Guest customization sometimes fails : Exception while creating customization package

[rds00]

Hello,

I've got a problem with vCAC provisioning : when I request a virtual machine (Mostly Windows Server 2012R2 and 2008R2), the guest customization sometimes fails (about half the time) with this error in vpxd.log :

2014-05-27T09:39:30.072+02:00 [02844 info 'Default' opID=7f4f5ec8] [VmCustomizer] hostVersion = 5.1.0, tools version = 9226

2014-05-27T09:39:30.086+02:00 [02844 info 'Default' opID=7f4f5ec8] [VmCustomizer] Sysprep options: /quiet /generalize /oobe /reboot

2014-05-27T09:39:30.087+02:00 [02844 info 'Default' opID=7f4f5ec8] [VmCustomizer] Successfully created file C:\Users\****\AppData\Local\Temp\imc2AB2.tmp

2014-05-27T09:39:30.092+02:00 [02844 error 'Default' opID=7f4f5ec8] [VmCustomizer] Exception while creating customization package.

2014-05-27T09:39:30.096+02:00 [02844 info 'Default' opID=7f4f5ec8] [VmCustomizer] Successfully deleted file/directory C:\Users\****\AppData\Local\Temp\imc2AB2.tmp

2014-05-27T09:39:30.096+02:00 [02844 info 'commonvpxLro' opID=7f4f5ec8] [VpxLRO] -- FINISH task-23881 -- vm-510 -- vim.VirtualMachine.customize --

2014-05-27T09:39:30.096+02:00 [02844 info 'Default' opID=7f4f5ec8] [VpxLRO] -- ERROR task-23881 -- vm-510 -- vim.VirtualMachine.customize: vim.fault.CustomizationFault:

--> Result:

--> (vim.fault.CustomizationFault) {

-->    dynamicType = <unset>,

-->    faultCause = (vmodl.MethodFault) null,

-->    msg = "",

--> }

--> Args:

-->

And the logs when the guest customization works (to see the difference) :

2014-05-26T11:25:47.867+02:00 [01284 info 'commonvpxLro' opID=465be887] [VpxLRO] -- BEGIN task-23850 -- vm-506 -- vim.VirtualMachine.customize -- e61b43b1-cbcb-e4f1-97a8-17714dc2d924(52aa5f3f-112a-e24d-c6ef-e34e6e57a6ec)

2014-05-26T11:25:47.867+02:00 [01284 info 'Default' opID=465be887] [VmCustomizer] hostVersion = 5.1.0, tools version = 9226

2014-05-26T11:25:47.872+02:00 [01284 info 'Default' opID=465be887] [VmCustomizer] Sysprep options: /quiet /generalize /oobe /reboot

2014-05-26T11:25:47.873+02:00 [01284 info 'Default' opID=465be887] [VmCustomizer] Successfully created file C:\Users\****\AppData\Local\Temp\imcF8BB.tmp

2014-05-26T11:25:47.879+02:00 [01284 info 'Default' opID=465be887] [VmCustomizer] Successfully created directory C:\Users\****\AppData\Local\Temp\imc-2

2014-05-26T11:25:48.101+02:00 [04788 info 'commonvpxLro' opID=77b2a429] [VpxLRO] -- BEGIN task-internal-17062 --  -- vmodl.query.PropertyCollector.retrieveContents -- e61b43b1-cbcb-e4f1-97a8-17714dc2d924(52aa5f3f-112a-e24d-c6ef-e34e6e57a6ec)

2014-05-26T11:25:48.135+02:00 [04788 info 'commonvpxLro' opID=77b2a429] [VpxLRO] -- FINISH task-internal-17062 --  -- vmodl.query.PropertyCollector.retrieveContents --

2014-05-26T11:25:48.333+02:00 [01284 info 'Default' opID=465be887] [IMC] Create sysprep file package. Params:

2014-05-26T11:25:48.333+02:00 [01284 info 'Default' opID=465be887] [IMC]    file       = C:\Users\****\AppData\Local\Temp\imcF8BB.tmp

2014-05-26T11:25:48.333+02:00 [01284 info 'Default' opID=465be887] [IMC]    binary dir = C:\Program Files\VMware\Infrastructure\VirtualCenter Server\imgcust

2014-05-26T11:25:48.333+02:00 [01284 info 'Default' opID=465be887] [IMC]    options    = /quiet /generalize /oobe /reboot

2014-05-26T11:25:48.333+02:00 [01284 info 'Default' opID=465be887] [IMC]    config     = C:\Users\****\AppData\Local\Temp\imc-2

2014-05-26T11:25:48.333+02:00 [01284 info 'Default' opID=465be887] [IMC]    sysprep    =

2014-05-26T11:25:48.333+02:00 [01284 info 'Default' opID=465be887] [IMC]    tools      =

2014-05-26T11:25:48.333+02:00 [01284 info 'Default' opID=465be887] [IMC]    native     =

2014-05-26T11:25:48.333+02:00 [01284 info 'Default' opID=465be887] [IMC]    nativeArgs =

2014-05-26T11:25:48.335+02:00 [01284 info 'Default' opID=465be887] [IMC] Successfully created file C:\Users\****\AppData\Local\Temp\imcFA90.tmp

2014-05-26T11:25:48.682+02:00 [01284 info 'Default' opID=465be887] [IMC] Successfully deleted file/directory C:\Users\****\AppData\Local\Temp\imcFA90.tmp

2014-05-26T11:25:48.699+02:00 [01284 info 'Default' opID=465be887] [VmCustomizer] Successfully deleted file/directory C:\Users\****\AppData\Local\Temp\imc-2

2014-05-26T11:25:48.704+02:00 [01284 info 'Default' opID=465be887] [VmCustomizer] hostVersion = 5.1.0, tools version = 9226

I tried to switch to trivia logs but it didn't give me much more informations.

I thought about some rights problem on the TEMP directory (which by the way, I don't know why is located in a user folder and not in Windows folder) but more permissions didn't help.

If someone has an idea about this, it would be great

Thank you !

[rds00]

Anyone ?

[rds00]

Just tried with a brand new template and new guest customization file with no success.. :smileyconfused:

[rds00]

Bump

[GrantOrchardVMw]

Doubt you'll get far in this forum sorry. Coming from the VPXD logs indicates that you're getting the issue from vCenter, rather than vCAC. It would be worth logging a GSS ticket to get to the bottom of it.

Are you able to provision that machine form vCenter with the customisation spec in question or does that fail too?

Grant

[rds00]

Thanks for your response. Yes I think I will open a GSS ticket about that.

And yes, it does work when I launch the provisioning myself (right-click, deploy VM from this template) with the customization spec. This is what I don't understand...

[GrantOrchardVMw]

It's not quite the same error message.... but is the Administrator password blank by any chance (within the customisation spec or as an override property in the blueprint)?

Grant

[rds00]

I tried with and without a password. Also tried to override it in the XML file with the same error every time.