Raudi
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Expert

vmware-sps service failed to start since update to 7.0.0b

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Hello,

my last successful appliance backup was at the 22.06.2020, after updating from 7.0.0a to 7.0.0b no backup was started because the vmware-sps isn't running.

Even when i reboot the VCSA the service don't came up. In the sps.log i found this errors:

ERROR opId=W2 com.vmware.vim.storage.common.VmodlErrorStrings - ProviderLoader initialization is ongoing.

ERROR opId=W2 com.vmware.vim.sms.StorageManagerImpl - [queryProvider] Failed with exception.

ERROR opId=sps-Main-978725-506 com.vmware.vim.storage.common.kv.KvDefaultValueMarshaller - Unable to unmarshal stream to object.

ERROR opId=sps-Main-978725-506 com.vmware.vim.storage.common.kv.LocalKvReaderWriter - Failed to get values for the key prefix '' from the provider '[Name:providerInfoKvProvider Optimistic locking:]'.

ERROR opId=sps-Main-978725-506 com.vmware.vim.sms.StorageManagerImpl - Exception while loading providers!

This is going into the direction, but i can't access the sps web page, because the service isn't running: https://kb.vmware.com/s/article/78900?lang=en_US 

Has anyone a hint for resolving that issue?

Stefan

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Raudi
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Expert

I have worked around the issue...

First i restored a new 7.0.0a VCSA from the latest backup. Then i checked the VASA configuration. I removed the NetApp VASA configuration, perhaps this caused the issue...

Then i installed the Update to 7.0.0b again and this time i had no issues, even after a reboot the service is still running.

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Raudi
Expert
Expert

I have worked around the issue...

First i restored a new 7.0.0a VCSA from the latest backup. Then i checked the VASA configuration. I removed the NetApp VASA configuration, perhaps this caused the issue...

Then i installed the Update to 7.0.0b again and this time i had no issues, even after a reboot the service is still running.

View solution in original post

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