Outgoing Email Server settings - Host field not saved

[Damester]

Hi.

I have just installed a fresh copy of vCloud UM 3.2 and when configuring the Outgoing Email server field the setting is not retained.

I input the mail server host name into the host field, none for authentication and input the from and to email addresses.

I click save, tried clicking save 2-3 times but if I log out and back in again the Host field is empty.

Has anyone else experienced this problem or is it possible to fill the field in by editing a file maybe?

Thanks

Damian

[dbriccetti]

Sorry about that. That’s odd. OS and browser version, please? And does it work with either Chrome or Firefox?

[Damester]

Good idea, will try another browser.

Currently using Win 2008 R2 with IE8

I also just found an IP conflict with that application.

[Damester]

No, no luck.

I changed the IP of another server that had the same IP address, restarted the UM application and tried to input the mail server again.

If I just refresh the page and look on the email tab it has nothing in the field, even though it confirms " Email alerts settings saved"

Think I will have to re-install it

[Damester]

Still failing after re-install..

Just re-installed the application again from the OVA file and I'm still having the same problem.

Tried to configure from Win 2003 server and Firefox but still not working.

[Damester]

Does anyone know if I can edit the actual config file from the CLI?

[AstraMonti]

Did you figure how to fix this? I am experiencing the same issue on two different 3.2 deployments.         

[dbriccetti]

Yes. From the Linux shell:

sql   (this is an alias that starts the database client)

update "EmailServer" set server = 'your-server-hostname-or-ip';

ctrl + d   (to exit the client)

[Damester · Accepted solution]

Hi dbricceti,

My VMware is down currently so I hope this email will reach you instead,

There are two save buttons, I never noticed the one directly under the server host field, port and credential information.

I kept clicking on the one at the bottom of the page.

I completely missed the one in the middle of the page, could not see the wood through the trees.

Hope this resolves it for you.

kind regards

Damian Warburton

[RAF777]

Thanks for sharing, it worked for me - "hidden" button completely missed it....