5.7 1091672 vapp not calc Risk or Efficiency

[ServiceOptimi]

been two weeks on new 5.7 and one of my vapps isnt calculating Risk or Efficiency. Do I need a new build? or is there a missing factor?

[Alexander_Dimi1]

Hi ServiceOptimi,

Which build you are on - 5.7 GA or something else?

Also is there anything interesting in the logs?

We need more information in order to try to help you.

Thanks,

Alex D.

[ServiceOptimi]

Alex,

the build is in the subject 5.7 1091672. Which logs should I look thru? Hard to narrow this down to analytics or adapter connections to vcenters?

[Alexander_Dimi1 · Accepted solution]

This is vC Ops Manager 5.7.0 Hot Fix 1. If you don't have historical data you want to preserve I would recommend to deploy a new VCOps 5.7.1: http://communities.vmware.com/thread/448864

If you want to debug this further you can upload the diagnostics bundle in order to have a look. If Risk and Efficiency are affected this is because of some problem in the capacity engine - I suspect you don't see the subbadges under Risk and Efficiency also, right?

Thanks,

Alex D.

[ServiceOptimi]

Alex,

just opened SR. Likely issue is as expected with a service error been getting from a couple vcenters. Thanks.