Hello and thanks in advance for your support.
I have a VSPP meter 2.3 server that is acting strangely. Here is the um.log. When I run the 'test' it says it is collecting, but we are not getting any reports to be generated. Also cannot see anything but the following selections at the top of the screen:
Manage, Licenses, Automatic Reporting, Monitor, Customers, Rules, [Report IS NOT VISIBLE], Support, Log Out
Thanks in advance
I guess I should have asked my questions. They are:
1. HOw can we tell if this is running correctly so as to distinguish it from network or other issues?
2. What would make the 'Reports' link not show up at all in the browser? I am using IE and it accepts this IP as a trusted site which was a problem for others but is trusted in our case.
3. I saw connection timeout in the log file....what does that really indicate?
Thank you again for your community support.
>What would make the 'Reports' link not show up at all in the browser?
Hi. I can answer this part for you right away. If there is nothing in the database to report on, the Reports tab doesn’t appear. Until recent versions, there is a defect where once data is collected, the tab doesn’t appear until you reload the page.
Lead Usage Meter developer
Thanks, Dave. Ok, I think that part is fixed by doing as you said a reload, as well as putting the server IP into the Trusted Sites under IE/internet options, as well as hitting 'compatibility view' which seemed to fix the formatting. So all of that is good now. If I could just get the thing to start collecting now....:)
Problem has spontaneously resolved, not sure why. Perhaps it has problems sometimes with the collector up front, but then traffic begins to flow smoother and the data captured. Just speculation. Thanks again everyone :smileycool: