YestoVI
VMware Employee
VMware Employee

Issue with vRA 7.3 Install

I am doing an install of vra 7.3. All the components in the distributed install work fine except for the second DEM which errors out and the guided installer fails. Has anyone run into this before? Any suggestions?

Error installing DEM Orchestrator instance "iaas02.vmware.local DEO".

vCAC-Deo-Setup Installation Failed, ExitCode:1602

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4 Replies
daphnissov
Immortal
Immortal

I've seen this before and I think the error code was the same. Can you post the error log snippet for confirmation?

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YestoVI
VMware Employee
VMware Employee

=== Logging stopped: 1/23/2018  16:29:57 ===

MSI (s) (EC:20) [16:29:57:403]: Note: 1: 1708

MSI (s) (EC:20) [16:29:57:403]: Product: VMware vCloud Automation Center DEM-Orchestrator - iaas02.vmware.local DEO -- Installation failed.

MSI (s) (EC:20) [16:29:57:403]: Windows Installer installed the product. Product Name: VMware vCloud Automation Center DEM-Orchestrator - iaas02.vmware.local DEO. Product Version: 7.3.0.10750. Product Language: 1033. Manufacturer: VMware, Inc.. Installation success or error status: 1602.

MSI (s) (EC:20) [16:29:57:403]: Deferring clean up of packages/files, if any exist

MSI (s) (EC:20) [16:29:57:403]: MainEngineThread is returning 1602

MSI (s) (EC:9C) [16:29:57:417]: RESTART MANAGER: Session closed.

MSI (s) (EC:9C) [16:29:57:417]: No System Restore sequence number for this installation.

MSI (s) (EC:9C) [16:29:57:417]: User policy value 'DisableRollback' is 0

MSI (s) (EC:9C) [16:29:57:417]: Machine policy value 'DisableRollback' is 0

MSI (s) (EC:9C) [16:29:57:417]: Incrementing counter to disable shutdown. Counter after increment: 0

MSI (s) (EC:9C) [16:29:57:417]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2

MSI (s) (EC:9C) [16:29:57:417]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2

MSI (s) (EC:9C) [16:29:57:417]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1

MSI (s) (EC:9C) [16:29:57:432]: Destroying RemoteAPI object.

MSI (s) (EC:F0) [16:29:57:432]: Custom Action Manager thread ending.

MSI (c) (18:24) [16:29:57:432]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1

MSI (c) (18:24) [16:29:57:432]: MainEngineThread is returning 1602

=== Verbose logging stopped: 1/23/2018  16:29:57 ===

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YestoVI
VMware Employee
VMware Employee

Calling custom action Vrm.Wem.CustomAction!Vrm.Wem.CustomAction.WemInstallerCA.RunRepoUtilCommand

Executing: C:\Program Files (x86)\VMware\vCAC\Distributed Execution Manager\iaas02.vmware.local DEO\RepoUtil.exe Model-Config-Import -c "C:\Program Files (x86)\VMware\vCAC\Distributed Execution Manager\iaas02.vmware.local DEO\DEMSecurityConfig.xml"  -ru "vmware.local\svcvraact" -rp=****** -v

Error executing: C:\Program Files (x86)\VMware\vCAC\Distributed Execution Manager\iaas02.vmware.local DEO\RepoUtil.exe Model-Config-Import -c "C:\Program Files (x86)\VMware\vCAC\Distributed Execution Manager\iaas02.vmware.local DEO\DEMSecurityConfig.xml"  -ru "vmware.local\svcvraact" -rp=****** -v

Error importing security config file DEMSecurityConfig.xml. Exit Code: 1. Exception: System.Data.Services.Client.DataServiceQueryException: An error occurred while processing this request. ---> System.Data.Services.Client.DataServiceClientException: <?xml version="1.0" encoding="utf-8"?><m:error xmlns:m="http://schemas.microsoft.com/ado/2007/08/dataservices/metadata"><m:code /><m:message xml:lang="en-US">

One or more errors occurred.</m:message></m:error>   at System.Data.Services.Client.QueryResult.ExecuteQuery()   at System.Data.Services.Client.DataServiceRequest.Execute(DataServiceContext context, QueryComponents queryComponents) 

--- End of inner exception stack trace --- 

at System.Data.Services.Client.DataServiceRequest.Execute(DataServiceContext context, QueryComponents queryComponents)   at System.Data.Services.Client.DataServiceQuery`1.Execute()   at System.Data.Services.Client.DataServiceQuery`1.GetEnumerator()   at System.Linq.Enumerable.FirstOrDefault(IEnumerable`1 source)   at System.Data.Services.Client.DataServiceQueryProvider.ReturnSingleton(Expression expression)   at System.Linq.Queryable.FirstOrDefault(IQueryable`1 source)   at DynamicOps.Tools.Common.SecurityHelpers.LoadAndValidateConfig(String configFileName, RepositoryInstanceHelper repositoryHelper)   at DynamicOps.Tools.Common.ModelHelpers.ImportModelConfig(String securityFileName, RepositoryInstanceHelper repositoryHelper)   at DynamicOps.Tools.Repoutil.Commands.ModelConfigImportCommand.Execute(CommandLineParser parser)Warning: Non-zero return code. Command failed.

CustomAction RunRepoUtilCommandCA returned actual error code 1602 (note this may not be 100% accurate if translation happened inside sandbox)

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daphnissov
Immortal
Immortal

This looks similar although I don't think it's identical. Check your .NET on the DEM-O server and if it complies with the requirements in the installation guide, uninstall and reinstall it. One issue I've seen is that some of the cryptographic libraries that shipped with .NET seem to not get overwritten properly in subsequent updates leading to failures at this stage.

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