G0nz0UK
Enthusiast
Enthusiast

vCenter appliance fails to backup to smb (it was working a few versions back we think)

Hello,

We noticed our vCenter backups have been failing with - BackupManager encountered an exception

Our appliance is on:

Product:
VMware vCenter Server

Version:
7.0.3.00800

Build number:
20150588

I've check some forums that suggest it might be a recent vVcenter upgrade that can cause it, we did it via the GUI last time, but maybe using the iso/cli might be better? 

Link 

It all seems to be 7.0.1 instead of 7.0.3.  I see there is a newer vCenter version out 1 above ours, maybe we should try the upgrade?

cat /etc/vmware/.buildInfo

CHANGE:8685130

BRANCH:vc-7.0.1mp1

UID:201

VMTREE:/build/mts/release/bora-17491101/bora

VMBLD:release

BUILDTAG:gobuild

BUILDNUMBER:17491101

CLOUDVMBASE_OVF:vmbase-6.5.0.0-17138842_OVF10.ovf

CLOUDVM_VERSION:7.0.1.00300

CLOUDVM_NAME:VMware-vCenter-Server-Appliance

RELEASE_DATE:February 2, 2021

SUMMARY:Patch for VMware vCenter Server 7.0

NAME:VC-7.0U1d

rvc:rvc_1.6.0-16376082_x86_64.rpm

wcp:VMware-wcp-0.0.6-17201796.x86_64.rpm

rd_sca:vmware-sca-6.8.0.1377-16989806.noarch.rpm

rd-platform-services:vmware-afd-7.0.1.9466-17260200.x86_64.rpm

rd-platform-services:vmware-certificate-client-7.0.1.9466-17260200.x86_64.rpm

rd-platform-services:vmware-certificate-server-7.0.1.9466-17260200.x86_64.rpm

rd-platform-services:vmware-directory-7.0.1.9466-17260200.x86_64.rpm

rd-platform-services:vmware-directory-client-7.0.1.9466-17260200.x86_64.rpm

rd-platform-services:vmware-ic-deploy-7.0.1.9466-17260200.x86_64.rpm

rd-platform-services:vmware-identity-sts-7.0.1.9466-dev.noarch.rpm

rd-platform-services:vmware-lwis-6.2.0-17094779.x86_64.rpm

rd-platform-services:vmware-psc-health-7.0.1.9466-17260200.x86_64.rpm

vsphere_h5client:vsphere-ui-7.0.1.00200-17228094.noarch.rpm

photon3-hdcs:VMware-hadcs-ovf-0.0.1-17104190.x86_64.rpm

licenseservice:VMware-cis-license-7.0.1-17092302.x86_64.rpm

phservices:VMware-analytics-7.0.1-17092303.x86_64.rpm

cayman_stateless_photon:VMware-wcpovf-3.0.132-17449972.x86_64.rpm

vpostgres:VMware-Postgres-11.8.0-16519916.x86_64.rpm

vpostgres:VMware-Postgres-cis-visl-scripts-11.8.0-16519916.x86_64.rpm

vpostgres:VMware-Postgres-client-jdbc-11.8.0-16519916.noarch.rpm

vpostgres:VMware-Postgres-contrib-11.8.0-16519916.x86_64.rpm

vpostgres:VMware-Postgres-extras-11.8.0-16519916.x86_64.rpm

vpostgres:VMware-Postgres-libs-11.8.0-16519916.x86_64.rpm

vpostgres:VMware-Postgres-odbc-11.8.0-16519916.x86_64.rpm

vpostgres:VMware-Postgres-osslibs-11.8.0-16519916.x86_64.rpm

vpostgres:VMware-Postgres-osslibs-server-11.8.0-16519916.x86_64.rpm

vpostgres:VMware-Postgres-pg_archiver-11.8.0-16519916.x86_64.rpm

vpostgres:VMware-Postgres-pg_rewind-11.8.0-16519916.x86_64.rpm

vpostgres:VMware-Postgres-pg_top-11.8.0-16519916.x86_64.rpm

vpostgres:VMware-Postgres-server-11.8.0-16519916.x86_64.rpm

vpostgres:VMware-Postgres-upgrade-10-11.8.0-16519916.x86_64.rpm

vpostgres:VMware-Postgres-upgrade-94-11.8.0-16519916.x86_64.rpm

vpostgres:VMware-Postgres-upgrade-95-11.8.0-16519916.x86_64.rpm

vpostgres:VMware-Postgres-upgrade-96-11.8.0-16519916.x86_64.rpm

vmcam:vmware-cam-7.0.1.1441-17260201.x86_64.rpm

cvm-snmp:vmware-snmp-1.5.1.rpm

vlcm:vmware-vlcm-7.0.1-17451069-x64.rpm

vcenter:VMware-vpxd-7.0.1-17491101.x86_64.rpm

vcenter:VMware-pyVpx-7.0.1-17491101.zip

vcenter:drm-apps-linux7.0.1-17491101.zip

vcenter:VMware-TlsReconfigurator-7.0.1-17491101.x86_64.rpm

vcenter:VMware-unixODBC-2.3.6.vmw.2-7.0.1.x86_64.rpm

vcenter:VMware-applmon-cloudvm-7.0.1-17491101.x86_64.rpm

vcenter:VMware-cloudvm-vimtop-7.0.1-17491101.x86_64.rpm

vcenter:VMware-vcha-7.0.1-17491101.x86_64.rpm

vcenter:VMware-vsan-health-7.0.1-17491101.x86_64.rpm

vcenter:VMware-rhttpproxy-7.0.1-17491101.x86_64.rpm

