Any one come across this error with EPO agents on vROps 6.3?
"Unable to communicate with server -- provider not yet setup. Agent might still be initializing. "
This is the first time I have installed EPO agent which I tried after an upgrade from 6.2 to 6.3.
This is the same on both Linux and Windows VMs.
Under EP Ops Adapter in Inventory Explorer all the collection states are showing as collecting and receiving.
I'm using vROps 6.4
Installing the agent with windows 2012
Here's the error I found on the agent.log
11-01-2018 21:22:01,997 CST INFO [main] [AgentClient] Successfully obtained token: <Token>
11-01-2018 21:22:02,528 CST INFO [main] [PlatformToken] Loading the platform token from C:\ProgramData\VMware\EP Ops Agent\epops-token
11-01-2018 21:22:02,528 CST INFO [main] [PlatformToken] Current platform token is <Token>
11-01-2018 21:22:02,528 CST INFO [main] [AgentClient] - The agent loaded an existing token
11-01-2018 21:22:02,528 CST INFO [main] [AgentClient] <Token>
11-01-2018 21:22:02,559 CST INFO [main] [AgentClient] - Testing secure connection ...
11-01-2018 21:22:02,731 CST INFO [main] [ServersManager] Support RRDNS:true Fail period:5 Down period interval:10
11-01-2018 21:22:02,747 CST INFO [main] [ServersManager] Agent support RRDNS
11-01-2018 21:22:02,747 CST INFO [main] [ServersManager] Servers are : Preferred(Server[IP:<IPAddress> isDown:false lastSuccess:Thu Jan 11 21:22:02 CST 2018 ]) - 
11-01-2018 21:22:02,872 CST WARN [main] [X509TrustManager] Fail the connection because the received certificate is not trusted
11-01-2018 21:22:02,872 CST INFO [main] [BizappCallbackClient] The following server certificate thumbprint will be trusted during registration: <Thumbprint>
11-01-2018 21:22:02,872 CST INFO [main] [BizappCallbackClient] Found a certificate thumbprint that matches the one provided in the properties file.
11-01-2018 21:22:02,997 CST INFO [main] [ServersManager] Successfully sent to server Server[IP:IPAddress> isDown:false lastSuccess:Thu Jan 11 21:22:02 CST 2018 ]
11-01-2018 21:22:03,012 CST ERROR [main] [AgentClient] - Connection failed.
11-01-2018 21:22:03,012 CST ERROR [main] [AgentClient] Unable to complete automatic agent setup. Unable to connect to server.
org.hyperic.hq.bizapp.agent.client.AskQuestionsUtil$AutoQuestionException: Unable to connect to server.
So you aren't trusting the thumbprint of the cert vROps is presenting. When you install the agent, did you input the proper thumbprint? If not, you'll need to edit agent config file to insert it, or run C:\ep-agent\bin\ep-agent.bat setup in interactive mode and it should prompt for it.
I tried to use the C:\ep-agent\bin\ep-agent.bat setup but I got Invalid username/password error.
Do the account used to install the agent also needs login access to the vROps Server? I'm using account which has AgentManager role but do not have login to the vrops server itself.
The login account of agent machine should have access on Vrops interface as well.
you login to windows machine with AD account while installing EPOPS agent , the same account should have admin privileges on vrops .
This will fix your problem
Please mark this as "correct" or " Helpfull" if this answers your query.