Deep Security DSVA Registration/Activation issue

[athlon_crazy]

I have one environment (vSphere 5  + vShield Endpoint + Deep Security 8). Cut long story short, at this  moment the party who implement Deep Security(Trend Micro Vendor) for my customer having some  difficulty while registring DSVA to vShield Manager. The only  error they provided to me:

HTTP Response Code: 400 - [VSMError code: 617, description: Some error has occurred.]
Feb 16, 2012 2:57:06 PM com.thirdbrigade.manager.webclient.screens.ApplianceWizardBean$ActivateApplianceThread registerToVSM

Feb 16, 2012 3:19:13 PM com.thirdbrigade.manager.webclient.screens.ApplianceWizardBean$ActivateApplianceThread registerToVSM
WARNING: vSM registeration - Error returned by vSM. Reponse Code:400
com.thirdbrigade.manager.core.virtualization.vmware.exceptions.VSMErrorResponseException: HTTP Response Code: 400 - [VSMError code: 617, description: Some error has occurred.]
Feb 16, 2012 3:19:13 PM com.thirdbrigade.manager.webclient.screens.ApplianceWizardBean$ActivateApplianceThread registerToVSM
WARNING: Error description from vSM:Some error has occurred.

HTTP  400 error normally referring to a bad request which cannot be  understood by the server but seriously, we have no idea what the actual  cause of this. So, I really appreciate if any of you could shed some light on  where to look for so that I can avoid to uninstall vSM, module and etc as requested by.

p/s: Trend Micro guy told me that they never faced this problem before..

[JonathanG]

Athlon_crazy,

This is a VMware vshield forum

Please post questions on TrendMicro products to the TM esupport website or open a ticket with Trend

[athlon_crazy]

Nevermind, the problem has been solved now.

Actually, despite we uninstalled and reinstalled everything (vSM, module & etc) the problem was persistent. But then we noticed something on dvfilter IP. Change it to the correct one and everything can be registered and activated scucessfully.

Thanks

[athlon_crazy]

dvfilter IP issue