vCenter server suddenly stops working

[RazvanVladVCP]

Hi all,

Every once in a while (about 2 times a week) vCenter service stops with the following error in event viewer:

Faulting application name: vpxd.exe, version: 5.0.0.29542, time stamp: 0x4f3e030b
Faulting module name: KERNELBASE.dll, version: 6.1.7601.17651, time stamp: 0x4e21213c
Exception code: 0xe06d7363
Fault offset: 0x000000000000cacd
Faulting process id: 0x2508
Faulting application start time: 0x01cd5f03f44df961
Faulting application path: C:\Program Files\VMware\Infrastructure\VirtualCenter Server\vpxd.exe
Faulting module path: C:\Windows\system32\KERNELBASE.dll
Report Id: 1795e64c-cc17-11e1-902b-0050568400f6

My DB is Oracle and everything looks good on DB (at least that's what my DBA says).

When it happens, I just start the service and everything works well again.

The vCenter machine has 8GB RAM and 4vCPUs and is a Windows 2008 R2.

Thank for any information,

Razvan Stoica

[iw123]

Do you have an antivirus client on your VC? I've seen a similar issue recently which was caused by the av client

[RazvanVladVCP]

No. No Antivirus software is installed.

Thank you,

Razvan

[vmroyale]

Check your vpxd log and see if it has additional information. See http://kb.vmware.com/kb/1021804 for more info on log locations.

Is vCenter running on physical or virtual - is it a supported configuration?

How about the database - is it supported, virtual, physical?

Is the network connectivity solid between the vCenter Server and the db?

[RazvanVladVCP]

Hi,

Before the crash it says:

2012-07-12T14:44:02.618+03:00 [04648 error 'Default' opID=6A182C88-000058A6] Alert:false@ d:/build/ob/bora-623373/bora/vpx/vpxd/drm/vpxdDrmSupport.cpp:284
--> Backtrace:
--> backtrace[00] rip 000000018013deba (no symbol)
--> backtrace[01] rip 0000000180101518 (no symbol)
--> backtrace[02] rip 0000000180101a5e (no symbol)

After that nothing relevant.

Both DB and vCenter Server are virtual machines and working in a supported configuration.

The connectivity between them is 1000gbps.

Thank you,

Razvan

[illvilja]

Hi!

You can try to add

<orm>

<verifyLinksOnLoad>false</verifyLinksOnLoad>

</orm>

<vmomi>

<panicOnLinkErrors>false</panicOnLinkErrors>

</vmomi>

To your vpxd.cfg (Located in C:\ProgramData\VMware\VMware VirtualCenter) and restart the service.

Make sure to include it between <vpxd> </vpxd>

However, I would contact support about this issue and see if they have a permanent fix for it.

--- Martin

[RazvanVladVCP]

Hi,

Thank you for the answer. I've just add the modifications you pointed and now I'm waiting to see if there is still a problem.

Best regards,

Razvan Stoica

[RazvanVladVCP]

There was no change after the modifications. I opened a support case with vmware and they suggested to do the following:

select USERNAME, PROFILE from dba_users where USERNAME='VCLOUDUSER'; -- replace with vc user

then

SQL> select * from dba_profiles where PROFILE ='DEFAULT' and RESOURCE_NAME='IDLE_TIME'

2 /

Our DBA just removed all the limitation for the vCenter user and since then no crash.

Thank you for you response,

Razvan

[jithinraj]

Hi Razvan,

Did you find the solution for the issue? I faced the same issue and I'm having the same setup as you VC on win2k8 r2 with Oracle DB?

But i have installed Antivirus in Windows.

any pointer?

Thanks

Jithin

[RazvanVladVCP]

Hi Jithin

After our DBA removed any limitations of the db user there was no problem. I have written that on communities.

Razvan

Sent from Yahoo! Mail on Android

[jithinraj]

Hi Razvan,

Thanks very much for the information. Let me check with my DBA.

Regards

Jithin

[habeebth7]

Hi,

We have encountered the same problem with SQL as the database. Would the above solution(removing limitation on DB) will work here as well??

Thanks in advance..

[OlafC]

Make a backup of the SQL Logs, that will disrupt the loop of starting the service.

The problem is actually a full logfile.