Error to upgrade vshield manager from 5.0.2.791471 to 5.1.0.807847

[termita_kaesar]

Hello,

I try upgrade the vshield manager at v5.1.0 from 5.0.2, but i get thies error:

Status: Falied

Mesage: Could not untar /commom/em/downloads/image/image-vsm-vsm.5.1.0.807847.img.dist

I try reboot the system, empty logs, ... But the error is the same.

When I upload again de upgrade tar.gz,, I get an error becouse, don´t have enaught space.

Any suggestion?

Thanks

[karthickvm]

Hi Termita,

I believe you are not able to upgrade because the  vShield manager file system is full.

As s a precaution take a snapshot of the vShield manaher and follow below steps.

To check , login to vShield manager console Directly

1. Login as admin
   
2. Type password
   
3. Type Enable
   
4. Enter root password
   
5. Type "show filesystems"
   

manager# show filesystems

Filesystem            Size     Used     Avail  Use%   Mounted on

/dev/sda2             5.7G   991M    4.4G   19%    /

shm                        3.9G    0           3.9G    0%     /dev/shm

/dev/sda6              44G    979M    41G   3%      /common

Check the free space available on the root directory, if it is full it will fail, you may have to purge the logs to get the free space.

Type below commands.

manager# purge  log  manager

manager# purge  log  system

Check if you get any free space.

Filesystem            Size  Used        Avail Use%   Mounted on

/dev/sda2             5.7G  985M     4.4G  18%    /

shm                        3.9G  0             3.9G   0%     /dev/shm

/dev/sda6              44G  979M      41G   3%     /common

In my example , I got around 6 MB free (Since it is fresh deployment)

Let me know how it goes, Happy virtualizing.

[termita_kaesar]

Hi karthickvm,

thanks, this is a very good response.

I yet try remove the logs with the same commands that you say.

In my case, have:

manager> show filesystem
Filesystem            Size  Used Avail Use% Mounted on
/dev/sda3             1.5G  834M  579M  60% /
shm                  1012M     0 1012M   0% /dev/shm
/dev/sda6             3.5G  2.3G 1011M  70% /common

But with the same problem.

Now, I access to file system with a live cd and remove the dowload data.

then I get:

manager> show filesystem
Filesystem            Size  Used Avail Use% Mounted on
/dev/sda3             1.5G  834M  579M  60% /
shm                  1012M     0 1012M   0% /dev/shm
/dev/sda6             3.5G  1.8G  1.6G  54% /common

And upload newly the upgrade file, and monotoring the FS.

The problem is that file to upgrade, can no up becouse, don´t have space.

I need more free space, the file upgrade have 1.2Gb

With a live cd, i see that in /dev/sda6, the mysql data have 800Mb in ibdata1 file.

I think in 3 solutions:

- purge ibdata1 file of mysql

- Make a nuew disk for folder /em/dowloads in sda6

- make a sda6 more bigger

More forms to resolve this issue?

[karthickvm]

Hi Termita,

In this scenario, take a Snapshot and a complete backup if possible.

The following resolution steps are not supported and basically manually editing the vShield manager VM is not supported.

1. purge ibdata1 file of mysql

Answer :If you can do it  then purge the data of mysql and try upgrade.

1. Make a new  disk for folder /em/dowloads in sda6.
   

Answer: If you increase the space , it will definitely will download the file , but when the upgrade it have to write to root directory so it may fail

1. Make a sda6 more bigger
   

Answer: This may solve the problem, but not sure.

If you have Vmware support entitlement , please raise Support Request .

[termita_kaesar]

Hi karthickvm,

I can update de version, with option 2. But the system in your configuration is reset.

Only Network is configured, but don´t have VC, and i suposse than the policy and edge not is configured.

Is it logical to happen?

I have two VM:

- The original in v5.0.2 than work fine

- The upgrade in v5.1.0, but without connection to VC

We have a bakup of v5.0.2, Can I restore this backup in v5.1.0?

Only I hope than the FW App's and EDGE, don´t lose your policy.

Perhaps is better, for all problems, create a new VM in v5.1.0 with OVA

Can you help me? I have fear if my data center loses connectivity.

[karthickvm]

Yes you can go with fresh deployment of vShield manager and then import the rules.

[termita_kaesar]

hi,

I deployed a new OVA, but when I try restore a backup, I see than the system don't leave me to select a one restore.

I don't see the form, to upgrade my configuration of FW App and Edge.

[vKiodo]

I'm having the same issues upgrading from 5.0.2 to 5.1.

As soon as I upload the tar.gz I get the message:

"Error processing offline update file VMware-vShield-Manager-upgrade-bundle-5.1.0-807847.tar.gz"

What is the correct procedure of removing a vShield 5.0.2 and readd a new vShield 5.1?

BTW It is crazy that they created a VM for vShield with such little disk space in the era of "Thin Provision everywhere"....