Cannot update from vRealize Operations Manager 6.2 to 6.3

[talwarsunny]

I have deployed vRealize Operations Manager 6.2 using an OVF image as VM in my vsphere 6.0 web client. I am trying to upgrade to vRealize Operations Manager 6.3 using vRealize_Operations_Manager-VA-OS-6.3.0.4276417.pak file. I have successfully deployed the pak file by clicking Software Update under Administration Section in admin console section (https://IP_Address/admin). I agreed to the EULA and went through the install wizard. When I log back into vROPs admin interface in the Software Update tab after the update process has completed, I see "vRealize Operations Manager Enterprise OS Update" version "6.3.0.4276417" but when I go to the System Status tab in the admin console I still see Version "6.2.0.3528905". I have restarted the Virtual machine and restarted Master (take offline and bring it online) but I still see the old vrops version "6.2.0.3528905".

[IgorAbzalov]

I have 2 files in MyVMware

1. Name:  vRealize_Operations_Manager-VA-OS-6.3.0.4276417.pak
Release Date: 2016-08-23
Build Number: 4276417

vRealize Operations Manager - Virtual Appliance Operating System upgrade
Required for both VA and VA-WIN upgrade options in order to upgrade the Virtual Appliance Operating System.

2. Name:  vRealize_Operations_Manager-VA-6.3.0.4276417.pak
Release Date: 2016-08-23
Build Number: 4276417

vRealize Operations Manager - Virtual Appliance upgrade (without Windows based RC)
For vRealize Operations upgrades for existing v6.x Virtual Appliance installations (with no Windows-based Remote Collectors).

I think you must install both files.

See at vRealize Operations Manager 6.3 Information Center and Upgrade vRealize Operations Manager appliance, from 6.0.1 to 6.2.

So you must now install only vRealize_Operations_Manager-VA-6.3.0.4276417.pak

[talwarsunny]

Thanks Igor! I was able to resolve my issue.