"Reset Alarm to Green" not available

[arnoldvp]

We have a vSphere4 vCenter server running.

Now there are some triggered alarms, which I can Acknowledge.

But I also want to clear it, so the alarm goes green. The problem is that the menu "Reset Alarm to Green" is not available.

In a test setup of vCenter is is working fine.

The production vCenter is an upgrade from vCenter 2.5 u4.

The current version is 4.0.0, build 162856.

I have the role of Administartor in VC, which gives me the right to reset alarms.

I already checked settings and permissions, but cannot find something strange.

Anyone seen this behaviour and already solved it?

[bulletprooffool]

Are all your ESX hsots in the production VC vSphere and does this map to the test environment?

[arnoldvp]

No, test environment and production are complete different/seperated.

The test environment was a clean install, the production an upgrade.

Maybe there is some difference?

[harkamal]

Hi,

Were you able to solve/find API for "Reset Alarm to Green" ? Please can you share knowledge, I am stuck with this.

Thanks

HK

[arnoldvp]

No, still no solution found.

[calladd]

I am having the same issue. I cannot find the "Reset alarm to green" option anywhere in my vShere 4 vCenter client. I have tried all access rights and made sure my account has the Alarms.Set Alarm Status permission. No joy!

Any word on this?

Thanks.

[jmcdonald1]

I have seen similar behavior reported. What alarm are you not able to reset?

I ask because I recently filed a bug because I noticed that if I had repeating yellow or red to green alarms setup which it was impossible to clear. This caused a bit of a spam of emails in the case I reported. I am still looking for a correlation between the alarms that are acknowledgable and the ones that clar when reset to green.

Cheers,

/Jonathan

[MattGsy]

Hi,

Did anyone find a fix for this?

I've got the same problem, can't find the 'reset alarm to green' option, seems to have disappeared!

[meistermn]

Any solution ?

[clz]

Any solution?

I am having the same problem on an environment having vCenter 4.1 and hosts 4.0. We are in the process of upgrading and not being able to reset alarms seems to be one of the side-effects, although I haven't seen that problem mentioned anywhere else.

I tried disabling the alarm triggers and re-enabling, but that hasn't worked so far.

Thank you!

[webjon]

Just adding that this problem is still outstanding in ESXi 4.1 and vCenter Server 4.1 with all patches current as of 1/17/2011.

[jasonrac]

I am having the same issue - most alarms I can right click and choose "Reset to Green" but there is on alarm on an NFS datastore (Datastore Udage On Disk) that I cannot reset to green.  The usage is now only 600MB out of 2.7TB so that alarm condition is no longer there.  All I can do is acknowledge it which does not take that red icon away.  There have been other alarms (none on the NFS datastore though) that I have been able to reset.

We are running ESXi 4.1.0 320137

Anybody know of another way to get rid of this alarm? 

thanks!

[gotts]

Having the same issue if anyone has found a fix please post that for all.

Thanks!

[webjon]

Don't know that you would call it a "fix" but I was able to get the pesky alarm message to go away by going to the level (location) where the alarm was originally setup (in my case this was the datacenter level), clickin on the alarm tab, selecting the definition view, right clicking on the offending alarm and selecting "view settings", then on the General tab deselecting the box labeled "Enable this alarm", then Ok'ing the screen. I then backed out of the alarms section. A few minutes later the alarm message went away when I refreshed the screen. Then I went back in and re-enabled the alarm so that it would warn me if the condition redeveloped.

There was a warning message along the way that if I disabled the alarm I would lose all history of those alarm events. In my case, I didn't care, so I proceeded and it accomplished my objective. Your mileage may vary.

--Jonathan

[ac57846]

The “Reset to green” option is a feature of event based alarms, these only go away because they are reset.

Datastore usage on disk is a condition based alarm, it is only supposed to go away when the condition goes away, i.e. disk space utilisation falls below the threshold

For this alarm you may choose to set less conservative thresholds if there is little use of snapshots or thin disks and so little risk of filling the free space suddenly.

[EdWilts]

It's more annoying than other posters have said.  I had the same alarm trigger on multiple hosts when my memory crossed a threshold.  I was able to reset to green on one host after I acknowledged it but not identical other hosts in the same cluster.  Really weird.

[munishpalmakhij]

I have similar case in our lab. I received a "Health Status Monitoring Alert". I am able to see Reset to Green in the Web Client not on the vSphere Client.

Any idea how do I make it visible

[hectorhung]

I had the same issue, and I just resolve it.

I have a VM with CPU usage alarm.

I can "Acknowledge Triggered Alarms", but there's no "Reset Alarm to Green" option when right click the alarm.

In vClient, goto Home->Inventory->VMs and Templates->

Move the VM out from "Discovered virtual machine" folder.

That's it.