 2017/10/30 11:17:13 | WrapperManager:           System signals will not be handled correctly.

INFO   | jvm 1    | 2017/10/30 11:17:13 | WrapperManager:

INFO   | jvm 1    | 2017/10/30 11:17:15 | - Unable to find the agent token file. Generating a new one ...

INFO   | jvm 1    | 2017/10/30 11:17:15 | Done

INFO   | jvm 1    | 2017/10/30 11:17:17 | - Invoking agent

INFO   | jvm 1    | 2017/10/30 11:17:17 | - Agent thread running

INFO   | jvm 1    | 2017/10/30 11:17:17 | - Verifying if agent is running...

STATUS | wrapper  | 2017/10/30 11:17:17 | End Point Operations Management Agent started.

INFO   | jvm 1    | 2017/10/30 11:17:19 | - Agent is running

INFO   | jvm 1    | 2017/10/30 11:17:19 | Agent successfully started

ERROR  | wrapper  | 2017/10/30 11:17:49 | The End Point Operations Management Agent service is already running with status: RUNNING

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Immortal
Immortal

Still seeing the following error

30-10-2017 11:17:28,948 PDT ERROR [main] [AgentClient] - Unable to register the agent due to server error.

org.hyperic.hq.bizapp.client.AgentCallbackClientException: Remote error while invoking 'registerAgent: org.hyperic.lather.LatherRemoteException: 500

    at org.hyperic.hq.bizapp.client.AgentCallbackClient.invokeLatherCall(AgentCallbackClient.java:236)

    at org.hyperic.hq.bizapp.client.BizappCallbackClient.registerAgent(BizappCallbackClient.java:336)

    at org.hyperic.hq.bizapp.agent.client.AgentClient.registerAgent(AgentClient.java:661)

    at org.hyperic.hq.bizapp.agent.client.AgentClient.cmdSetup(AgentClient.java:581)

    at org.hyperic.hq.bizapp.agent.client.AgentClient.cmdSetupIfNoProvider(AgentClient.java:418)

    at org.hyperic.hq.bizapp.agent.client.AgentClient.main(AgentClient.java:1359)

Caused by: org.hyperic.lather.LatherRemoteException: 500

    at org.hyperic.lather.client.LatherHTTPClient.parseLatherHttpResponse(LatherHTTPClient.java:157)

    at org.hyperic.lather.client.LatherHTTPClient.invoke(LatherHTTPClient.java:142)

    at org.hyperic.hq.bizapp.client.AgentCallbackClient.invokeLatherCall(AgentCallbackClient.java:187)

    ... 5 more

which looks like an internal error on vROps' side.

Can you confirm that new agent registration also fails with Linux-based systems using the RPM binaries?

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Contributor
Contributor

Hi Team,

We are also facing same error in Linux OS.  Is there any update on this?

Version: 6.6

@

12-11-2017 23:46:24,775 PST ERROR [pool-2-thread-1] [PollerClientImpl$PollingRunnable] error while polling messages from server:

org.hyperic.hq.bizapp.client.AgentCallbackClientException: Unable to communicate with server -- provider not yet setup. Agent might still be initializing.

        at org.hyperic.hq.bizapp.client.AgentCallbackClient.getProvider(AgentCallbackClient.java:95)

        at org.hyperic.hq.bizapp.client.AgentCommandsCallbackClient.getAgentCommands(AgentCommandsCallbackClient.java:70)

        at org.hyperic.hq.transport.PollerClientImpl$PollingRunnable.doPolling(PollerClientImpl.java:106)

        at org.hyperic.hq.transport.PollerClientImpl$PollingRunnable.run(PollerClientImpl.java:98)

        at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:511)

        at java.util.concurrent.FutureTask.runAndReset(FutureTask.java:308)

        at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.access$301(ScheduledThreadPoolExecutor.java:180)

        at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.run(ScheduledThreadPoolExecutor.java:294)

        at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)

        at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)

        at java.lang.Thread.run(Thread.java:748)

12-11-2017 23:46:30,415 PST INFO  [autoinventory-scanner] [AutoinventoryCommandsServer] starting runtime scan, Sync Mode:false

12-11-2017 23:46:30,415 PST INFO  [autoinventory-scanner] [AutoinventoryCommandsServer] runtime scan complete 0 ms, Sync Mode:false

