Requested IN PROGRESS over hours

[thieslei]

I'm getting the error below when requested a virtual machine from a vcenter blueprint:

[EventBrokerService] Failed resuming workflow.. State VMPSMasterWorkflow32.Requested(EVENT). Event VMPSMasterWorkflow32.Requested.EVENT.OnProvisionMachine

Event Queue operation failed with MessageQueueErrorCode QueueNotFound for queue '7d544c27-00e1-43ff-a3c0-e1926dd97750'.

Trace Log:

at System.Workflow.Runtime.WorkflowQueuingService.GetQueue(IComparable queueID)

at System.Workflow.Runtime.WorkflowQueuingService.EnqueueEvent(IComparable queueName, Object item)

at System.Workflow.Runtime.WorkflowExecutor.EnqueueItem(IComparable queueName, Object item, IPendingWork pendingWork, Object workItem)

at System.Workflow.Runtime.WorkflowInstance.EnqueueItem(IComparable queueName, Object item, IPendingWork pendingWork, Object workItem)

at DynamicOps.VMPS.Service.Workflow.Services.EventBrokerService.OnMessage(EventObject obj)

After getting the error the requests STUCK IN PROGRESS during a long time. Please, do you have any clue?

VRA 7.1.0

[ShanVMLand]

Are you using Load-balancer? Its been noticed that Loadbalancer are causing the issues. The following helped me to fix the issue:

vRealize Automation 7.1 Information Center

Change the Polling Method for Certificates

If you use commas in the OU section of the IaaS certificate, you may encounter STOMP WebSocket errors in the Manager Service log files and virtual machine provisioning may fail. You can remove the commas or change the polling method from WebSocket to HTTP to resolve these issues.

See Manager Service for more information about the Manager Service.

Procedure

1	Open the Manager Service configuration file in a text editor. The Manager Service configuration file is located at C:\\:Program FIles (x86)\VMware\vCAC\Server\Manager Service.exe.config.
2	Add the following lines to the <appSettings> section of the Manager Service configuration file. <add key="Extensibility.Client.RetrievalMethod" value="Polling"/> <add key="Extensibility.Client.PollingInterval" value="2000"/> <add key="Extensibility.Client.PollingMaxEvents" value="128"/>
3	Restart the Manager Service.