MillardJK
Enthusiast
Enthusiast

v7u1 update failed loop

With new updates to apply to vCenter 7.0U1 showing in my console (7.0.1.00000 to 7.0.1.00100), I thought I'd update my lab. Unfortunately, I'm now stuck in a loop of failing update checks [see attached screenshots: 1) prechecks succeed, 2) SSO Admin password requested, 3) exception in precheck], and can't escape.

Even after restarting the VCSA, it stays stuck on the exception page; I can't figure out how to end this insanity!

The log I found (attached) seems to indicate that, although the prechecks pass correctly, the update engine can't find some files that should have been staged.

Help! I don't have any support options on this (it's a lab after all), and if I can avoid having to rebuild from backup (yes, I have both the pre-upgrade backup as well as the automated backups that have been running every day since deployment), it would be appreciated.

——
Jim Millard
Kansas City, MO USA
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6 Replies
UnknownFactor
Contributor
Contributor

I saw the same thing with my upg from 7.0.0xxx to 7.0.1.

Except mine I removed the upgrade.cfg to get back into the backend.

But no front end. and seems all of my vm are lagging.

Still trying to figure how to roll back.

Any suggestions ?

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MillardJK
Enthusiast
Enthusiast

In my case, I've discovered that the loop can be overridden by manually updating the URL in the browser from "https://<vcsa>:5480/#/ui/update/progress" to "https://<vcsa>:5480/#/ui/".

Unfortunately, even though the Update option is now available & finds the waiting patch via URL, when I click "Stage Only", it has a weird error: "Update installation failed, vCenter Server is non-operational." So it's pretty clear that something is still stuck. Also, I don't see any "upgrade.cfg" to remove, so I may be broken in a different place.

——
Jim Millard
Kansas City, MO USA
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MillardJK
Enthusiast
Enthusiast

And now I've figured out that applying the update via ISO (ref: https://www.virtualizationhowto.com/2019/07/manually-patch-vmware-vcenter-server-vcsa-with-iso/ ) works to get the update installed, but nothing to fix the fact that the update engine within vCenter still thinks it needs to do the update. <sigh>

——
Jim Millard
Kansas City, MO USA
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a_p_
Leadership
Leadership

Just a guess, but did you already see https://kb.vmware.com/s/article/67179

André

MillardJK
Enthusiast
Enthusiast

And that, Andre, was the cherry on top: now the VCSA is fully updated and isn't being stupid about the failed update anymore.

——
Jim Millard
Kansas City, MO USA
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theturtle32
Contributor
Contributor

I ran into this issue and would like to try the ISO method, but my vCenter license was obtained through the VMUG Advantage program and I don't know of any way to get those licenses to show up in My VMWare.  Consequently, it won't let me download any vCenter related files because it says I don't have the appropriate license. Do you know of any way for me to access the files that are relevant to my VMUG Advantage license for my home lab?

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