I get the above message when trying to send my test message. This did (and does) work with the old setup. Why would this have stopped working with the exact same settings? Is there something I need to change on the Usage Meter?
Message was edited by: dbriccetti
The problem here was that user and password should not be specified for this SMTP server.
I should specify that the old settings were 2.2 and I now having mail issues with 2.3
Hi. It might be useful to use an IP address for the SMTP host, to rule out a DNS issue.
That does help me fix it... sort of. It gives me a band aid where I can use and open relay, but I would prefer to use my actual mail server (Office 365, don't judge). It works on the old 2.2 version, but not on 2.3. They use the same DNS and everything. My assumption is that it's something in the new machine setup, but I dony know why
What happens when you give the IP address of your “actual mail server”?
I get the same message
Sent from my iPhone
Could you please send me (or GSS) your log file (the whole thing, or everything around the time of the error)? Thanks.
How do I pull those logs from the vapp
Sent from my iPhone
Easiest is from the webapp, on the Support page.
By the way, I forced it to fail right before i made the log, so it should have the info right at the end
I don’t see in that log where you are failing to connect to a mail server that you identified by IP address. If it’s there, can you give me a line number, otherwise send a log that shows the results of that? Thanks.
I didnt catch it before, but using the IP address gets this error:
No authentication mechansims supported by both server and client
But it still works in 2.2. Is there a difference in the accepted authentication methods? Is there something I might need to turn on?
Well that’s a good clue to what might be going on. Are there any more details or context in the log? The stack traces might help us. Thanks for your help in solving this.
I did find this article:
Is it possible that 2.3 is trying to use different ports than 2.2?
It is in your log, on line 5511. Thanks.
Are you sure you entered the username and password in exactly the same form with 2.2 and 2.3? Do you need any DOMAIN\username or such, as this suggests: http://stackoverflow.com/questions/1219404/exchange-server-will-not-accept-username-password-provide...
Are you equipped to sniff the port 25 TCP packets to your mail server from the 2.2 and 2.3 Usage Meters and compare them? That might get to the bottom of the problem.
Does your mail server have logs that would give more clues about the authentication problem?
I am using the same credentials on both. Sadly, its an Office 365 so my logging options are limited. Any other ideas? Is this a different version of the Java mail client in 2.3 than 2.2?
I can't see that we’ve made any changes that could be a factor, Kevin.
Do you have to tell your mail server to allow connections from the new Usage Meter (by IP address)? Perhaps something in the mail server configuration is allowing the old but not the new.
You could install tcpdump or something on both usage meters to capture the working and failing mail traffic.
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