cannot login to identity appliance root user locked out

[tdubb123]

how can I log into the identity appliance? The root user is locked out and I forgot the password.

I tried entering single user mode on boot up but did not work

[prestonville]

Had this on my Postgres appliances used for the vRA database. Root had expired.

Was able to login as non-root account postgres then could su - and ran /opt/vmware/vpostgres/sbin/set_password which set root and postgres.

Can you use any other SSO accounts to get in ?

More info in VMware blog Virtual Appliances getting more secure with vSphere 5.5 - Part 2 | VMware vSphere Blog - VMware Blog...

But Mike Foley doesn't list a supported way to get in. I've now changed all appliances root accounts not to expire.

[Michael_Rudloff]

Even when root passwords expire - you can still login using the console and reset the expiration ...

But from what i understand here is that it doesn't seem to be the case, but rather a forgotten password ?

In fact, I tend to create key files so I don't even need a password to get in via SSH for example ...

[Michael_Rudloff]

Just tried it myself. If you cannot even login using root when connecting via console, then you can use the SuSE 11 itself (as the identity appliance is based on that)

Here is how I did it.

Download the SUSE 11 iso (trial) and boot the Identity Appliance with it. Select "Rescue System"

Wait until the rescue system has been booted

Enter "root" and hit "Enter"

• Check which is the root partition using "fdisk -l" - here /dev/sda1
• Mount the partition using "mount /dev/sda1 /mnt"
• Mount the devices by using "mount -o bind /dev /mnt/dev
• Change the root partition to be the active partition by using "chroot /mnt"
• Change the password with "passwd root"
• Hit exit, unmount the iso and reboot
• Done

[tdubb123]

hi

what isthe password for postgres?

[tdubb123]

tried using suse rescue and no luck

any idea?

[tdubb123]

chroot /mnt

keep getting

failed to run command 'bin/bash'  exec format error

[tdubb123]

might have downloaded the wrong iso. will try with x64