BillStirling
Enthusiast
Enthusiast

Service Provider info is blank

We have deployed Usage Meter 2.3.2 - Build 692054.

When I log in to the web interface as the Service Provider and go to the Manage screen I can update all information EXCEPT the Service Provider information.  I can enter the information and click on the "Save" button and it says in the top left "Service provider settings saved", however if I refresh the screen, or log out and log back in again the Service Provider fields are blank again.

Bill

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dbriccetti
Hot Shot
Hot Shot

Hi. Sorry to hear this. Perhaps there are clues in the /var/log/usgmtr/um.log?

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BillStirling
Enthusiast
Enthusiast

At the time of a change there are only two entries in the um.log file:

2012-07-26 08:09:06,429  INFO ["http-bio-8443"-exec-9] usgmtr.RunState$: Changing state to ServiceProvider
2012-07-26 08:10:49,733  INFO ["http-bio-8443"-exec-13] usgmtr.RunState$: Changing state to Unspecified
2012-07-26 08:22:35,035  INFO ["http-bio-8443"-exec-6] usgmtr.RunState$: Changing state to ServiceProvider
2012-07-26 08:27:17,066  INFO ["http-bio-8443"-exec-9] usgmtr.RunState$: Changing state to Unspecified
2012-07-26 08:29:13,234  INFO ["http-bio-8443"-exec-11] usgmtr.RunState$: Changing state to ServiceProvider

Above was a test this morning (unfortunately I did not exactly time every action:

08:09  Set the Service provider and clicked on save.

08:10  Clicked on license tab and then back to manage and info was blank exited web console

08:22  Loaded Web console and set Service provider and clicked on save - stayed at that screen for 2 or 3 mins

08:24  Exited Web Console

08:27  Started web Console - info blank

08:29 existed Web Console.

Cannot guaranteee that the action times exactly match with the log file times.

Bill

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BillStirling
Enthusiast
Enthusiast

Hi Just an update,

Looks like this might be a cosmetic thing.

Although the Service Provider Information is blank on the Management screen - the information does appear on the Automated Reports

Bill

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