Datastore Capacity Utilization Report Error

[rkilimci]

Hi everybody,

When I try to get report for a datastore capacity I've got an error as attached but there was no explanation for the error.

Does anyone know why I'm getting this error? I've updated vCOps from 5.0.3 to 5.6. Maybe it is related something with this.

Thank you in advance.

[Jayden56]

Hi

Welcome to the communities.

Seems its not able to pull the information or some configuration error.

Please check all the configuration & port should be allow on firewall.

"You must not lose faith in humanity".

[gradinka]

strange 🙂

look at logfiles as well - ciq.log @UI_VM /var/log/vmware is a place to start

you can post a diagnostics bundle (get it from Admin-UI) as PM ...

[rkilimci]

Hi again,

Thank you for your quick responses. Looks like a permission issue but I don't know how to solve it.

You can find ciq.log screenshots as attached.

[gradinka]

nope,

what you're showing is something else - this is related to Reports.
You have some reports for Datastore which won't generate, but that's another matter :smileylaugh:

-

did you try to restart the VC webservices?

[rkilimci]

Yes I restarted the web services but nothing has changed.

I'm getting the same error

[gradinka]

1) which version is the VC and hosts - 5.0?

2) do you have those datastores under a Folder at the VC?

I think you're hitting a known issue here, where the Datastores have a "parent object", which is a situation that vcops 5.6 cannot handle

The fix for that will be available with the next maintenance release.

anyway, if your situation is (2), try moving the hosts "out" of the folder(s) - then reports should work.

[rkilimci]

My answers are,

1) vCenter Server version 5.0, build number : 755629

2) Yes, our datastores exist under a folder

Do you mean with "parent object" that datastore is being used by another hosts or something else?

Thanks for the answers.

[gradinka · Accepted solution]

thanks for the answers;

by parent object I mean exactly your situation - that it's under(inside?) folder.

if you can, try moving one datastore out the folder, and reports should work for it.

in any case, that's a known problem which will be fixed in the next update release.

[rkilimci]

Hi Gradinka,

Your solution has worked for me so far. Now I'm getting the datastore reports properly.

Thank you for your help.

Ramazan