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vreds17
Contributor
Contributor

automatic reports not sending

Hello all, seeing if somebody can help out with this. We have automatic reports configured to send out on selected days of the month, but they never do send out. So in the meantime we have to manually export the results until we get this worked out. On our side we have SMTP relay configured for the subnet Usage Meter is running on, but see this error when the report apparently attempts to run:

Error creating or sending the monthly usage report <compname>_UsageData_12_2012 DetailedUsageReport to <emailAddress>: javax.mail.MessagingException: Could not connect to SMTP host: <SMTP_IPAddress>, port: 25; nested exception is: java.net.ConnectException: Connection timed out

Any assistance is much appreciated. Also, we are currently running 3.0.2. Thanks     

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vreds17
Contributor
Contributor

It looks like we have a vlan connectivity issue on one of our switches that is causing this problem. Specifically with the vlan that Usage Meter is running on. Looks like we will have to change the IP address of the vNic and get it running off a different subnet. Thanks anyhow!

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