So here's a question I'm guessing the answer is no but figured I'd throw it out there anyway in case someone actually tried this and got it working...
We are working on setting up vROps to auto-open INC tickets in ServiceNow using the new vROps/SN Notification Plugin. Got it working/talking to SN and opening tickets based on alerts fired-- works great and very happy.
Now we're wondering if it's possible for vROps to auto-close that same ticket that gets opened, once the alert is cancelled. Is this even possible or not?
Thanks!