TheVMinator
Expert
Expert

VCAC Service Catalog

What are the capabilities and limitations of VCAC as a service catalog?  When can VCAC be my service catalog for everything and when do I need an external tool like servicenow?

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2 Replies
willonit
Hot Shot
Hot Shot

You can publish any of the out of the box IaaS services (full clones, linked clones, SCCM, UCS, Cloud, etc.) and any workflow you can make in orchestrator. So the question really becomes what can you make with orchestrator vs what you can make with service now. You could also theoretically use vCAC to execute a service in service now. The other thing to consider is the permissions model of vCAC with Service now to make sure you can entitle the right services to the correct sets of users. If you have a specific task in mind we might be able to give you more help.

GrantOrchardVMw
Commander
Commander

The main reason I see customers looking for SNOW as a front end is because they already have SNOW, and governance/approvals in play and don't want to maintain a second set in vRA.

Grant

Grant http://grantorchard.com