vcenter:VMware-rhttpproxy-debuginfo-7.0.1-17491101.x86_64.rpm

vcenter:VMware-envoy-7.0.1-17491101.x86_64.rpm

vcenter:VMware-envoy-7.0.1-17491101.x86_64.rpm

vcenter:VMware-vc-support-7.0.1-17491101.x86_64.rpm

vcenter:VMware-visl-integration-7.0.1-17491101.x86_64.rpm

vcenter:VMware-dbconfig-7.0.1-17491101.x86_64.rpm

vcenter:VMware-vdtc-7.0.1-17491101.x86_64.rpm

vcenter:VMware-vdtc-debuginfo-7.0.1-17491101.x86_64.rpm

vcenter:VMware-sps-7.0.1-17491101.x86_64.rpm

vcenter:vmware-eam-7.0.1-17491101.x86_64.rpm

vcenter:VMware-vsanmgmt-7.0.1-0.1.17491101.x86_64.rpm

vcenter:VMware-vsanmgmt-debuginfo-7.0.1-17491101.x86_64.rpm

vcenter:VMware-testvpx-7.0.1-17491101.zip

vcenter:VMware-commonjars-7.0.1-17491101.x86_64.rpm

vcenter:vc-deploy-7.0.1-17491101.x86_64.rpm

vcenter:VMware-UpdateManager-7.0.1-17491101.x86_64.rpm

vcenter:vmware-imagebuilder-7.0.1-17491101.x86_64.rpm

vcenter:VMware-vpxd-agents-eesx-7.0.1-17491101.x86_64.rpm

vcenter:VMware-spherelet_1_16-1.0.0-17491101.x86_64.rpm

vcenter:VMware-spherelet_1_17-1.0.2-17491101.x86_64.rpm

vcenter:VMware-spherelet-1.1.1-17491101.x86_64.rpm

vcenter:VMware-spherelet-solution-depot-7.0.1-17491101.x86_64.rpm

vcenter:vmware-esx-netdumper-7.0.1-0.0.17491101.i386.rpm

vcenter:VMware-vstats-0.0.1-17451076.x86_64.rpm

vcenter:VMware-hdcs-0.0.1-17451077.x86_64.rpm

vcenter:VMware-pod-7.0.1-17491101.x86_64.rpm

vcenter:VMware-infraprofile-7.0.1-17491101.x86_64.rpm

vcenter:applmgmt-7.0.1-17491101.x86_64.rpm

vcenter:applmgmt-cloudvm-7.0.1-17491101.x86_64.rpm

vcenter:ipxe-1.20.0-1.16975056.vmw.i686.rpm

vcenter:vmware-autodeploy-7.0.1-17491163.noarch.rpm

vcenter:vmware-pyvmomi-7.0.1-0.0.17491163.noarch.rpm

vcenter:VMware-certificateauthority-7.0.1-17491161.x86_64.rpm

vcenter:VMware-certificatemanagement-7.0.1-17491161.x86_64.rpm

vcenter:VMware-vpxd-svcs-7.0.1-17491161.x86_64.rpm

vcenter:dbcc-7.0.1-17491161.noarch.rpm

vcenter:VMware-hvc-7.0.1-17491161.x86_64.rpm

vcenter:vmware-lookupsvc-7.0.1-17491161.x86_64.rpm

vcenter:VMware-observability-7.0.1-17491161.x86_64.rpm

vcenter:VMware-perfcharts-7.0.1-17491161.x86_64.rpm

vcenter:VMware-topologysvc-7.0.1-17491161.x86_64.rpm

vcenter:VMware-trustmanagement-7.0.1-17491161.x86_64.rpm

vcenter:VMware-vapi-7.0.1-17491161.x86_64.rpm

vcenter:vmware-vsm-7.0.1-17491161.x86_64.rpm

vcenter:VMware-vmon-7.0.1-17451053.x86_64.rpm

vcenter:VMware-vmon-debuginfo-7.0.1-17451053.x86_64.rpm

vcenter:VMware-content-library-7.0.1-17491101.x86_64.rpm

vcenter:cis-upgrade-runner-7.0.1-17491101.x86_64.rpm

vcenter:vmware-upgrade-requirements-7.0.1-17491101.x86_64.rpm

vcenter:cis-upgrade-runner-7.0.1-17491101.x86_64.rpm

vcenter:vmware-upgrade-requirements-7.0.1-17491101.x86_64.rpm

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1 Reply
manadrain
Enthusiast
Enthusiast

This may not be a direct solution to the issue you are having but I had used SMB file share backups with VCenter several versions ago.  I ran into problems with the backups failing at random, many times after upgrading VCenter to different version 7.x.  If I recall I didn't have many problems with 6.7.  I ended up putting together an FTPS server and the backups ran consistently.  I have a task that copies the backup to my SMB share which is DFS replicated and I have no issues with backups and keeping multiple copies.  

In the past I had a case open with VMWare Support and never got a direct solution.  It was suggested that I use a different protocol for backups and SMB may be removed in a future release.  I was using SMB because I had some backups that got replicated between my main data center and DR sites.  I just took a different approach at it and have had no issues with backups of VCenter.

Again this is not a solution to your problem but may provide an alternative way of going about it.