Usage fallen dramatically


We use vCloud Usage Meter to generate monthly reports for VSPP purposes, and this month the figure has dropped dramatically (ie from 1.3 million to 200k).

We were running 3.0.2 but I have upgraded today to 3.3 to see if it fixed the issue - unfortunately it has not.

We have 2x vCenters running 5.5.0 build-1378903 and 2x running 5.5.0 build-1750787.

I have noticed that if I try and export a detailed billing report for last month it stops on the 5th May at 08:20 and the last line of the exported file just says:

#Message Authentication Code: e48330afd18dab9ebb5aba15356c9b59f4010bcd85585d19da557038d96d6699

I'm guessing this is the sign of a problem but just wondered if this was a known problem before I logged a support call please?

I noticed that the release notes for 3.3 don't list vCenter 5.5 update 1a although saying that the first 5.5 u1a upgrade was done on the 13th May.

Thanks in advance

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VMware Employee
VMware Employee

Please file a support request so we can assist.  Thanks.

VMware - How to File a Support Request Online | United States

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