paulc1
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Enthusiast

vIDM can't login to appliance manager

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I'm running vIDM 3.2.0.1

My problem is I can't login to the appliance manager.

I have reset the passwords of root, sshuser, and admin to all the same thing. I log in as "admin" to vIDM successfully, and then I click to manage the appliance (Appliance Settings -> Manage Appliance) and it brings up a password only box with no username to input. Using the same password I set above and it fails.

Does anyone know where I can reset this?

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defmania
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Enthusiast

The password only box requires the admin password as input. I'm assuming you're using a simple setup, not a load balanced one here.

Is your password using a proper password policy (lower case, upper case, numbers and special characters)? If not, one thing to try is reset the admin password to a password which has all those and give it one more try.

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defmania
Enthusiast
Enthusiast

The password only box requires the admin password as input. I'm assuming you're using a simple setup, not a load balanced one here.

Is your password using a proper password policy (lower case, upper case, numbers and special characters)? If not, one thing to try is reset the admin password to a password which has all those and give it one more try.

paulc1
Enthusiast
Enthusiast

When I said I reset the admin password, I used the reset password button in the vidm user manager and used the reset email.

I figured the local admin in the directory was the same admin as the manager appliance, but its not! So there are actually 4 internal accounts I need to keep track of.

Thanks for pointing out the obvious. Ran the admin password change command from ssh and it worked fine.

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