ppaquin
Contributor
Contributor

Deployment with subscription failed with timeout error

We have a blueprint to create VM on vSphere with a subscription to complete configuration on state "VMPSMasterWorkflow32.MachineProvisioned" phase PRE on vRA 7.6

We configured :

  • Timeout to 20160 minutes (14 days) on workflow subscription
  • Add this setting <add key="Extensibility.VMPSMasterWorkflow32.MachineProvisioned.PRE.Timeout" value="14.00:00:00.0" /> in C:\Program Files (x86)\VMware\vCAC\Server\ManagerService.exe.config on Manager Service Service

A user request this blueprint. 72 hours after, the deployment fail with error "The following component requests failed: VMWindowsServer. Component Request [b70ff5e8-7b09-4676-8d02-e2523698cb71] terminated due to timeout". The workflow are still in waiting of a user interaction.

What's wrong

Thanks

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2 Replies
Lalegre
Commander
Commander

Hey ppaquin​,

The next entry has an extra 0 at the end:

  • "Extensibility.VMPSMasterWorkflow32.MachineProvisioned.PRE.Timeout" value="14.00:00:00.0"

In the next page you will see the exact format: Configuring the Timeout Values for States and Events

  • e.g: <add key="Extensibility.VMPSMasterWorkflow32.Requested.PRE.Timeout" value="2.00:00:00"/>

Also after the change remember that you need to restart the Manager Service for the changes to be applied.

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ppaquin
Contributor
Contributor

Thanks Lalegre,

.0 is for milliseconds (in doc, you can read "Use the following as examples when adding keys to the appSetting section. The timeout value format is D.HH:mm:ss.ms. Day and milliseconds are optional. Hours, minutes, and seconds are required."

Also, I forgot to specify that receive error after 3 days.

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