issuw with update manager: Download patches produces the following err message

[rs4vm]

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Download Patch Definitions machine.corp.domain.local Web sites:

hosting the patch definitions and patches cannot be reached or has no patch

data. Check the internet

connectivity. Administrator machine.corp.domain.local10/12/2010 11:21:50

PM10/12/2010 11:21:50 PM10/12/2010 11:22:27 PM

i've checked connectivity to shavlik.com and have not found any issues. i've also added the site to the Trusted Sites in internet options.

thank you.

[gambit2010]

I have been experiencing the same issue this morning, when trying to run the update download task i get the following error:

Web sites: https://xml.shavlik.com/unix hosting the patch

definitions and patches cannot be reached or has no patch

data. Check the internet connectivity.

I have tried visiting https://xml.shavlik.com/unix via a corporate and external ADSL connection, the website is not available.

Gamb

[rtimj]

Same here. Just installed VUM 4.1 and able to download all patches except Linux VM, cannot access https://xml.shavlik.com/unix

[coafark]

Seems a few days in a row and still we have this error. Anyone have a fix yet?

Download patch definitions

<<myvcenterserveraddress>>
Web sites:
https://xml.shavlik.com/
unix hosting the patch
definitions and patches
cannot be accessed or
have no patch data.
Check the Internet
connectivity.
<<loggedonuser>>
<<myvcenterserveraddress>>

10/21/2010 11:44:56 AM

10/21/2010 11:44:56 AM

10/21/2010 11:46:55 AM

[gambit2010]

Still not working. Has anyone got a fix yet?

[gambit2010]

I have raised a support ticket with vmware. I will let you know what they say.

[Sharantyr3]

I think this is about SSL trust root certificate problem.

I tried to import http://gtssl-aia.geotrust.com/gtssl.crt and install it as a root certificate then reboot vcenter, not working.

So I disabled unix and windows patch download for the moment (via patch download settings) 😕

[gambit2010]

From VMware Technical Support

Hello Gambit,

I have been doing further researh regarding this problem and this seems to be a known issue on Shavlik's side:

Our patch and security remediation content provider, Shavlik Technologies, is upgrading the availability of our patching data files which involves us transitioning to a new data source to retrieve the files. In early October, your systems downloaded the latest update of files which brought your patching needs up to date. When the next data update is pushed for the Linux distribution, the file will be generated and be found again making sure your patching needs are uninterrupted in the future. We've been in contact with Shavlik's management team and we are confident that in the next scan update on October 27th you will be receiving the latest updates again.

Please let me know if after tomorrow you are still experiencing this issue.

Best regards,

Arantxa Duque