jslarouche
Enthusiast
Enthusiast

Adapter VC : Cannot retrieve Health Information from vCenter's Health Service located at URL: https://SERVERNAME:8443/vws

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Hi All,

We are running vRealize Operation Manager Version 6.0.0.2263110 Build 2263110. Our Virtual Center is at the following version - 5.5 Update 1 Build 1945274


We are seeing the following Alert in our console


Adapter VC : Cannot retrieve Health Information from vCenter's Health Service located at URL: https://SERVERNAME:8443/vws

Does anyone know what this could be related to?

Every time we clear the alert it comes back.

1 Solution

Accepted Solutions
jslarouche
Enthusiast
Enthusiast

HI All,

We ended up fixing the issue in our environment, we also called in for Vmware support on this one.. This is what we did was stop the vCenter Adapter, go to the Adapter and click on "Manage Registrations" just unregistered the adapter and re-register it with your VC instance.  Re-start the Adapter. After doing that process the error has not reoccured.

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10 Replies
gradinka
VMware Employee
VMware Employee

check on the vCenter side whether the health service is running and accessible.

there are few KBs on troubleshooting it as well.

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vCJ
Contributor
Contributor

We have the same issue in our enviroment. I get the same Notification event on all vcenter servers regardles of version (4,5,5.1, 5.5) Looks to me like it is a bug in the vCenter Adapter for vROPS6. I haven't figured a way to fix this

If the only tool you have is a hammer, you tend to see every problem as a nail...
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gradinka
VMware Employee
VMware Employee

can you share what have you done to research/fix it;

is the health service running? What's the reply from that URL in a browser? Have you checked the KBs on Health service.

does it work properly in the WebClient

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jslarouche
Enthusiast
Enthusiast

Can you provide me with the KB article numbers please and I can give it a try.

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jslarouche
Enthusiast
Enthusiast

HI All,

We ended up fixing the issue in our environment, we also called in for Vmware support on this one.. This is what we did was stop the vCenter Adapter, go to the Adapter and click on "Manage Registrations" just unregistered the adapter and re-register it with your VC instance.  Re-start the Adapter. After doing that process the error has not reoccured.

View solution in original post

YogiBearGer
Contributor
Contributor

This might have helped in your case but it didn't help in ours.

We have used setups with Windows vCenter Server as well as the vCenter Server Appliance.

In both cases within the the vROps alarm panel the shown error message is being reported.

Notification event - Adapter cxx-xxx-999: Cannot retrieve Health Information from vCenter's Health Service located at URL: https://cxx-xxx-999.secret-treasure.com:8443/vws (censored)


Stopping and starting the node did not resolve this problem, neither did removing and re-registering the node.

When using the VCSA we changed the setting to regenerate (Certificate regeneration enabled = true) certificates but this message kept on appearing.


When I try to open up the URL with wvs shown in the error message I receive the following error:


HTTP Status 404 - /vws/

--------------------------------------------------------------------------------

type Status report

message /vws/

description The requested resource is not available.

--------------------------------------------------------------------------------

VMware vFabric tc Runtime 2.9.5.SR1/7.0.50.C.RELEASE

Not sure if, when all works well, I should see a different page there, but sadly this is all I see at this point.

Version information (taken from the vRealize Operations Manager Administration window): 6.0.2.2777145

Has anyone experienced the same issue? And come on, be honest. I have done 4 installations by now and they all show the same errors, all in different environments. What the bug?!

Thanks & best regards

Riteshchgauhan
Contributor
Contributor

Yes same error here also - vROM 6.0.2

vRealize Operations

Notification event - Adapter vCenter05: Cannot retrieve Health Information from vCenter's Health Service located at URL https://

Notification event - Adapter vCenter05: Cannot retrieve Health Information from vCenter's Health Service located at URL: https://xyz:8443/vws


and after restart it is working for 2- 3 days again same problem come


if anyone have sol for this please suggest

@

virtech
Expert
Expert

Same issue with vOPs Version 6.1.0.3038036, https://SERVERNAME:8443/vws doesn't appear to be a valid URL.

Tired all the suggestions in this article and haven't been able to resolve the issue.

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arihantajain
VMware Employee
VMware Employee

Have you already tried restarting VC services?

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