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stsathya
Contributor
Contributor

VRA 7.4 installation failed "Installation of IaaS "web" component on host <VRA hostname> Failed" Exit code:3

VRA 7.4 configuration went fine till joining the cluster nodes. Its just failed in next step when installing Iaas web component

[ERROR] Installation of IaaS "web" component on host <VRA hostname> Failed" Exit code:3

Below event was triggered in web server during the failure,

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"A fatal alert was received from the remote endpoint. The TLS protocol defined fatal alert code is 46."

May I know what could be the issue..

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daphnissov
Immortal
Immortal

Without knowing more it's difficult to say. The error may imply one or more TLS/SSL protocol versions have been disabled. Need more information.

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stsathya
Contributor
Contributor

I have fixed this issue by creating registry for TLS 1.2 under (HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols)

Now I am facing different error during web component installation.

[ERROR] Web components installation has failed!

[ERROR] The rest of the IaaS components will not be executed!

[ERROR] Failed to install IAAS components. Exit HA deployment

From vCAC-Config.log, I can see below error triggered during the time of failure

<vra hostname> vcac-config: INFO  com.vmware.vcac.platform.service.config.ConfigurationData.initFileLocations:635 - File /etc/vcac/enabled-features.properties located for enabled feature properties.

<vra hostname> vcac-config: INFO  com.vmware.vcac.platform.service.config.ConfigurationData.initFileLocations:635 - File /etc/vcac/enabled-features.properties located for enabled feature properties.

<vra hostname> vcac-config: INFO  com.vmware.vcac.platform.rest.client.impl.HttpClientFactory.close:108 - Closing HttpClientFactory, about to shutdown all HttpClientConnectionManagers!!!

<vra hostname> vcac-config: INFO  com.vmware.vcac.platform.rest.client.impl.HttpClientFactory$IdleConnectionEvictor.shutdown:375 - Shutdown thread Thread[Connection evictor-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxx,5,main]

Same time Application event log triggered below events on web server,

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