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Hedix
Contributor
Contributor

Error after deploying vShield Data Security

After i installed vShield Data Security still have the status "Not installed" in vshield manager, i can see that the VM is up but i don't know why vshield manager don't see it when i tried to install it again i have the following error:

vShield Data Security installation encountered error while installing service VM:Internal server error: Host is not prepared

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Sreec
VMware Employee
VMware Employee

Hi,

    You can install vShield Data Security only after installing vShield Endpoint.Is endpoint installation done properly in this set-up?  If not,then we need to do a manual clean up and install both the solution one by one.

Cheers,
Sree | VCIX-5X| VCAP-5X| VExpert 6x|Cisco Certified Specialist
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Hedix
Contributor
Contributor

Hi,

I already installed vShield Endpoint and i do think that the installation is done properly but i want to do a clean up so how do i proceed??

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Sreec
VMware Employee
VMware Employee

Hi,

     Always try to start with Uninstall option(clicking the “Uninstall” button).Irrespective of the results please do follow below steps.

1)Remove the vmservice-vswitch that was created during the install (assuming there is no other device that uses this vswitch). This is a service vSwitch with no physical adapters that was created during the install. This will have 2 port groups, one called vmservice-vmknic-pg and the other vmservice-vsheild-pg.


2)Remove the 169.x.x.x address given to the Net.DVFilterBindIpAddress property for the host.  Select the ESX host on the left hand side tree, on the right hand pane select the Configuration tab and click on Advanced Settings under Software. In the Advaced Settings page look for the Net section and select it. Scroll all the way down and then make your way up until you find Net.DVFilterBindIpAddress = 169.254.1.1. Remove the 169.254.1.1 and click OK


3)Either reboot the VCNS appliance or

           Go into the vShield Manager console/SSH and restart the web-manager component:

            Manager#no web-manager
             Manager#web-manager

Cheers,
Sree | VCIX-5X| VCAP-5X| VExpert 6x|Cisco Certified Specialist
Please KUDO helpful posts and mark the thread as solved if answered