power off VM stop at 95%

[dingding]

one of my VM do not response. there is no display in console view. when i edit the property of this VM, a warning message displayed:

Unable to find memory information for the guest OS. using legacy defaults.

when i press the power off button:

the process stop at 95% and never proceed.

when i use vmware-cmd hard stop option, the command hang.

anybody helps?

[dingding]

Question solved. i should search the forum first.

thanks to thread http://communities.vmware.com/message/652931#652931

i use the first method provided by esiebert7625. (ps -ef + kill -9)

[dingding]

sometimes, when ps -ef display nothing, you can use the vm-support method also from the URL given above.

here's the procedure:

# vm-support -x

VMware ESX Server Support Script 1.29

Available worlds to debug:

vmid=1076 Pord-FinanceApp

vmid=1077 Prod-BI-admin

vmid=1079 Prod-AppServer

vmid=1081 Prod-GDFC

vmid=1107 Prod-BI-Web

vmid=1112 Prod-BI-InterMIS

vmid=1175 Prod-SCTC-ORACLE

vmid=1180 Prod-VCMS

vmid=1190 Prod-Soft

vmid=1205 Prod-SCTC-WEB

vmid=1210 Prod-LDAP

# vm-support -X 1180

VMware ESX Server Support Script 1.29

Preparing files: |

Can I include a screenshot of the VM 1180? : y

Can I send an NMI (non-maskable interrupt) to the VM 1180? This might crash the VM, but could aid in debugging : n

Can I send an ABORT to the VM 1180? This will crash the VM, but could aid in debugging : y

Preparing files: /

Grabbing data & core files for world 1180. This will take 5 - 10 minutes.

Taking performance snapshots. This will take about 300 seconds.

Starting detailed scheduler stats.

Starting vscsiStats.

Snapping 1: 288 seconds left.

Collecting VM samples (this may take several minutes) ...

Turning VM samples on...Dumping world backtrace to log...

Dumping world backtrace to log...

Dumping world backtrace to log...

Dumping world backtrace to log...

Dumping world backtrace to log...

Grabbing screenshot...

Creating core files (this may take several minutes) ...

Dumping unsync cores...

Grabbing screenshot...

Creating core files (this may take several minutes) ...

Dumping unsync cores...

Dumping sync cores...

Dumping vmx core...

Done with core dumps

Turning VM samples off...

Adding proxy core file to tar

Preparing files: -

Adding all files in '/vmfs/volumes/47d11ccb-754e36b0-03dd-001aa00af0b5/Prod-VCMS' to tar

Preparing files: /

this procedure not only collect statistics but also archive all files in VM directory in a tar

this takes about 10 secs(very slow). and the VM is on during the vscsiStats.