VRA 7.3 software component install hang and Failed

[seplus]

Trying to install MySQL software component in Centos 7 blueprint.

VRA log says "Request failed: Machine vraapp26: InstallSoftware : WGET operation failed. Check agent_download.log. Abort.."

agent_download.log screen shot is given below.

Thanks,

[seplus]

Hi

The VM is getting deleted after it shows the error.

dciaas.vclass.local is the manager.

I will try to get the log.

Thanks for your help

[seplus]

Attached agent log

[daphnissov]

Can you show your certificate when you go to https://dciaas.vclass.local/VMPS2 in a web browser? Show the full certificate including the SAN portion.

[seplus]

Here is the certificate

[daphnissov]

So you have vra01.vclass.local as your café appliance and dciaas.vclass.local as (presumably) your all-in-one IaaS box. When you reinstalled the guest/software agent, did you use the FQDN for *both* the appliance front-end and the Manager addresses?

I see in the log where the agent did eventually get a work item at 19:59:11 but it's fetching it from the following:

2018-03-08 19:59:12 Application: [Information] agent.download.url -> https://10.1.1.18/software-service/resources/nobel-agent.jar

Normally, that should be the FQDN, and not IP. The guest agent and software agent are different, so I'd like to know how you installed it when you did.

[seplus]

vra01.vclass.local(10.1.1.18) = café appliance

dciaas.vclass.local(10.1.1.40) = all-in-one IaaS

I deployed with prepare_vra_template.ps1

Give all FQDN for the appliances.

[daphnissov]

Hang on, you started this thread saying you were trying to install MySQL in a CentOS 7 machine, but you provide logs for a Windows system and the PS1 prepare template file. Which are we talking about here?

[seplus]

software component is not working in windows and Centos 7. Its hard to get the log from Centos VM ..Since it is deleted by the VRA when it timeout

[daphnissov]

Follow this article to prevent the vSphere agent from deleting your deployment upon failure with

DynamicOps.Vrm.VRMencrypt.exe VRMAgent.exe.config set doDeletes false

From a Windows deployment, attach guest agent and appD logs. Zip the entire C:\opt\vmware-appdirector\agent\logs directory and grab C:\VRMGuestAgent\GuestAgent.log.