Contributor
Contributor

vCloud Director Machines not visible in vRealize Business 7.0.1

Hello community,

we got a strange issue here. We connected our internal vCloud Director Plattform (8.10) to vRealize Business as a private cloud connection.

vRB_screen01.PNG

Afterwards we have run a data collection to get all the items out of the vCloud Director Plattform. This run was successful.

vRB_screen02.PNG

If we now have a look into the resulting data sets only vApps are available and not one single VM. Pricing is not working here because no ressources could be triggered.

vRB_screen03.PNG

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The user running the collection is a vCloud Director System Administrator. If you logon with this user you are able to see all the vApps with the containing VMs.

Am I doing something wrong or is this a bug. I know that this combination is really seldom.

Thank you

/Torben

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2 Replies
Contributor
Contributor

Hi Torben,

I am experiencing this issue also with vRealize Business 7.1.0 and vCloud director 8.10.

I have a support request opened with VMware. The most frustrating thing is that the VMs were populating initially, for about two months.

Were you able to resolve this?

Regards,

Donagh

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Contributor
Contributor

Hi all,

I opened a support request with VMware and eventually got this resolved.

The issue was vCloud was using an incorrect uuid for the vCenter server where the VMs were located on.

I guess this was caused by me recreating the vCenter servers in order to have an external dedicated PSC.

You can check this by running the following commands on vRB:

curl http://localhost:8088/input/changes/system?entityType=vcdVm #(vCloud VMs where uuid = vcVm)

curl http://localhost:8088/input/changes/system?entityType=vm #(vCenter VMs where uuid = source)

You can confirm the correct vCenter uuid form the vSphere Web Services SDK

https://vc-IP-address/mob/?moid=ServiceInstance&doPath=content%2eabout

My vCloud database had the incorrect uuid so once corrected I removed the vCloud server from vRB and once added my VMs were visible again.

Hopefully this might help someone.

Donagh

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