Deployment with subscription failed with timeout error

[ppaquin]

We have a blueprint to create VM on vSphere with a subscription to complete configuration on state "VMPSMasterWorkflow32.MachineProvisioned" phase PRE on vRA 7.6

We configured :

• Timeout to 20160 minutes (14 days) on workflow subscription
• Add this setting <add key="Extensibility.VMPSMasterWorkflow32.MachineProvisioned.PRE.Timeout" value="14.00:00:00.0" /> in C:\Program Files (x86)\VMware\vCAC\Server\ManagerService.exe.config on Manager Service Service

A user request this blueprint. 72 hours after, the deployment fail with error "The following component requests failed: VMWindowsServer. Component Request [b70ff5e8-7b09-4676-8d02-e2523698cb71] terminated due to timeout". The workflow are still in waiting of a user interaction.

What's wrong

Thanks

[Lalegre]

Hey ppaquin​,

The next entry has an extra 0 at the end:

• "Extensibility.VMPSMasterWorkflow32.MachineProvisioned.PRE.Timeout" value="14.00:00:00.0"

In the next page you will see the exact format: Configuring the Timeout Values for States and Events

• e.g: <add key="Extensibility.VMPSMasterWorkflow32.Requested.PRE.Timeout" value="2.00:00:00"/>

Also after the change remember that you need to restart the Manager Service for the changes to be applied.

[ppaquin]

Thanks Lalegre,

.0 is for milliseconds (in doc, you can read "Use the following as examples when adding keys to the appSetting section. The timeout value format is D.HH:mm:ss.ms. Day and milliseconds are optional. Hours, minutes, and seconds are required."

Also, I forgot to specify that receive error after 3 days.