new problem during installation "maximum number of characters permitted"

[DarrenMacK]

Doing an eval of vShield (and eventually Edge) and am having some problems.  On Friday this board helped me figure out that I was attempting to install it in the wrong spot.  Now I got Manager installed and m able to add the App to a host.  But when I try to install the Endpoint, I get the error:

'UserVars.vshieldVsmConnection-Info' is invalid or exceeds the maximum number of characters permitted.

To what is this referring?  It is referring to Connection-Info, but in what?  Nothing has a name out of the ordinary, and in fact, the longest named connection variable (that I can find) is the default "VM network" on one of the interfaces.

[Veronica2011101]

I am having the same exact error message and can't figure out how to resolve it to install vShield Endpoint. At the end of the installation, I get the following error:

vshield endpoint installation encountered error while installing vib

[jstick1122]

What are the ESX/ESXi and VC versions?

[DarrenMacK]

ESXi 4.1, VC 5.0, VS 5.0.

[Veronica2011101]

ESX 4.1, VC 4.1, and VS 4.1 here

[jstick1122]

I tested this in my Lab which has 4.1 U1 installed and I hit the same problem. After installing patch 3 everything installed as expected.

In the quick start guide it explains that ESX/ESXi have to be at patch 03 for vShield endpoint 5.0 to install.

https://www.vmware.com/pdf/vshield_50_quickstart.pdf    page 13

If you look in the esxupdate.log in ESX you should see the error below:

[2011-09-20 15:46:51]   DEBUG:       scan: # of elems in requiredby = 718
[2011-09-20 15:46:51]   ERROR:  esxupdate: An esxupdate error exception was caught:
Traceback (most recent call last):
  File "/usr/sbin/esxupdate", line 257, in ?
    cmd.Run()
  File "/usr/lib/vmware/python2.4/site-packages/vmware/esx45update/cmdline.py", line 245, in Run
    noconflicts=noconflicts, installdeps=False)
  File "/usr/lib/vmware/python2.4/site-packages/vmware/esx45update/Transaction.py", line 721, in run
    deps = self.solve(**solverkwargs)
  File "/usr/lib/vmware/python2.4/site-packages/vmware/esx45update/Transaction.py", line 486, in solve
    deps = solver.Resolve()
  File "/usr/lib/vmware/python2.4/site-packages/vmware/esx45update/depsolver.py", line 532, in Resolve
    raise errors.DependencyError(problems)
DependencyError: No VIB provides 'vmkvsepapi_2.0.0.0' (required by cross_epsec-mux_5.0.0-447150)
No VIB provides 'vmkuservsepapi_2.0.0.0' (required by cross_epsec-mux_5.0.0-447150)
[2011-09-20 15:47:43]   DEBUG:       lock: Lock file /var/run/esxupdate.pid created with PID 10114
[2011-09-20 15:47:44]    INFO:        cos: vsish command /usr/sbin/vsish cannot be found

[Veronica2011101]

Thank you so much for the assistance. I updated to Patch 3 last night and was able to successfully install vShield Endpoint this morning. THANK YOU!

[DJCHOTUS]

I have this with ESX 5 too!

ESX5, VC 5 and Shield 5

EDIT

'UserVars.VshieldVsmConnectionInfo' is invalid or exceeds the maximum number of characters permitted.

I've already installed the 2 updates that apparently fix this issue.

[DJCHOTUS]

See pic below for versions 

[Mouhamad]

Hello DJCHOTUS,

What did you exactly update? the host that is running the appliance?

I have it runing on 5.1 host and still getting the same error.

Regards,

[zlyles]

Mouhamad

If you are running ESXi 5.1, you need to download "vCloud Networking and Security 5.1".  5.0 will only work with 4.1 and 5.0 realeases of vCenter & ESXi.

[iamxCPx]

zlyles answered the question.

I had the same issue and follow zlyles instruction to get what I need.

Unfortunately I clicked on the VMware link for vShield under all download and that wasn't the correct link.

I had to go to Essential Plus link and found "vCloud Networking and Security 5.1".

I'm not sure why VMware didn't put it under vShield product. They might have a reason for it but it's confusing for sure.

[RedDawg_1100]

Same for me... zlyles nailed it.  Seems confusing the way the downloads are broken out.  Once I got the correct product, all is good.