yochanand
Contributor
Contributor

missing infrastructure tab

hi.

i install vRa 7.2 by this manual

http://theithollow.com/2016/01/11/vrealize-automation-7-guide/

i got into step 5 when i need to add endpoint, but i don't have "infrastructure" tab

in the next screens i have all the permissions i have for the vRa

hare i have Tenant and iaas administrator on vsphere.local for vraadmin user

pastedImage_2.png

here is the screen i get when i logon as VraAdmin

pastedImage_6.png

here the permission for VraAdmin

pastedImage_4.png

i was searching all over google but didn't find any answar

thanx for your help/

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17 Replies
daphnissov
Immortal
Immortal

Check the VAMI on port 5480 and the Services tab to make sure all the services say Registered. You may not have the IaaS service registered due to some failure.

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yochanand
Contributor
Contributor

hi. thank you for replay.

all the services are registered

pastedImage_0.png

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daphnissov
Immortal
Immortal

Try rebooting your front-end appliance to see if it comes back. It sometimes does this on new installations.

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yochanand
Contributor
Contributor

i was doing couple of reboot for the vra appliance which no luck

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yochanand
Contributor
Contributor

also i was doing restart to the iaas server.

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daphnissov
Immortal
Immortal

Then you probably need to check logs on the web server to get further details.

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yochanand
Contributor
Contributor

i run:

tail -n0 -F /storage/log/vmware/vcac/* > /tmp/logon.log

i can't see any problem in the logs. expect from those lines:

2017-07-26 14:32:11,664 vcac: [component="cafe:component-registry" priority="WARN" thread="tomcat-http--39" tenant="vsphere.local" context="vh4Doz5q" parent="" token="vh4Doz5q"] com.vmware.vcac.platform.i18n.ServerLocalizationUtil.getLocalizableValue:101 - Could not resolve bundle key {com.vmware.csp.core.properties.service@vcac.properties.publisher.name)}

2017-07-26 14:32:11,676 vcac: [component="cafe:component-registry" priority="WARN" thread="tomcat-http--39" tenant="vsphere.local" context="vh4Doz5q" parent="" token="vh4Doz5q"] com.vmware.vcac.platform.i18n.ServerLocalizationUtil.getLocalizableValue:101 - Could not resolve bundle key {com.vmware.csp.component.cafe.forms@publisher.name}

10.23.252.108 [26/Jul/2017:17:32:11 +0300][9 ms] "GET /vcac/org/vsphere.local/?code=v9zvxBiv5NCgxqJkXlrzaWnBeIX3Q7Ky&state=9A669F8685D454DF6C1CF0E2618AD548 HTTP/1.1" 302 - [tomcat-http--36]

26-Jul-2017 17:32:13.925 SEVERE [tomcat-http--17] org.apache.shindig.gadgets.render.DefaultServiceFetcher.retrieveServices An HTTP 401 error occurred when fetching service methods from the https://vravdi.somedomain.gov.il/vcac/rpc endpoint.

maybe i need to look in other folder?

the full log attached

thank you/

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daphnissov
Immortal
Immortal

I meant logs on the web (Windows) server, not the cafe appliance. Check event viewer and logs for the application.

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yochanand
Contributor
Contributor

i can't see any log that changing when i trying to logon to vra.

can you redirect me to specific log file?

thank you.

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daphnissov
Immortal
Immortal

Login to whatever Windows IaaS server holds your web role. Check the Windows event viewer. Check the logs at C:\Program Files (x86)\VMware\vcac\Server\Logs. Do you see errors?

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GoWo87
Contributor
Contributor

We are having the same issue with a clean install of vRA 7.3

Did the complete installation all over again, to be sure that we did not do something wrong, but still the Infrastructure tab is missing.

The corresponding user has IaaS Administrator permissions.

In the 'My Goals' view we do have a shortcut to [Configure Endpoints] and [Create Fabric Groups].

We can click these but nothing happens (obviously).

vRA infrastructure tab missing.PNG

The Windows event viewer and vcac server logs do not show any errors at all..

Is there anything we could be missing?

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daphnissov
Immortal
Immortal

What do your Windows IaaS servers look like? Is this a minimal install, distributed, or full enterprise? Are you using load balancers? And in the VAMI, do you see the iaas services show up as REGISTERED?

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GoWo87
Contributor
Contributor

We have tried both the minimal and distributed deployments.

At this moment no load balancers involved.

In VAMI, all services show up as REGISTERED.

IaaS Servers in our minimal deployment setup:

  1. Windows Server 2016 with these roles:
    • Web Server
    • Model Manager
    • Manager Service Host
    • DEM
    • Agent
  2. Windows Server 2016 with SQL Server 2016 Standard

IaaS Servers in our distributed deployment, at this moment each role consisting of one server:

  1. 2016 with Web Server and Model Manager Host roles
  2. 2016 with Manager Service Host role
  3. 2016 with DEM role
  4. 2016 with Agent role
  5. 2016 with SQL Server 2016 Standard

Both deployments have the same issue with the Infrastructure tab missing.

Installations were successful without any errors.

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daphnissov
Immortal
Immortal

Windows Server 2016 is not supported as an IaaS host, so that could be your issue right there. I'd recommend trying again (minimal) with a 2012 R2 system since those are proven to work.

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GoWo87
Contributor
Contributor

Will try with Windows Server 2012R2 now.

However in the Support Matrix it does say that Windows Server 2016 is supported for IaaS components since vRA version 7.3:

https://www.vmware.com/pdf/vrealize-automation-6x7x-support-matrix.pdf

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darrengoff3
VMware Employee
VMware Employee

Do you have Windows firewall enabled? Have you checked DNS and NTP? Can all nodes resolve all names, short and long? Did you try the configurationadmin@vsphere.local account?

- DG If you find this or any other answer useful please mark the answer as correct or helpful.
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daphnissov
Immortal
Immortal

That's interesting to know because it doesn't align with the published installation material for that version. So it's either an oversight or an error. I can tell you that in the dozens of vRA 7.x environments I've deployed, I've never had a case where the Infrastructure tab wouldn't show up. All of them have been on 2012 R2. That's not proof 2016 won't work, but helpful information I suppose.

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