denovojeff
Contributor
Contributor

UM 2.3 - Adding Rule Error

Just set up UM 2.3 and got it connected to vCenter fine.  However, when I try and create rules for customer VMs, I get the error:

"The server cannot be contacted at this time"

There is a hardware firewall between UM and vCenter.  I opened ports 80 and 443 so that UM could talk to vCenter.  I'm thinking there are other ports required.  Does anyone have a list of firewall ports that UM 2.3 needs open?

Thanks!

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dbriccetti
Hot Shot
Hot Shot

Hi. Thanks for letting us know about the problem. Using Firefox + Firebug, or Chrome, we can diagnose this with you. Would you be willing to have a remote session (Skype, WebEx) with us? If so, please email me: dbriccetti@vmware.com.

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denovojeff
Contributor
Contributor

I think I found the issue.

Apprently you can't create rules until after a collection cycle has run.  I waited a couple hours and retried, worked fine.

Thanks!

Jeff

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dbriccetti
Hot Shot
Hot Shot

Jeff,

Normally you would expect to see this message:

Cannot create rules until after the first collection

So the connect to server error may still be unexplained. But I’m glad things are working for you.

Dave

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