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zimmi78
Contributor
Contributor
‎02-20-2014 05:54 AM
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IaaS Service failed to start after vCAC 6.0.1 Update

Hi,

I updated our vCAC 6.0 Infrastructure to 6.0.1.

IDM Appliance Update worked fine and also vCAC Appliance Update finished without errors.

After the restart the IaaS-Service failed to start.

I continued to upgrade IaaS Server Components because I thought that different versions might cause problems.

IaaS Components update finished without errors as well.

Then I restarted vCAC Appliance once more but the service still failes to start.

iaas-service-failed.JPG

Logged in to the portal, DEM Status shows the following errors:

dem-status.jpg

Does anyone know how to solve this problem?

Thanks!

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igorstoyanov
VMware Employee
VMware Employee
‎02-21-2014 02:21 AM
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I believe the log looks ok (the errors are more like warnings that some notifications are not received before the services are started). Based on the log, it looks like that at least part of IaaS is configured (SSO integration is working and so on). So, the IaaS service shows as Failed because of the DEMs (as you pointed out in the initial post). You might also verify this by going to: https://vcacVA-ip/component-registry/services/status/current  and find the "iaas-service" part of the xml. There is going to be an error message there. So, it might be that the DEM is not started. I don't remember the exact windows service name for the DEM service but if you go to the list of windows services you might find some vCAC services that are not started there. If this is the case, just starting the services will change the status (after 2-4 minutes).

Visit http://blogs.vmware.com/orchestrator for the latest in Cloud Orchestration.

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bhoriuchi
Enthusiast
Enthusiast
‎02-20-2014 10:11 AM
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did you run an iisreset on your iaas web host?

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zimmi78
Contributor
Contributor
‎02-20-2014 10:47 PM
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Yes, I did an iisreset.

The failed service is on the vcac appliance and it was failed even before iaas components upgrade on the windows machine.

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zimmi78
Contributor
Contributor
‎02-21-2014 12:42 AM
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I searched through the catalina.out log and found lots of errors from com.vmware.csp.iaas.blueprint.service (iaas-service). I don't understand what could cause those problems, though. Any ideas whats wrong?

catalina.out_partial.txt.zip
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igorstoyanov
VMware Employee
VMware Employee
‎02-21-2014 02:21 AM
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I believe the log looks ok (the errors are more like warnings that some notifications are not received before the services are started). Based on the log, it looks like that at least part of IaaS is configured (SSO integration is working and so on). So, the IaaS service shows as Failed because of the DEMs (as you pointed out in the initial post). You might also verify this by going to: https://vcacVA-ip/component-registry/services/status/current  and find the "iaas-service" part of the xml. There is going to be an error message there. So, it might be that the DEM is not started. I don't remember the exact windows service name for the DEM service but if you go to the list of windows services you might find some vCAC services that are not started there. If this is the case, just starting the services will change the status (after 2-4 minutes).

Visit http://blogs.vmware.com/orchestrator for the latest in Cloud Orchestration.
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zimmi78
Contributor
Contributor
‎02-24-2014 02:15 AM
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You were right, a couple of services were not started on the IaaS Server. Thanks a lot.

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moazzamh
Contributor
Contributor
‎06-29-2014 08:15 AM
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Can you please enlist the services that I should start to start the iaas-service. I am also doing vcac iaas installation automation and I am also facing the same problem. I want to know which services I need to start

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