Bunty11
Hot Shot
Hot Shot

ServiceNow and vRealize Orchestrator

hi,

how to call a vRealize Orchestrator workflow from ServiceNow  ??

When  workflow is completed how to pass values to ServiceNow from vRO that workflow is completed and ticket can be closed ??

Does Attribute come handy in such cases ??

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5 Replies
qc4vmware
Virtuoso
Virtuoso

We've done this for years now.  From ServiceNow to vRO we just have them make a call through the vRO REST api.  We have one workflow that handles all inbound requests from vRO.  We have them send us JSON of all the request details which we parse as needed.  We also send an acknowledgement back to ServiceNow letting them know we've received the request.  We used the SOAP plugin in vRO to create some workflows that manage ServiceNow Tasks so we can close out tasks when complete, reassign the tasks to other groups, update tasks etc.  Its really easy to get working.  There used to be a 3rd party plugin for ServiceNow that was really nice but overkill for what we needed to accomplish.  Not sure if it is still around or not but they had done a really thorough job of supporting the ServiceNow services.

Paul

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jesse_cohen
Enthusiast
Enthusiast

could you share these workflows?

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kumarragu
Contributor
Contributor

Hi,

how to call a vRealize Orchestrator workflow from ServiceNow  ??

you can use service now api (Rest / Soap) or plug-in.

When the workflow is completed how to pass values to ServiceNow from vRO that workflow is completed and the ticket can be closed ??

Yes, you can update the state(filed from ServiceNow) values to 7(Resolve / Close).

Please refer to this link:

vRA - ServiceNow Automation - Ticket Management - YouTube

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kumar6384
Enthusiast
Enthusiast

Hi,

how to call a vRealize Orchestrator workflow from ServiceNow  ??

you can use service now api (Rest / Soap) or plug-in.

When the workflow is completed how to pass values to ServiceNow from vRO that workflow is completed and the ticket can be closed ??

Yes, you can update the state(filed from ServiceNow) values to 7(Resolve / Close).

Please refer to this link:

vRA - ServiceNow Automation - Ticket Management - YouTube

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tommuthu
Contributor
Contributor

Can you pls, share step by step document

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