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Edit Virtual Machine failing with "[Error code: 42000 ] - [Error Msg: Infrastructure service provider error]"

Hi Guys,

Strange issue with our prod vCAC instance.

When I try and edit a VM that I have provisioned to change memory/storage/cpu allocation it fails almost instantly with the following error:

Exception during request callback with id 61fac554-9172-4fe7-9000-0c5cb2f23e65 for item d8c9e7bb-75ef-4c57-808b-2bca6faa6818. Error Message: [Error code: 42000 ] - [Error Msg: Infrastructure service provider error]

I'm running vCAC 6.0.1 with vCenter 5.5.1b SSO.

Strange thing is I can't see anything in the logs for this.

Has anyone got any pointers?

Cheers

e.

16 Replies
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Enthusiast
Enthusiast

I have the same problem, no explanation...

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Contributor
Contributor

One client of mine that is running 6.0.1 is having the same issue.  I have a ticket open with VMware and it is now in the developers hands.  There is a lot of pressure on them to resolve as a lot of customers are experiencing this same issue.

I will update as soon as I get a resolution.

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Thanks for your responses on this.


I've got to say though. I'm really disappointed with the amount of bugs that we've seen in the 6.0 release. "It will be fixed in the next version" is wearing thin as an excuse here.

I will put in a support call today as well and see what happens.

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Turns out this is a new bug to do with the locale of the IAAS server. I had to change everything to English (United States).

Control Panel > Region and Language:

Format: English (United States)

Location: United States

Administrative > Language for non-Unicode programs: English (United States)

Apparently it will be fixed with the 6.1 release.

Hope that helps (if you haven't already got the same response from support)

Cheers.

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Enthusiast
Enthusiast

Hey eatVM,

thanks a lot - it works!!!!!

regards Tom

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Contributor
Contributor

I have to change the settings on all IaaS servers in a ditributed install? Model Manager Data/Web, Dem orchestrator, Dem Workers?

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Enthusiast
Enthusiast

I think the Model Manager Server should be enough.

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Immortal
Immortal

Model Manager Web is enough, since WAPI (the API which VCAC -VA accesses IaaS ) is the component affected by locale.

Check out this blogpost I wrote about this issue, as i've found a useful undocumented system-url along the way...

http://elasticskies.com/vcac-6-edit-vm-failing/

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Just wanted to report that the issue is still there in 6.0.1.2, I did not have it in 6.0.0.

Only changing the locale like eatVM said didn't help, I had to change the reg key (full path is HKEY_USERS->.DEFAULT->Control Panel->International) like oKushmaro posted above.

Thanks for providing a resolution!

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Enthusiast
Enthusiast

Not sure if this is implied or not but simply applying the required changes to the IaaS Server was not enough to remedy the issues we were having with the WAPI DateTime string conversion.

We discovered we also needed to change the Language Settings or Preferences at the web browser level on the "client" end by adding, or moving up in the order of preference, English (United States) [en-US] as well. It's believed this was required in order to synchronize calls being made to the WAPI Application. This additional workaround may not be required on all vCAC 6.X instances but this immediately resolved our VM Edit failures within the vCAC Portal. We're currently running vCAC 6.1 (Build 2041200). This was confirmed using both Chrome (v.33) and IE (v.11).

Hope this helps.

Ron

EDIT:

After having just opened an SR with GSS on this, we received confirmation that will be resolved in vRealize Automation Version 6.2.

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Enthusiast
Enthusiast

Hi,

I;m running vRA 6.2 and I've got this problem as well. Doesn't seem like they've fixed it. It's not good, as we can't be expected to have everything set to the US.

Has anyone else (on non-US settings) had this issue in 6.2?

Regards,

Rynardt Spies VCP | VCAP-DCA#50 | VCAP-DCD#129 www.virtualvcp.com
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Enthusiast
Enthusiast

Besten Dank für Ihre Nachricht.

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In der Zwischenzeit wünsche Ihnen eine gute Zeit und freue mich Ihnen nach meiner Abwesenheit wieder zur Verfügung zu stehen.

Thomas Willa

Microsoft System Engineer

IT Services & Operations

thomas.willa@inventx.ch<mailto:thomas.willa@inventx.ch>

T 081 287 1730 M 079 793 05 17

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Try and reproduce the error in firefox and chrome... It would only work in firefox for me.

It was down to the browser locale, client side.

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Enthusiast
Enthusiast

What is your browser locale set to? US?

Still fails for me in all browsers (IE, Chrome, Firefox).

My locale is UK, as it should be. My question is, has VMware fixed the issue in 6.2 like they said they would? Doesn't look like they have.

Rynardt Spies VCP | VCAP-DCA#50 | VCAP-DCD#129 www.virtualvcp.com
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Enthusiast
Enthusiast

I'm running vRA 6.2.1 and also experienced this issue. Confirmed resolved by the earlier suggestion to change from UK regional to:

Control Panel > Region and Language:

Format: English (United States)

Location: United States

Administrative > Language for non-Unicode programs: English (United States)

I didn't need to make any changes to the web browser (Chrome) being used on the workstation requesting the changes to the VM.

Blog: http://jonathanmedd.net | Twitter: @jonathanmedd
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Enthusiast
Enthusiast

same issue in the UK with 6.2.1

incredible

is this fixed in 6.2.2 or any other version? guess it saves me from having approvals for reconfiguration as nobody can allocate themselves more resources!

sigh!!

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