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siddjayy
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vCenter 7.0 Patching from iso failed

Hi Gurus,

First of all, thank you so much for providing with wonderful and precise solutions to almost any individual problems that one can come across. With that being said, I am having a small hiccup when ot comes to patching vCenter 7.0. My current version of vCenter is as follows

Version - 7.0.0.10100

Build  - 15952498

I am planning to patch it to the following -

Version - 7.0.0.10300

Build -16189094

I have vCenter setup in HA mode. The procedure that I am following is as per the Vmware Documentation over Here


I have downloaded the correct .iso  for the same. But as soon as I try to stage the iso, I encounter an error. Just to be sure, I have now downloaded the iso twice to eliminate the doubt of a corrupt download. The error that I get is as follows: 

Command> software-packages stage --iso

[2020-05-27T19:21:43.148] : ISO mounted successfully

[2020-05-27T19:21:44.148] : Not running on a VMC Gateway appliance.

[2020-05-27T19:21:44.148] : Not running on a VMC Gateway appliance.

[2020-05-27T19:21:44.148] : Target VCSA version = 7.0.0.10300

[2020-05-27T19:21:44.148] : Not running on a VMC Gateway appliance.

[2020-05-27T19:21:44.148] : No manifest whitelist present, it is not leaf service upgrade.

[2020-05-27T19:21:44.148] : Not running on a VMC Gateway appliance.

[2020-05-27T19:21:44.148] : Not running on a VMC Gateway appliance.

[2020-05-27T19:21:44.148] : Not running on a VMC Gateway appliance.

[2020-05-27T19:21:44.148] : Not running on a VMC Gateway appliance.

[2020-05-27T19:21:44.148] : Checking if HLM is enabled

[2020-05-27T19:21:44.148] : Product configuration file does not exists.

[2020-05-27T19:21:44.148] : Filtering components as not all are allowed to run. Whitelist []

Blacklist []

[2020-05-27T19:21:45.148] : Not running on a VMC Gateway appliance.

[2020-05-27T19:21:45.148] : Not running on a VMC Gateway appliance.

[2020-05-27T19:21:45.148] : About to perform WCP checks

[2020-05-27T19:21:45.148] : Performing WCP checks

[2020-05-27T19:21:45.148] : Adding WCP path to Python path

[2020-05-27T19:21:45.148] : Found Kubernetes versions {'1.17', '1.16', '1.15'} in /storage/core/software-packages/scripts/patches/payload/components-script/wcp/wcp_versions.yaml

[2020-05-27T19:21:45.148] : Found Kubernetes versions {'1.16', '1.15'} in /etc/vmware/wcp/wcp_versions.yaml

Error Code : 1021

[2020-05-27T19:21:45.148] : Exception raised while running wcp prechecks.

Traceback (most recent call last):

  File "/storage/core/software-packages/scripts/update_wcp_utils.py", line 51, in doWcpPrechecks

    result = precheck.doPrecheck(skipPrechecksIds)

  File "/storage/core/software-packages/scripts/patches/payload/components-script/wcp/precheck.py", line 113, in doPrecheck

    stub_cfg = utils.create_vapi_stub_config()

  File "/storage/core/software-packages/scripts/patches/payload/components-script/wcp/utils.py", line 214, in create_vapi_stub_config

    token_data = token_handler[0]()

  File "/storage/core/software-packages/scripts/patches/payload/components-script/wcp/utils.py", line 171, in get_hok_token

    sts_auth = get_sts_authenticator()

  File "/storage/core/software-packages/scripts/patches/payload/components-script/wcp/utils.py", line 158, in get_sts_authenticator

    ls_url = VmafdClient().get_ls_location()

  File "/usr/lib/vmware/site-packages/cis/cisreglib.py", line 83, in get_ls_location

    return self.client.GetLSLocation()

RuntimeError: unidentifiable C++ exception

Process Process-1:1:

Traceback (most recent call last):

  File "/usr/lib/python3.7/multiprocessing/process.py", line 297, in _bootstrap

    self.run()

  File "/usr/lib/python3.7/multiprocessing/process.py", line 99, in run

    self._target(*self._args, **self._kwargs)

  File "/storage/core/software-packages/scripts/update_wcp_utils.py", line 56, in doWcpPrechecks

    json_result = JsonSerializer().serialize([result, ex])

  File "/usr/lib/applmgmt/base/py/vmware/update/json_utils.py", line 222, in serialize

    cnt = json.dumps(o, default=ObjectJsonConverter(True).encode, indent=4)

  File "/usr/lib/python3.7/json/__init__.py", line 238, in dumps

    **kw).encode(obj)

  File "/usr/lib/python3.7/json/encoder.py", line 201, in encode

    chunks = list(chunks)

  File "/usr/lib/python3.7/json/encoder.py", line 429, in _iterencode

    yield from _iterencode_list(o, _current_indent_level)

  File "/usr/lib/python3.7/json/encoder.py", line 325, in _iterencode_list

    yield from chunks

  File "/usr/lib/python3.7/json/encoder.py", line 438, in _iterencode

    o = _default(o)

  File "/usr/lib/applmgmt/base/py/vmware/update/json_utils.py", line 176, in encode

    result = json.JSONEncoder().default(o)

  File "/usr/lib/python3.7/json/encoder.py", line 179, in default

    raise TypeError(f'Object of type {o.__class__.__name__} '

TypeError: Object of type RuntimeError is not JSON serializable

[2020-05-27T19:21:45.148] : ISO unmounted successfully

[2020-05-27T19:21:45.148] : Staging process failed.

Do you folks have any idea regarding the same? Could it be that the source iso was released with a problem?

Appreciate any inputs.

Thanks & Regards,

Siddhesh

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siddjayy
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Although I had to go a little different way, I was able to resolve this.

Here's what I did

  1. Umount the iso
  2. Destroy the vcHA configuration
  3. Go to vcsa appliance management page
  4. Take a backup
  5. Go to Updates page
  6. Select 'CD ROM + URL' as the update path
  7. Check for updates.
  8. Stage and install the updates.
  9. Recreate the vcHA configuration

Hope this helps.

Thanks & Regards,

Siddhesh

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3 Replies
daphnissov
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I'd recommend opening a support case with VMware.

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siddjayy
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Hi Daphissov,

Thank you for the immediate response. I am afraid I can't open a support case since I am using the vCenter in Evaluation Mode as of now. We were planning to explore vCenter 7 a bit before we made a decision to purchase it.

Regards,

Siddhesh

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siddjayy
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Although I had to go a little different way, I was able to resolve this.

Here's what I did

  1. Umount the iso
  2. Destroy the vcHA configuration
  3. Go to vcsa appliance management page
  4. Take a backup
  5. Go to Updates page
  6. Select 'CD ROM + URL' as the update path
  7. Check for updates.
  8. Stage and install the updates.
  9. Recreate the vcHA configuration

Hope this helps.

Thanks & Regards,

Siddhesh

Reply
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