Service Temporarily unavailable

[brettcarr1]

This has happened to me twice now.

VCAC 6.0 is all setup and working, VCAC Appliance, VCAC SSO and Windows IAAS all setup.

I have configured a tenant and an endpoint within and have started to configure groups (fabric and business)

I logged out and left VCAC alone for a few days (got on with real life)

When I go back to login to my VCAC Console the login dialog box appears but when I attempt to login I get an error in the browser:

Service Temporarily Unavailable

The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later.

The URL bar says:

https://vcac.blacksun.localnet/shell-ui-app/org/blacksun/saml/websso/sso

Both appliances and the Windows box are up and have no errors.

Last time this happened I ended up rebooting both appliances and then waiting for 30 minutes at which point I was able to login and get sessions back again as I did before.

This is a lab that I setup from scratch myself and when it works everything is working perfectly.

any help appreciated.

Brett

[brettcarr1]

Looking into this a little further I think this is related to the vcac tc server being dead:

vcac:/var/lib/vcac/server/logs # /etc/init.d/vcac-server status

Status-ing tcServer

Instance name:         server

Runtime version:       7.0.35.B.RELEASE

tc Runtime Base:       /var/lib/vcac/server

Status:                NOT RUNNING

the last entry in the catalina.out logfle at 01:00am this morning says:

2014-01-07 00:50:04,018 [taskScheduler-1] [catalog] INFO  com.vmware.vcac.catalog.service.impl.EntitlementServiceImpl.expireEntitlements:323 - Scheduled Entitlement Expiry service starts at Tue Jan 07 00:50:04 UTC 2014.

29249.112: [GC29249.112: [ParNew: 943744K->18007K(1061696K), 0.1104070 secs] 1616680K->690943K(3552064K), 0.1106640 secs] [Times: user=0.13 sys=0.01, real=0.11 secs]

2014-01-07 00:55:00,101 [tomcat-http--19] [extensibility] INFO  com.vmware.vcac.core.extensibility.controller.PluginServiceController.getExtensions:140 - Looking up extensions for extension point [[csp.catalog.resource.operations]]

2014-01-07 00:55:00,211 [tomcat-http--54] [extensibility] INFO  com.vmware.vcac.core.extensibility.controller.PluginServiceController.getExtensions:140 - Looking up extensions for extension point [[csp.catalog.resource.operations]]

2014-01-07 00:55:00,228 [taskScheduler-1] [catalog] INFO  com.vmware.vcac.catalog.service.impl.EntitlementServiceImpl.expireEntitlements:323 - Scheduled Entitlement Expiry service starts at Tue Jan 07 00:55:00 UTC 2014.

2014-01-07 01:00:02,682 [tomcat-http--37] [extensibility] INFO  com.vmware.vcac.core.extensibility.controller.PluginServiceController.getExtensions:140 - Looking up extensions for extension point [[csp.catalog.resource.operations]]

2014-01-07 01:00:03,677 [tomcat-http--16] [extensibility] INFO  com.vmware.vcac.core.extensibility.controller.PluginServiceController.getExtensions:140 - Looking up extensions for extension point [[csp.catalog.resource.operations]]

2014-01-07 01:00:03,702 [taskScheduler-1] [catalog] INFO  com.vmware.vcac.catalog.service.impl.EntitlementServiceImpl.expireEntitlements:323 - Scheduled Entitlement Expiry service starts at Tue Jan 07 01:00:03 UTC 2014.

Restarting the vcac server returns the service but I'm almost 100% sure it will be dead again tommorow.

This is only a demo/POC install at this time but it is really not giving me a good impression.

Any clues on what is causing this and what the fix is would be greatly appreciated.

Brett

[ealaqqad]

Hi,

I have just faced the same error few days back and it seems due to IOPs problem. For more details please check my blogpost at: http://www.virtualizationteam.com/cloud/vcac-6-service-temporarily-unavailable.html

Hope this help,

Eiad Al-Aqqad

b: http://www.VirtualizationTeam.com

T: virtualizationt