12-11-2017 23:46:35,416 PST INFO  [autoinventory-scanner] [AutoinventoryCommandsServer] starting runtime scan, Sync Mode:false

12-11-2017 23:46:35,416 PST INFO  [autoinventory-scanner] [AutoinventoryCommandsServer] runtime scan complete 0 ms, Sync Mode:false

12-11-2017 23:46:41,417 PST INFO  [autoinventory-scanner] [AutoinventoryCommandsServer] starting runtime scan, Sync Mode:false

12-11-2017 23:46:41,417 PST INFO  [autoinventory-scanner] [AutoinventoryCommandsServer] runtime scan complete 0 ms, Sync Mode:false

12-11-2017 23:46:46,418 PST INFO  [autoinventory-scanner] [AutoinventoryCommandsServer] starting runtime scan, Sync Mode:false

12-11-2017 23:46:46,418 PST INFO  [autoinventory-scanner] [AutoinventoryCommandsServer] runtime scan complete 0 ms, Sync Mode:false

12-11-2017 23:46:51,419 PST INFO  [autoinventory-scanner] [AutoinventoryCommandsServer] starting runtime scan, Sync Mode:false

12-11-2017 23:46:51,419 PST INFO  [autoinventory-scanner] [AutoinventoryCommandsServer] runtime scan complete 0 ms, Sync Mode:false

12-11-2017 23:46:56,420 PST INFO  [autoinventory-scanner] [AutoinventoryCommandsServer] starting runtime scan, Sync Mode:false

12-11-2017 23:46:56,420 PST INFO  [autoinventory-scanner] [AutoinventoryCommandsServer] runtime scan complete 0 ms, Sync Mode:false

12-11-2017 23:47:01,421 PST INFO  [autoinventory-scanner] [AutoinventoryCommandsServer] starting runtime scan, Sync Mode:false

12-11-2017 23:47:01,421 PST INFO  [autoinventory-scanner] [AutoinventoryCommandsServer] runtime scan complete 0 ms, Sync Mode:false

12-11-2017 23:47:06,422 PST INFO  [autoinventory-scanner] [AutoinventoryCommandsServer] starting runtime scan, Sync Mode:false

12-11-2017 23:47:06,422 PST INFO  [autoinventory-scanner] [AutoinventoryCommandsServer] runtime scan complete 0 ms, Sync Mode:false

12-11-2017 23:47:11,423 PST INFO  [autoinventory-scanner] [AutoinventoryCommandsServer] starting runtime scan, Sync Mode:false

12-11-2017 23:47:11,423 PST INFO  [autoinventory-scanner] [AutoinventoryCommandsServer] runtime scan complete 0 ms, Sync Mode:false

12-11-2017 23:47:16,424 PST INFO  [autoinventory-scanner] [AutoinventoryCommandsServer] starting runtime scan, Sync Mode:false

12-11-2017 23:47:16,424 PST INFO  [autoinventory-scanner] [AutoinventoryCommandsServer] runtime scan complete 0 ms, Sync Mode:false

12-11-2017 23:47:21,425 PST INFO  [autoinventory-scanner] [AutoinventoryCommandsServer] starting runtime scan, Sync Mode:false

12-11-2017 23:47:21,425 PST INFO  [autoinventory-scanner] [AutoinventoryCommandsServer] runtime scan complete 0 ms, Sync Mode:false

Thanks,

George.

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Immortal
Immortal

This usually means the agent wasn't fully set up. Can you state the exact series of commands you used to install the agent?

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Contributor
Contributor

We just solved another issue in one of our environments that may be worth investigating.

We were having almost the identical problem.

In vROPS>Administration>Configuration>Inventory Explorer

Expand "Adapter Types" and select EP OPS Adapter

When I initially went into this section all 7 objects were not collecting and had been stopped.

I started collection on these objects:

Agents Running Remote Checks

EP Ops Adapter

Objects Monitored Remotely

Objects with Missing Configuration (EP Ops)

Operating System World

Remote Check World

Unsynchronized Agents

Once the Collection Status was "green" on the server, I stopped the agent, deleted C:\ep-agent\data directory and restarted the agent.

The agent started successfully. I validated that the agent populated in vROPS under "Inventory Explorer" and in "End Point Operations"

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Contributor
Contributor

If hyperic agent also there on same server then stop the hyperic agent and restart EP OPS agent it should work

Sanjay Ivar

sanju.ivar@gmail.com

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