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vMarkusK1985
Expert
Expert

Collection of vCAC 6 and vROM 6 not possible

Hi,

The vCenter connection works. But the vROM is not identified.

No vCAC Objects are collected.

Has anyone a working environment like this?

https://mycloudrevolution.com | https://twitter.com/vMarkus_K | https://github.com/vMarkusK
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11 Replies
dmuligan
Enthusiast
Enthusiast

Hi,

I´m facing the same issue.I see all the vCenter VM´s but I do not have a clue where I can see anything from vCAC.

Did you solve that ?

I just update to 3.3.2 but still same issue.

Thanks

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dmuligan
Enthusiast
Enthusiast

I have generated a support bundle and I can see the following error:

2015-04-07 07:05:15,612 ERROR [ForkJoinPool-3-worker-1] vcac.VcacCaller: Unexpected response from vCAC server: <html><head><title>VMware vFabric tc Runtime 2.9.4.RELEASE/7.0.47.A.RELEASE - Error report</title><style><!--H1 {font-family:Tahoma,Arial,sans-serif;color:white;background-color:#525D76;font-size:22px;} H2 {font-family:Tahoma,Arial,sans-serif;color:white;background-color:#525D76;font-size:16px;} H3 {font-family:Tahoma,Arial,sans-serif;color:white;background-color:#525D76;font-size:14px;} BODY {font-family:Tahoma,Arial,sans-serif;color:black;background-color:white;} B {font-family:Tahoma,Arial,sans-serif;color:white;background-color:#525D76;} P {font-family:Tahoma,Arial,sans-serif;background:white;color:black;font-size:12px;}A {color : black;}A.name {color : black;}HR {color : #525D76;}--></style> </head><body><h1>HTTP Status 404 - /repository/Data/ManagementModelEntities.svc/VirtualMachines()/$count</h1><HR size="1" noshade="noshade"><p><b>type</b> Status report</p><p><b>message</b> <u>/repository/Data/ManagementModelEntities.svc/VirtualMachines()/$count</u></p><p><b>description</b> <u>The requested resource is not available.</u></p><HR size="1" noshade="noshade"><h3>VMware vFabric tc Runtime 2.9.4.RELEASE/7.0.47.A.RELEASE</h3></body></html>

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vMarkusK1985
Expert
Expert

Hello,

today I have migrated to v3.4 and vCAC works now.

But vROPs has still an isseue:


Unable to collect License edition. Error: Error in getting VRops <IP> Edition



the vROPs Server is identified via vCenter and I only added the Credential (Log says "Credential Valid").

Any ideas?

Kind Regards,

Markus

https://mycloudrevolution.com | https://twitter.com/vMarkus_K | https://github.com/vMarkusK
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dbriccetti
Hot Shot
Hot Shot

Hi. I’m sorry to hear this isn’t working. What’s the exact vRealize Operations version, please?

Dave Briccetti

Lead developer, vCloud Usage Meter

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vMarkusK1985
Expert
Expert

Hi,

we are using vROPs 6.0.2.


Our License is not set via vCenter. Its intalled directly via vROPs GUI.


Kind Regards,

Markus

https://mycloudrevolution.com | https://twitter.com/vMarkus_K | https://github.com/vMarkusK
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dbriccetti
Hot Shot
Hot Shot

We’re investigating. Thanks.

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vMarkusK1985
Expert
Expert

OK, Thanks.

https://mycloudrevolution.com | https://twitter.com/vMarkus_K | https://github.com/vMarkusK
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vMarkusK1985
Expert
Expert

Hello @dbriccetti,

was it possible to reproduce the issue?

https://mycloudrevolution.com | https://twitter.com/vMarkus_K | https://github.com/vMarkusK
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dbriccetti
Hot Shot
Hot Shot

GSS and we developers are working it with another service provider (or is it you?). You might want to create a support case with GSS. It might speed things up. You can reference SR 15723426108.

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vMarkusK1985
Expert
Expert

OK, Thanks.

No It's not me...

But I have created another SR for the problem with the reference to the existing case.

https://mycloudrevolution.com | https://twitter.com/vMarkus_K | https://github.com/vMarkusK
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dbriccetti
Hot Shot
Hot Shot

We are able to reproduce this, and are working on a solution. Thanks, all, for the details of the problem.

Dave Briccetti

Lead developer, vCloud Usage Meter

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